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Regus - Singapore, Vision Exchange Reviews 2

•
TrustScore 3 out of 5

3.1

Business Center
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2 Venture Drive, #24-01 to 32 Vision Exchange, 608526 Singapore, SG

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69149000

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • 2 Venture Drive, #24-01 to 32 Vision Exchange, 608526, Singapore, Singapore

  • 69149000

3.1

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Bad experience for contract renewal with center

Firstly, center staff provided false promises that the air conditioning issues of our room were resolved after a major overhaul, misleading us into renewing the contract. Secondly, center staff was unwilling to include their promises in the terms and conditions of the renewal agreement, even when we requested it, and only offered oral commitments. Now before the renewal agreement started, the air conditioning broke down again. So that we asked for transfer us out of the current room to another room we like with fair rental payment according to the published rate. But the center don't agreed for this request, or terminate our renewal agreement before it start either. This unfortunate experience has caused us significant inconvenience and consumed a considerable amount of our time!!!

November 10, 2023
Regus - Singapore, Vision Exchange logo

Reply from Regus - Singapore, Vision Exchange

Hi Chong, I’m very sorry to hear of your disappointment.
At Regus the maintenance of our facilities is very important and we can assure you of our highest standards.
Your comments have been escalated to the relevant teams and rest assured they are working hard to put the matter right.
Your local team has been in contact with you to discuss your renewal and has offered you a number of suitable alternatives that you have declined; these offers remain available to you and you are free to discuss this further with your centre team.
Kind regards,
Lorraine Brule
Global Customer Service at Regus

Rated 2 out of 5 stars

eToken and voucher cannot be utilised

Its been 2 months over and yet etoken is not successfully set up.

And also, i was denied of my SGD 1000 voucher claim due to different email i have used to sign up in the contract. But i am stil using the email (not the one i have used to signed in the contract) to communicate with the staff. This is definitely disappointed. Marketing team came up with vouchers to attract prospective tenants but..... management failed / rejected to give... This image of such a reputable organization shouldn't have happened

August 1, 2023
Regus - Singapore, Vision Exchange logo

Reply from Regus - Singapore, Vision Exchange

Hi Norell,
I’m sorry for your dissatisfaction and would like to help.
I have immediately coordinated with your centre team regarding your concerns. They have confirmed that your e-tokens or fobs were activated on the first day of your agreement, and you can access your office without any restriction.
As you are already aware, you claimed the voucher under a different email address, and you used another email address when you signed the agreement. Since the voucher is not transferrable, we are sorry we are unable to proceed with the redemption.
Should you require further assistance in this matter, please respond to your centre team who is in touch with you.
Best regards,
Lorraine Brule
Global Customer Service at Regus

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