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Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
1200 McGill College Avenue, Suite 1100, H3B 4G7, Montreal, QC, Canada
3.8
3 reviews
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Reply from Regus - Quebec, Montreal - Cathcart & McGill
Hi Hardik Gajjar, thank you so much for your kind review! We’re delighted to hear you enjoyed the friendly staff and great service. We really appreciate your feedback and hope to welcome you again soon!
The locations are great, but Regus constantly overcharges—there's always something beyond the contract. Even after the contract term, they keep adding fees. They don’t honor the agreed terms and overcharge. I had to stop using them not because the offices aren't great, but because the fees don't match the agreement. And trying to get your deposit back? Good luck.
Reply from Regus - Quebec, Montreal - Cathcart & McGill
Hello Martin,
You’re evidently frustrated and we’re sorry for it.
Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myregus.com.
If you still have concerns pending, my team are in contact with you now and will be happy to assist. We appreciate your feedback and wish you all the best moving forward.
Regards,
Lorraine Brule
Global Customer Service at Regus
I got a very bad experience with the sale team. Subscribe for 1 month and pay for 2 months.
I only asked Jason for a one-month contract with five private office bookings for my meetings in January 2024. However, he let be believed he can cancel the contract avoid this a one-month notice and will reverse the charge back. then, he also ignored my messages and complaints. The negative review on Trustpilot wake up the customer Service which is hiding behind the contract to justify his actions, but are not addressing the fact that he misled me and failed to communicate with me. I am very disappointed with the service and the sales technique.
Reply from Regus - Quebec, Montreal - Cathcart & McGill
Hi John, I’m sorry you felt the need to escalate this.
All our agreements can be ended provided they meet their notification period. You signed a month-to-month agreement that requires one full calendar month notice from the first day of any calendar month. You ended the agreement online on 17 January 2024, this means that your earliest end date is 29 February 2024. You have been correctly charged as you have used our services till the end of your agreement.
If I can assist you with anything else, please contact me directly at lorraine.brule@regus.com.
We appreciate your business.
Regards,
Lorraine Brule
Global Customer Service at Regus
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