ABSOLUTELY DO NOT USE THIS COMPANY! THE WORSE
This is my second review of Regus. I experienced unexpected additional charges and was billed multiple times within a single month at different amounts. Some of these charges did not align with what I understood to be included in my plan.
After disputing the charges and requesting cancellation, I faced difficulty getting clear confirmation and resolution. I have also been unable to remove my payment method, which is a serious issue. I will be escalating this matter through the appropriate channels. They will keep charging your card without your consent. Similar concerns have been raised by other customers regarding ongoing charges without clear authorization.
While a response was posted to my initial review, my concerns remain unresolved. They just post meaningless responses to save face. I recommend reviewing other customer experiences before proceeding.
I do not recommend!
Reply from Regus - ON, Toronto - Wellesley Street West
Hi Ange,
I'm sorry you felt the need to leave another review whilst we were already assisting you.
Your invoices and agreement have already been explained to you and we can only apologise for any confusion caused.
A member of my team has contacted you to confirm the resolution we have provided.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus