Consistently good on your service. Also your staff on the front desk are very helpful (Shilpley)
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We have been a customer of Regus since 2016. In early 2023 we requested an upgrade in service from 5 days a month for a virtual office to unlimited days. We were quoted a price and were told that it c... See more
Company replied
Shilpi and Jennifer have been incredibly friendly and helpful with anything I need.
Excellent staff and customer service. Friendly, inviting and helpful. Great place to get our business started.
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
6860 North Dallas Parkway, Suite 200, 75024, Plano, TX, United States
- 9722657999
3.6
Average
7 reviews
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Consistently good on your service.
Consistently good on your service.
Also your staff on the front desk are very helpful (Shilpley)
October 1, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I do not have a office for 23 days and counting
The exact location is 101 E Park Blvd Plano, Started looking for office on 6th floor in this building in July , finalized a big office shown owned by note art public (pillar in middle etc) liked the office and finalized/paid etc from September 1st , when reached prior to September first to check office, we found that wrong and small office was assigned
It's September 23rd 9:44PM , I do not have any office yet , have missed numerous meetings , I can't take too small of a office I did not agree for and was shown upon , I have couple of partners who visited premises with me to witness it , there is no escalation channel except a community manager who says she is trying her best to help
Please help
September 1, 2024
Unprompted review
Reply from Regus - Texas, Plano - Legacy Town Center
Hi Tushar, I’m sorry if you felt the need to escalate this.
I immediately escalated your comment to the manager of your centre, who confirmed that your concern has since been resolved and you have been provided with your preferred office.
Our sincere apologies for the inconvenience caused.
Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at HQ
Excellent front desk service
Shilpi and Jennifer have been incredibly friendly and helpful with anything I need.
June 11, 2024
Excellent staff and customer service
Excellent staff and customer service. Friendly, inviting and helpful. Great place to get our business started.
April 1, 2024
Poor customer service and overcharging for service
We have been a customer of Regus since 2016. In early 2023 we requested an upgrade in service from 5 days a month for a virtual office to unlimited days. We were quoted a price and were told that it could be effective 3-1-23. They have continued to bill us for both the original 5 day a month program and the unlimited program. Countless times we requested that the old 5 day program be cancelled. Regus now says we are locked into the old program until 4-1-24. We are paying well over $100 a month more than we were quoted when we asked for the upgrade in service.
February 10, 2023
Unprompted review
Reply from Regus - Texas, Plano - Legacy Town Center
Hi, thank you for bringing this to our attention.
We handle requests such as yours daily and we’re very sorry that in your case things didn’t go as we would expect.
We’re currently looking into what wrong so we can ensure it doesn’t happen again and to put things right.
A member of my team has contacted you directly and rest assured we’re working to resolve this for you.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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