Regus - Texas, Houston - Echo Lane Reviews 7

TrustScore 4 out of 5

3.8

950 Echo Lane Hedwig Village, #200, 77024 Houston, TX, US


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See what reviewers are saying

Rated 5 out of 5 stars

Moving from my old office to a larger one was a good experience. Rami Estephan was very helpful. He explained in detail the new billing. Kendra, the manager at my location, moved my office items to... See more

Rated 1 out of 5 stars

DO NOT RENT OFFICE SPACE HERE!!!! I HAVE BEEN HERE SINCE COVID RENTING FOR 5 YEARS PAID ON TIME. NOW THAT LIFE IS LIFING AND I NEED TO MOVE, THEY WILL NOT LET ME LEAVE WITHOUT... See more

Company replied


Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Contact info

  • 950 Echo Lane Hedwig Village, #200, 77024, Houston, TX, United States

  • 8328715400

3.8

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.

May 6, 2026
Regus - Texas, Houston - Echo Lane logo

Reply from Regus - Texas, Houston - Echo Lane

Hi Jeffrey, many thanks for your kind review! We’re delighted to hear you found the team friendly and helpful. We hope to welcome you back again soon!

Rated 1 out of 5 stars

DO NOT SPEND YOUR MONEY HERE

DO NOT RENT OFFICE SPACE HERE!!!! I HAVE BEEN HERE SINCE COVID RENTING FOR 5 YEARS PAID ON TIME. NOW THAT LIFE IS LIFING AND I NEED TO MOVE, THEY WILL NOT LET ME LEAVE WITHOUT PAYING THE FULL MONTHS LEASE. I HIGHLY RECOMMEND YOU DO NOT SPEND YOUR MONEY HERE. MANAGEMENT DO NOT CARE ABOUT YOU. THEY WILL SMILE IN YOUR FACE LIKE THEY DO, BUT ITS ALL DECEPTION.

June 23, 2025
Unprompted review
Regus - Texas, Houston - Echo Lane logo

Reply from Regus - Texas, Houston - Echo Lane

Hi Rose,
I'm sorry if you felt the need to escalate this.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
Your current agreement will expire on 31 October 2026. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. You should confirm the end of your agreement through your online account (myregus.com) by going to Account > Products and services > End Agreement. Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here.
Regards,
Lorraine Brule
Global Customer Service at Regus

Rated 5 out of 5 stars

The move from one office to another was great!

Moving from my old office to a larger one was a good experience.
Rami Estephan was very helpful. He explained in detail the new billing. Kendra, the manager at my location, moved my office items to my new office and was available when I needed her help.
Jade, the receptionist, is cordial and helpful.

August 14, 2023

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