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Regus - The Hague, Beatrixkwartier Reviews 5

•
TrustScore 2.5 out of 5

2.6

Business Center
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J.P. Coenstraat 7, The Bridge, 2595WP The Hague, NL

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707999100

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Company details

  1. Business Center
  2. Conference and Meeting Room Service

Written by the company

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Contact info

  • J.P. Coenstraat 7, The Bridge, 2595WP, The Hague, Netherlands

  • 707999100

2.6

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 1 out of 5 stars

This has to be the worst business experience I have ever had

This has to be the worst business experience I have ever had!!!
I have had a Regus virtual office in the Netherlands for several years. Due to the office closure, they had to move me to another nearby office. The problems began because everything had to be set up again, including the direct debit mandate. In order to set this up again, I had to log into my account, but for some reason the log in no longer works. When you try to reset the login details it requires an email authentication, but the authentication emails don't arrive. There is no other way to reset the login.
When you look for help, the only way is to use their automated help bot which, wait for it, REQUIRES THAT YOU LOG IN TO USE IT!!!!!
I asked the office staff to help me, but they keep sending me advice that first requires that I log in. Because I can't log in, they cannot help me.
So I asked them to terminate my account and they told me that I could terminate the account by logging in & selecting Products & Services. I mean how dumb can you get!!!!!
This is completely idiotic. If I could score them zero I would.

April 20, 2026
Unprompted review
Regus - The Hague, Beatrixkwartier logo

Reply from Regus - The Hague, Beatrixkwartier

Hi Anthony,
I'm sorry to hear of your recent frustrations.
We have received great feedback on the online portal we provide to our customers and apologise if you have had issues for any reason.
The login issue has been resolved as you have since accessed your online account (myregus.com) and have setup an automated payment method. 
Moving forward, you now have the ability to contact us easily. Thank you for your business.
Best,
Lorraine Brule
Global Customer Service at Regus

Rated 1 out of 5 stars

Following my review i got a message…

Following my review i got a message from the customer service , which cannot be contacted. And no action was taken !!. They just write here to act like they respond to the problem. But do not take any action. Terrible company do not sign with them and get trapped!!!

December 16, 2024
Unprompted review
Regus - The Hague, Beatrixkwartier logo

Reply from Regus - The Hague, Beatrixkwartier

Hi Subashini,
I am sorry to hear of your dissatisfaction.
On 18 October you signed an agreement for a coworking desk in one of our centres in The Hague with an agreement length of 24 months.
Signing this agreement had a business commitment for both parties. We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than the agreed end date.
I regret to hear your comments stating that the centre staff are “rude and abusive” we have never had complaints about them and have always been committed to providing an excellent level of customer service, as are all our staff. We understand that you no longer want to commit to the agreement you signed and, as mentioned, although a cancellation is not possible, the local team will be happy to provide alternative centres should one be of more convenience to you.
A member of my team has been in touch to provide more information.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

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