Regus working place brought about more integrity to my business at first. A very placid area is accompanied by very nice staffs which which make the working days much indulging to me.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Professional environment and staff. Service provided at a very high level. Receptionist Franca is one of the best you will ever encounter!
Company replied
I really wanted this to work out, which makes writing this review even harder. I signed a long-term lease specifically because the space was advertised with 24/7 access, and as a small busines... See more
Company replied
Organized and professional and friendly customer service and reception. clean place and well sanitized service area
Company replied
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
4711 Yonge Street, 10th Floor, M2N 6K8, Toronto, ON, Canada
- 6477777800
3.6
Average
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Read before signing a lease
I really wanted this to work out, which makes writing this review even harder. I signed a long-term lease specifically because the space was advertised with 24/7 access, and as a small business owner, that flexibility mattered to me. What wasn't disclosed before we signed is that the lights and HVAC are shut off after hours. I only found this out once I started using the space.
When I raised the issue, I were told the building keeps them off after hours to save on costs and to support the "eco-friendly" image the property is marketed with. What's frustrating is that other floors and businesses in the same building do have their lights and HVAC running after hours, so it doesn't feel like a consistent policy; it feels selective. The suggested "solution" was to bring in my own lamp and a fan, while they can just put in a request for the lights and HVAC to be on after hours, same as during the week.
I'm not the only one. Several other small business tenants here are in the same position, paying for round-the-clock access on paper, but without the basic utilities needed to actually use the space comfortably or safely during those hours.
I don't say any of this out of spite. The location itself and the staff have been genuinely pleasant to deal with. But if 24/7 access is a selling point for you, please think again.
To future tenants: don't assume "24/7 access" means "24/7 usable." Ask first. I wish someone had told me.
August 30, 2026
Reply from Regus - Ontario, Toronto - Yonge and Sheppard
Hi Gordana,
I’m very sorry to learn of your recent frustrations with your centre. We work hard to ensure a comfortable environment within all of our buildings and that any questions or concerns regarding our agreement terms are fully discussed and clarified before it is signed.
Heating, ventilation, and air conditioning systems are operated during standard business hours to promote energy efficiency, reduce unnecessary energy consumption, and comply with local environmental requirements. As a result, after-hours use is not included within the standard agreement and may require a separate arrangement or additional charge.
I’d like to extend a full apology if this wasn’t explained to you.
A member of my team contacted you to address your concerns but please feel free to contact me at Lorraine.brule@regus.com for any additional support.
Best,
Lorraine Brule
Global Customer Service at Regus
Organized and professional and friendly…
Organized and professional and friendly customer service and reception. clean place and well sanitized
service area
August 18, 2026
Reply from Regus - Ontario, Toronto - Yonge and Sheppard
Hi Mohammad, thank you so much for your kind review! We're delighted to hear you appreciate our organised and professional environment, friendly team, and clean facilities. We truly appreciate your feedback!
Professional environment and staff
Professional environment and staff. Service provided at a very high level. Receptionist Franca is one of the best you will ever encounter!
July 23, 2026
Reply from Regus - Ontario, Toronto - Yonge and Sheppard
Hi Michael, thank you so much for your thoughtful review! We're delighted to hear you enjoyed our professional environment and high level of service. It's wonderful to know Franca made such a positive impression—we'll be sure to share your kind words with her. We truly appreciate your feedback and hope to continue supporting your business!
I recently rented an office at REGUS
I recently rented an office at REGUS, 4711 Yonge Street, and I am very satisfied with my experience. The location is excellent, clean, and professionally maintained. What truly stands out is the front desk team — they are always friendly, courteous, and extremely helpful. They greet clients warmly and are quick to assist with any requests, which creates a very professional atmosphere for my business. Overall, it has been a smooth and pleasant experience, and I would highly recommend this location to anyone looking for office
February 12, 2026
Impossible to get a representative on the phone.
Impossible to ever reach a human being in the head office by phone.
July 15, 2025
Reply from Regus - Ontario, Toronto - Yonge and Sheppard
Hi David,
I’m so sorry for your dissatisfaction.
One of my team members has contacted you to assist you further with your concern, but you are unresponsive.
Your account is currently suspended due to non-payment. Your centre team confirmed that they have already provided the list of unpaid invoices to you. Please make the necessary payment arrangements to clear your outstanding balance so that we can close your account.
If you need further assistance, please respond to the team member who is in touch with you.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Regus working place brought about more…
Regus working place brought about more integrity to my business at first. A very placid area is accompanied by very nice staffs which which make the working days much indulging to me.
December 1, 2024
I am very disappointed with Regus's…
I am extremely disappointed with Regus's service. The worst part is trying to get your deposit refunded after leaving—good luck with that! I vacated my office space over a month and a half ago and am still chasing my deposit. Despite multiple follow-ups, my money has not been refunded, and there is no clear status or timeline for when it will be. This level of service is unacceptable, and I am now reporting this case to the authorities.
The overall service was below average, and I cannot recommend this property. I certainly won’t be using their services again.
October 30, 2024
Unprompted review
Reply from Regus - Ontario, Toronto - Yonge and Sheppard
Hi Jinus, we understand how important your return of retainer is and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay. Again, we sincerely apologise for the inconvenience this may have caused. We are pleased to confirm that your refund has been reprocessed as per the details we have shared with you.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Staff are very friendly and helpful
Staff are very friendly and helpful. Love having kitchen. Clean and quiet.
September 18, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.