I believe the staff (reception desk)…is very nice, friendly and helpful
I believe the staff (reception desk) are very kind and helpful.
What I don´t believe is good is the fact that when some client meetings ran later than expected, past 6pm local Chile time, we are "asked for a hard stop" and are "asked" to leave. There should perhaps be another shift past 6pm?
I came in once and someone was taking what seemded to be a "conference call ?" at the front desk. This was distracting to the clients coming in and also to people going towards the cafeteria. Perhaps the admin related calls should be taken in a separate office?
Reply from Regus - Santiago, Nueva Apoquindo
Hi Patricia, thank you for getting in touch.
Our memberships give global access to our business centres allowing you to book meeting rooms/day offices or spend some time in a business lounge at your preferred location during business hours; If you would like 24/7 access you would need an agreement in a specific centre.
We’re sorry if you were not aware of this at the time of your booking.
Whilst we would prefer our teams to take such calls away from reception this is not always possible due to operational reasons (waiting for the mail or for a guest for example).
Thank you for taking the time to leave feedback which helps us improve.
Kind regards
Michelle Spire
Assistant Global Customer Service at Regus