Office mafia. I have raised a formal dispute and even posted review here and customer care did contact me but not to listen to my queries and concerns but to threat me with legal notice. They have one... See more
Company replied
Location
Switch location4 Admiral Way, Doxford International Business Park, SR3 3XW Sunderland, Tyne and Wear, GB
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See what reviewers are saying
Fantastic set up. I have been here for four years and in terms of customer service, I cannot recommend Regus enough. The front desk staff are outstanding and always happy to help with any issues that... See more
Misrepresentation and Fraud to get you into an agreement which you can’t get out of . I entered into a 12-month agreement with Regus Doxford Park based on representations made prior to sign... See more
Company replied
As always very friendly helpful staff, today we met a new member who I think is called Lindsey who was extremely helpful
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
4 Admiral Way, Doxford International Business Park, SR3 3XW, Sunderland, Tyne and Wear, United Kingdom
- 8000608702
2.8
Average
5 reviews
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Office mafia
Office mafia. I have raised a formal dispute and even posted review here and customer care did contact me but not to listen to my queries and concerns but to threat me with legal notice. They have one argument only that now u signed the contract now you can’t do anything as we have now trapped you.
February 1, 2026
Unprompted review
Reply from Regus - Sunderland Doxford International Business Park
Hi Neerav, I'm sorry you felt the need to leave anther review.
A member of my team was investigating your case has since spoken to you to discuss your options.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Misrepresentation and Fraud to get you…
Misrepresentation and Fraud to get you into an agreement which you can’t get out of .
I entered into a 12-month agreement with Regus Doxford Park based on representations made prior to signing regarding what was included within the agreed cost.
After execution of the agreement, material inconsistencies became apparent. Furniture configuration that had been described as included was later restricted. Tea said and coffee that had been described as included (with only speciality drinks chargeable) were later invoiced as additional monthly charges. An activation fee also appeared that had not been raised during discussions. Internet also became chargeable. Only thing free was oxygen
These differences significantly altered the financial position of the agreement. When I raised these concerns immediately, the focus shifted to enforcing the 12-month minimum term rather than substantively addressing the inconsistencie and the local manager was extremely rude and threatening in stead of even listening to the raised concerns, his tone was now you are trapped and you have to pay and we will not listen to anything as we are the office mafia
I have not taken occupation of the office or accessed any services.
Prospective customers should ensure that all inclusions, configurations, and charges are explicitly confirmed in writing before signin and stay away as much as possible
February 1, 2026
Unprompted review
Reply from Regus - Sunderland Doxford International Business Park
Hi Neerav, I'm sorry you feel this way.
The sales person that assisted you provided a detailed email of what's included on 23 January and you had the opportunity to ask any follow-up questions if anything was unclear to you.
You did not raise any further questions at before you signed.
The 'Design Your Own Office' furniture you refer to is not restricted but if the items are not readily available in the centre we need to have them delivered.
You were advised that use of the kitchen facilities is included in your monthly fee but our unlimited tea & coffee service is optional and charged as extra should you wish to utilise it. You acknowledged that you misunderstood this after you signed and we can only apologise if it wasn't clear enough for you.
There are a few administrative tasks we need to do to ensure you start your service perfectly and have access to both your centre and online account. The activation fee (which is standard in the marketplace) covers these tasks and is clearly stated on the front of your agreement.
Business grade internet is included as standard, and we also offer an optional internet service for those who require it. Our Priority Internet Service bundle offers a cost-effective solution to operate your own private network and benefit from an additional layer of data protection, optimized up/download speeds and enhanced flexibility. Your centre team can provide further information about this if it is of interest to you.
We can only apologise if your centre team caused you any offense. This was certainly not their intention and they remain available to welcome you to the centre once you have paid your invoices.
A member of my team has contacted you directly to discuss your options.
Kind regards
Lorraine Brule
Global Customer Service at Regus
Fantastic set up
Fantastic set up. I have been here for four years and in terms of customer service, I cannot recommend Regus enough.
The front desk staff are outstanding and always happy to help with any issues that might arise.
September 11, 2025
Mentally Harrashment by Regus. Don't choose..
Mentally Harrashment by Regus.
On 1 Jun 2023 make agreement with Regus Sunderland where move in date was 26 June 2023. On 12th June 2023 I communicate that I can't move in please cancel. I did what they said to stop in portal. now after 8 months I got an email to pay £536.
I am surprised I never move in there before time I communicate. I found the IWG plc Regus a cheater company who survive on breaching. I have back up for all conversations. They are liar.never trust them
Mentally Harrashment by Regus.
Got a reply in review you have to pay
Befware of Regus the Fake company in market.
June 1, 2023
Unprompted review
Reply from Regus - Sunderland Doxford International Business Park
Hello Amit,
We are sorry that you feel frustrated but your comments are unfair.
You committed to an office from June 2023 and although you changed your mind, we are a business and payment should be given for services that were made available.
My team have reached a positive outcome with you directly, thank you.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
As always very friendly helpful staff
As always very friendly helpful staff, today we met a new member who I think is called Lindsey who was extremely helpful
July 11, 2023
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