Regus - Slough Bath Road Reviews 8

Staff are very friendly and helpful and provide excellent service. Nice building with great parking.

0 star Review for Regus Slough Bath Road.

We vacated the office in February 2025. Since then, I have repeatedly requested the return of our deposit. However, my emails have been ignored, and despite calling reception multiple times, I am informed that management is not responding to them either.

It has now been almost one year, and there has been no explanation, or communication regarding the status of our deposit. This level of service is completely unacceptable.

This building is extremely old and not up to standard. I have been working here for the past 18 months, and the main entrance door has been broken for over two years. Both lifts are frequently out of order or stop working altogether.
This creates a very poor image for any company renting office space in this building. The back entrance is particularly unpleasant and unhygienic.
While the staff are very helpful and provide excellent service, the facilities and overall maintenance are extremely poor. I would not spend a penny on office space at Regus, Slough Bath Road.

*Update, you will see from Regus's that they are again lying, we have been asking about a refund since May!*

If you're a small business considering using Regus, especially the Slough Bath Road location, do yourself a favour and walk away now. Our experience has been nothing short of horrific.

We have been chasing Regus for months to return our deposit, overpayments, and rent — all of which they have failed to do. Not only have they ignored repeated emails from multiple members of our senior team, but they have also failed to adhere to basic standards of customer service, data protection, and ethical business practice. When asked how we receive our deposit, it took Slough over 4 months to reply.

Despite following every process they outlined (once we were informed of said processes) — including submitting refund forms and requests via the Regus portal — we received no communication for weeks. When they did reply, it was incomplete, dismissive, or simply a deflection. It wasn’t until we escalated matters and instructed legal action that they began to take notice.

We raised clear concerns about:

Unethical withholding of funds
Fabricated charges on deposits (e.g., painting charges contradicted by other centres)
Being forced to share sensitive bank information over insecure Excel forms
Their refusal to refund to the original payment method (against best practice and merchant rules)

City managers and directors including were all copied into communications. And yet, none of them responded adequately or acted to resolve the situation. Their silence is damning.

This is not just poor service — it’s a complete and deliberate failure of ethics, accountability, and professionalism. For a company with such scale, their treatment of small businesses is disgusting. Had we not escalated legally, I truly believe they would have continued to withhold our money indefinitely. At this point, they still owe us around £13,000. Plus further fees for compensation, late fees and other payments. They are extremely quick to charge tenants late fees, however, when it is Regus that owes you money, it is the complete opposite!

If you value transparency, professionalism, or even basic human decency – avoid Regus at all costs.

The parking spaces, friendly reception staff, general ambience, lounge,
offices, cleanliness, cafe, efficiency of the App - all of these make Slough Regus a top class facility. I’m an extremely happy customer.

Had a displeasure of dealing with Regus Slough, the terror and nightmare that follow is the story I can’t even begin to share but will say this, make sure you’ve read the fine details in their terms and conditions and DONT SIGN UP anything unless you’re 100% satisfied with what you’re getting before you sign anything, I made a single mistake of not confirming and had to spend 6 months of dealing with their nightmarish customer support, who just wanna charge you even if you never gotten the keys to the office never visited or even ever been confirmed, but they wanna charge you every month anyways.

Nearly 5 years ago now I was in the first year of a 2 year contract within a Regus co-working office space. Just at the beginning of the second year and without warning Regus decided to rearrange the layout of the building, resulting in our top (3rd) floor secured office space being transferred to the ground floor and without secured entry to the open office.
As the forced apon changes we're not agreeable to me & different to the agreement terms that I was paying for it was agreed by the Deputy Community Team Leader (name available if required), as a Regus initiated termination due to me not happy with the offered move space not a like for like (email proof available).
Back on January 30 2024 I received an email from a Legal Collections Specialist stating I had 7 days to pay £1,132.21 or they are instructing court proceedings without further notice to me.
I replied with the same information above and attached the email copy from the Team Leader explaining that Regus terminated my agreement and the reason why, to which they thanked me on reply and would look into the matter and come back to me.
5 months later (today) I finally received that reply from the said named person as above, now demanding full payment in 3 days!!
Happy to take this to court, email from Regus themselves confirming termination and there where at least 30 other Co-workers aware of all of this.
WARNING!! DO NOT USE THIS COMPANY!! SCAM!!