I had a highly disappointing experience with Regus. When I requested to cancel my agreement because it no longer suited my needs, they simply refused, stating that I had to wait until the end of t... See more
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Staff, Location,Service The best
Company replied
The team is professional and great work. They assist in every situation.
Khun Phorn always gives me a hand and helps me a lot. Thank you very much for Khun Phorn.
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
63/202 Moo.2 Thepkasattri Road, Koh kaew, 83000, Phuket, Thailand
- 76628000
3.9
Great
5 reviews
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Reply from Regus - Phuket, Royal Phuket Marina
Hi Yodhatai, many thanks for your kind review! We’re delighted to hear you value the team, location, and service so highly. We hope to welcome you back again soon!
Avoid This Company – Unethical Practices & Terrible Customer Service
I had a highly disappointing experience with Regus. When I requested to cancel my agreement because it no longer suited my needs, they simply refused, stating that I had to wait until the end of the contract, regardless of my situation. Their customer service attitude is among the worst I’ve ever encountered in this industry—completely unhelpful and dismissive.
To make matters worse, after making a payment on March 9, 2025, they claimed they could not find it in their system, even though I provided all the required proof from my bank. Instead of resolving the issue, they refused to refund or take responsibility, giving me generic responses and pushing me in circles.
This company operates in an unethical manner, ignoring valid customer concerns and showing no flexibility. If you value professionalism and honesty in business, stay away from Regus!
March 9, 2025
Unprompted review
Reply from Regus - Phuket, Royal Phuket Marina
Hi Dimitrii,
I am sorry to hear of your dissatisfaction.
On 9 March 2025 you signed an agreement for a business address in Phuket on a 12 month term. We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than its specific end date.
On the payment issue, we have not been able to locate a missing payment. A member of my team contacted you directly last week to help with this so I find it disappointing that you chose to post another negative review instead of answering his email. Please provide the requested information so that we can help you further.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
The team is professional and great…
The team is professional and great work. They assist in every situation.
September 29, 2023
Professional with a smile
August 19, 2023
Khun Phorn always gives me a hand and…
Khun Phorn always gives me a hand and helps me a lot.
Thank you very much for Khun Phorn.
July 2, 2023
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