Regus - Texas, Pearland - Town CentreReviews 

2
TrustScore 3.5 out of 5

3.4

11200 Broadway, Suite 2743, 77584 Pearland, TX, US


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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Contact info

  • 11200 Broadway, Suite 2743, 77584, Pearland, TX, United States

  • 8328956400

3.4

Average

TrustScore 3.5 out of 5

2 reviews

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3.4

All reviews

(2)

2,604 reviews in the last 12 months

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Rated 5 out of 5 stars

The amount of courtesy and…

The amount of courtesy and professionalism the front desk receptionist Dianna provides is absolutely amazing! It truly makes a difference in your day when the first person you see is helpful and cheerful. She always provides excellent client care and the building itself is always impeccable. Great business, great building, wonderful service!
Highly recommend!

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Rigid, awful customer experience

I asked the receptionist if they have coworking space; the answer was "yes." On their website for this specific location, it says the location has coworking space. So I signed up for a multi-day-per-month coworking pass. Then they tell me their coworking spaces are booked until June. So, less than a day after booking my coworking membership, I ask to cancel and refund it, as this is the only location that I needed the membership for, and they say "no--contract says no cancelations"... not at all acknowledging the fact that they said coworking was available and that their website suggested spaces might be available. I understand contracts, but I also respect folks who acknowledge the real human/visibility factors of the transaction. Regus will lose my day-booking and membership business over this poor handling. The answers from their customer service email group seemed fully-scripted/templated and lacking any human connection... and they didn't acknowledge the other reason for my visits, the fact that I was already part of other paid visits. And so I will not do meetings at this location again, either.

February 16, 2024
Unprompted review
Regus - Texas, Pearland - Town Centre logo

Reply from Regus - Texas, Pearland - Town Centre

Hi Colton, I’m very sorry to hear of your dissatisfaction and sincerely apologise for any inconvenience caused.
Due to the high demand for flexible working space, our spaces are getting occupied very quickly. 
I have immediately escalated your concern to your centre manager who will be in contact with you to discuss the alternatives, please continue to speak with them.
If you need further assistance, you are welcome to contact them directly who remains your key contact here.
Thank you,
Lorraine Brule
Global Customer Service at Regus

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