Regus closed my location won't cancel my contract
Regus closed my location. They refuse to cancel my contract, even though there is not another location withing an hour of my past location. Their helpdesk was non-responsive. Horrible experience. You are better off using a nicer and maybe more local company for flexible workspace. Stay away from regus
Response to their reply:
1. I've tried to communicate multiple times to their customer support. They have stonewalled or stopped answering.
2. I informed them there was no reasonable office within any measurable distance and they respond as they did before.
3. I sent them a notice that they materially changed the grounds of our agreement so It should be released and they did not reply multiple times.
4. Their customer support has no phone number, so the only person you can talk to is their collections department who says they can't help you and there is no number to call.
So in short - if you work with Regus, you get a corporate WALL and the type of support you see in this response. If you have an issue they hide. If you respond with a reasonable request, they don't respond.
Based on this response, I'll again ask them to be reasonable.
They closed the only office I can use. They changed the terms of the agreement. They won't respond to my emails.
Reply from Regus - New Mexico, Santa Fe - Washington Avenue
Hi Nate,
We’re sorry to hear of your disappointment by the centre closure and the difficulty you experienced obtaining assistance.
We understand that not having another convenient location nearby is frustrating.
Your Lounge Membership provides access to Regus business lounges across our global network depending on the type of membership purchased and is not tied to one specific centre. Therefore, the closure of the Washington Avenue centre did not automatically end the agreement as you can visit any Regus centres within your membership plan.
We can confirm that your online request to end your membership has been received and that your agreement will end on 31 August 2026, as confirmed by email.
Your account is currently suspended due to an overdue balance.
A member of our team has emailed you to assist, so please reply directly so we can help resolve the remaining account matter.
Best,
Lorraine Brule
Global Customer Service at Regus