Regus is terrible. I am currently renting in the Leesburg center, I can't wait for my lease to be up. Beware. They make it look like it is staffed and there is support in the center, There is not... See more
Company replied
Location
Switch location13800 Coppermine Road, Dulles, 1st, 2nd and 3rd Floor, 20171 Herndon, VA, US
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See what reviewers are saying
Everything about my experience with Regus has been exceptional. Beginning with the online scheduling, it is a seamless process. The reception staff is ALWAYS welcoming, professional, helpful and ready... See more
Regus is the worst place to move your office. By the time I realized it, it was too late. They will milk you till your last breath and find ways to charge you in every possible way. Poor customer serv... See more
Company replied
Great experience! offices are great, clean and bright. Staff is very helpful as well
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
13800 Coppermine Road, Dulles, 1st, 2nd and 3rd Floor, 20171, Herndon, VA, United States
- 7032341200
2.6
Poor
4 reviews
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Regus is terrible
Regus is terrible. I am currently renting in the Leesburg center, I can't wait for my lease to be up. Beware. They make it look like it is staffed and there is support in the center, There is not. It is just to a smoke and mirrors. When issues are escalated they just give it lip service, dismiss it, or it takes a long time to get addressed, from ants in my office to currently a broken light switch so the hallway leading to my office is dark. So unprofessional.
September 23, 2026
Unprompted review
Reply from Regus - Virginia, Northern Virginia - Dulles Corner
Hi Jean,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Regus is the worst place to move your…
Regus is the worst place to move your office. By the time I realized it, it was too late. They will milk you till your last breath and find ways to charge you in every possible way. Poor customer service and "hell with you attitude"
October 17, 2023
Unprompted review
Reply from Regus - Virginia, Northern Virginia - Dulles Corner
Hi Kapil, I’m very sorry to hear of your disappointment.
We certainly do not agree with your comment on ‘find ways to charge you in every possible way’ as we always ensure transparency in our invoicing process.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I’d love to further help you, but you’ve posted anonymously, which stops me from being able to contact you.
Please can you email me at lorraine.brule@regus.com with more details, such as your company name and/or account number? This information is available on your invoices.
Best,
Lorraine Brule
Global Customer Service at Regus
EXCEPTIONAL IN ALL WAYS
Everything about my experience with Regus has been exceptional. Beginning with the online scheduling, it is a seamless process. The reception staff is ALWAYS welcoming, professional, helpful and ready to assist. The offices and building are well kept and stylishly appointed. My only regret is that you do not have Saturday availability.
September 19, 2023
Great experience
Great experience! offices are great, clean and bright. Staff is very helpful as well
June 5, 2023
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