Regus - Texas, Houston - Chasewood Reviews 5

TrustScore 4 out of 5

4.1

20333 State Highway 249, Chasewood, Suite 200, 77070 Houston, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

Local availability and great people. Joe Hernandez is always very personable, helpful and welcoming to my visitors.

Company replied

Rated 5 out of 5 stars

Joe and Eva have always been superstars. We have the best experience possible with them.


Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Contact info

  • 20333 State Highway 249, Chasewood, Suite 200, 77070, Houston, TX, United States

  • 2813706500

4.1

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Local availability and great people

Local availability and great people. Joe Hernandez is always very personable, helpful and welcoming to my visitors.

June 9, 2026
Regus - Texas, Houston - Chasewood logo

Reply from Regus - Texas, Houston - Chasewood

Hi Patricia, thank you so much for your thoughtful review. We’re delighted to hear you value the local convenience and support from the team, and your kind words about Joe Hernandez truly mean a lot. We’re pleased to know he helps make both you and your visitors feel so welcome. We hope to welcome you again soon!

Rated 5 out of 5 stars

I recently leased space at the…

I recently leased space at the Chasewood office in Houston, Texas. I rated my visit 5 stars mainly to avoid giving the usual receptionist, Kylie, a bad review. However, I found her manager, Rhiannon, to be unhelpful. I have been leasing space from them for over seven years and have always received exceptional customer service.

Yesterday, I accidentally reserved the wrong type of room and was billed only $6. I expected this charge to be more because I had been paying at least $17 when booking online. I anticipated that Rhiannon would charge me the difference. Instead, she billed me for the $6 and an additional $30 because my client arrived early. I typically arrive about 15 minutes early, but today we were 28 minutes early, so she charged me double for the room. I explained to her that if she had informed me beforehand that arriving more than 15 minutes early would incur an extra charge, I would have waited a few minutes.

Unfortunately, she was not willing to listen to my concerns. I felt unheard and unappreciated, especially since I have been following the same process for the past seven years. If policies have changed, I would expect them to communicate that clearly so I can adhere to the new rules.

August 5, 2025
Unprompted review

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