Regus - Ontario, Markham - Woodbine Steeles Corporate Centre Reviews 

UPDATE - Nov 3, 2026 - REFUND RECEIVED AFTER REVIEW PRESSURE, BUT NO DEBT CLEARANCE LETTER YET*

I am updating my review for transparency.

After my original review, Regus contacted me and conditioned the refund and early termination on removing my Trustpilot reviews. I have the email where it says: "I am unable to accommodate your request to terminate without first addressing the Trustpilot reviews."

I refused to remove the review.

On Nov 3, 2026, Regus finally sent:
- 762.65 CAD + 365 USD (approx. 1128 CAD total) as refund.
- Confirmation of early termination as of May 31, 2026.

I confirm I received this amount.

However, 2 issues are still unresolved:

1. I have NOT received a written confirmation that the $758 CAD alleged debt sent to collections is withdrawn and that no credit reporting will occur. This was my main demand.

2. The refund was offered only after my review, and after months of delay using the "bank account must be under Online English School" excuse. "Online English School" is not a company, it was just the mail label. The payer was always me personally, Sahinhan Kutlu.Debt Collectors should not bother me using either names any longer on behalf of Regus.

I will update the stars from 2 to 3 stars once I receive the written debt clearance / $0 balance letter from Regus / collections. Until then, I keep the facts as they are.

Original review below remains true regarding 5 years of paid but not delivered mail service.
Sincerely
SAHINHAN KUTLU

As Online English Owner.

-5 Years of Paid Services Never Provided - Regus Markham Virtual Office - Total Failure & Deception*

I used the Virtual Office and Mail Forwarding service at Regus Canada - Toronto Markham location for 5 uninterrupted years.

From the very beginning, our agreement was very clear: Since I am frequently outside of Canada for business, all mail coming to me would be SCANNED and emailed to me, and upon my request, all physical letters would be FORWARDED to me.

For 5 years, Regus charged me every single month for this service.

For 5 years, *NOT A SINGLE letter was ever scanned and sent to my email.*

When I was abroad and urgently needed my mail, they refused to scan it. They then told me "We don't have forwarding service outside Canada." They told me "Come here and pick up your mail physically" - which completely defeats the purpose of a virtual office for someone living abroad.

During those 5 years, there was an arrogant staff member at that location who did not even bother to reply to my emails regarding this issue.

I was extremely victimized. After this huge disappointment and because they never provided the service I paid for, I stopped the payments 6 months ago. I did not want to do business with them anymore.

And then the unbelievable happened: After I stopped paying, they forwarded ALL the mail that had accumulated for 5 years to my new address in Hamilton. This proves they had been holding my important mail for 5 years without ever scanning or forwarding it. Among them were very important and sensitive documents.

Not only did they fail to provide the service for 5 years, but now they sent me to a collection agency and created a fake debt of $738 for a service they never provided.

Regus defrauded me.

I will take them to court in the strongest possible way. I will not only refuse to pay this $738, but I will also sue to get a full refund for 5 years of service fees that was charged but NEVER provided.

Stay away from Regus Markham. If you are abroad, this service is a scam.

*Location: Regus - Toronto Markham*