651 Holiday Drive, Foster Plaza 5, suite 400, 15220 Pittsburgh, PA, US
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Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
651 Holiday Drive, Foster Plaza 5, suite 400, 15220, Pittsburgh, PA, United States
3.5
5 reviews
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The Greentree/Foster Plaza office has a great staff. Nicole and Jordan are professional and welcoming.
Reply from Regus - Pennsylvania, Pittsburgh - Foster Plaza
Hi, thank you so much for your kind review! We’re delighted to hear the team made such a positive impression and that Nicole and Jordan were professional and welcoming. We really appreciate your feedback and hope to welcome you again soon!
UPDATE: Update as of April 10, 2026: The City Manager for the Regus community at Foster Plaza Pittsburgh has since engaged directly and responded in writing to each concern I raised. Several disputes have been clarified and accepted by both sides. A late fee waiver previously communicated in writing remains in dispute and has been escalated. I am prepared to remit final payment and close the account once remaining items are confirmed. The management engagement has been professional. Final update to follow upon account closure.
ATTENTION: Three serious failures in under a year:
1. Platform Access & Insecure Payments: Account access was broken November 2024 through February 2025 with no resolution. The only workaround offered was reading my credit card details over the phone to the location manager — a clear security risk. When I refused to continue, they charged a late fee caused entirely by their own platform failure. MFA was not implemented until after the damage was done.
2. Overpayment: Required PA Attorney General Involvement to Recover: I made an advance payment to satisfy my remaining lease term. Management refused to confirm a total payoff amount, resulting in a $352 overpayment. That money sat in their system for 11 months untouched. I opened a ticket, submitted every document requested, and they closed it the next day, no call, no email, no refund. It took a formal complaint with the Pennsylvania Attorney General to get my own money returned. Let that sink in.
3. Mail Sorting: Incorrect on every single visit. On one occasion, front desk staff handed me a stack and said, "Would you make sure to check that." I am a paying customer, not your quality control.
To add insult to injury, I submitted these concerns through an official Regus survey. Not one representative local or corporate followed up by phone or email. The silence speaks volumes about how Regus values customer feedback and accountability.
This is the worst Regus location I have encountered nationally.
Reply from Regus - Pennsylvania, Pittsburgh - Foster Plaza
Hi Christopher,
I’m very sorry to hear of your experience and the concerns you’ve raised.
Regardless of the circumstances, I fully understand how frustrating this must have been for you, and I sincerely apologise if we have fallen short of the level of service you expect and deserve from Regus.
The issues you’ve highlighted, particularly around platform access, payment handling, and communication, are certainly not the experience we aim to provide. Please be assured that your feedback is being taken seriously.
I have immediately escalated this to the relevant management team to investigate as a priority and provide a full review of what has occurred. A member of our team will reach out to you directly once we have gathered all the necessary details.
Your satisfaction is extremely important to us, and we are committed to addressing your concerns thoroughly. Where appropriate, we will also take steps to ensure improvements are made to prevent similar situations in the future.
Thank you for bringing this to our attention.
Best regards,
Lorraine Brule
Global Customer Service at Regus
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