Regus's OVERCHARGING AND OVERBILLING
Regus's invoicing and billing system is buggy, I was charged with multiple invoices, even after setting up payment - it didn't go through, I paid manually and it went to black hole, multiple emails and back and forth and IT support tickets didn't resolve it, my invoice remain unpaid despite money transferred. Then I was charged with multiple more invoice for retainer/deposit because I was marked as an account with no auto-payment, and then I was threatened with late fees despite payment being made. In the end my monthly cost should be around SGD 300, but the latest invoice is SGD 1,300 go figure what kind of organization extort their client so much despite their own system failing.
I warn everyone not to contract with REGUS, go with other co-working space
Reply from Regus - Singapore, PLUS Building
Hi Jo,
I’m very sorry to hear of your dissatisfaction.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus