107 Haymeadow Road, Faerie Glen, 81 Pretoria, Gauteng, ZA
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Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
107 Haymeadow Road, Faerie Glen, 81, Pretoria, Gauteng, South Africa
3.8
3 reviews
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Friendly and helpful managers. Clean and well-maintained facilities. Real value.
Reply from Regus - Pretoria, The Boardwalk
Hi Paul, thank you so much for your kind review. We’re delighted to hear you found great value in the facilities and appreciated the support from our friendly and helpful team. We’re also pleased that the clean and well-maintained environment has contributed to a positive experience. We hope to welcome you again soon!
The website and staff where an absolute pleasure.
My experience with Regus has been frustrating and disappointing. Due to the confusing design of their app, I unintentionally ended up with two memberships. Despite providing clear evidence of the mistake and minimal usage of the duplicate account, Regus initially refused to issue a refund.
After prolonged discussions and escalation, Regus agreed in writing to refund the agreed amount upon removal of my reviews. Acting in good faith, I removed the reviews as requested, but now they have only issued credit notes instead of an actual refund to my original payment method.
If Regus does not process the full refund as agreed, I will have no choice but to take legal action to recover the amount owed. I strongly caution others to carefully review their contracts and be wary of Regus’s refund and cancellation policies before signing up.
Reply from Regus - Pretoria, The Boardwalk
Hi Carli,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from us.
We’re looking into this as a priority and a member of our team will contact you soon.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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