Regus - Washington, Seattle City Reviews 3

Nice office 16 years nice people

Extremely disappointed with my experience with the people here.

Of all the coworking offices I have had in my entire life, Regus takes the cake for "worst" by far. You may be impressed by the new office spaces they seem to rapidly open. But you may not realize they're funding these expansions and openings with money they cheated from unhappy customers.

In small, seemingly harmless ways. Things you could chalk up - as a reasonable person - as mistakes. You DIDN'T REQUEST the kitchen/coffee amenities, but oops, did that extra charge end up on your invoice? So sorry! We'll be sure to take it off... Except it doesn't get taken off. So you email to follow up. Only then is the charge removed. What a coincidence that something you didn't ask for (but that you have to pay) for gets added without your knowledge to your monthly charges.

I thought I was working with trustworthy people at first. I had met a friendly, helpful guy as my "sales" rep. Center staff assured they wanted to help you make the most of your membership.

Then it all started to go wrong. As soon as I sign the paperwork, Amanda, another "sales" rep whose sole job is to upsell me on technology services is filling my inbox. Because sure, there's the free internet, but it's unreliable, slow, and a pain to connect your devices to. So they ask you to pay more for better access and security, and then they tack on extra $56 in set up fees. But don't expect Amanda to be around for the after-sales service, because that isn't her job. I remember the email distinctly after we handled the upgrade - essentially: "If you have problems, that's not my job, go talk to your center staff!"

Conversations were fine in-person, but as soon as it came to email, they were negligent and terse. No proper onboarding process meant building security gave me a hard time when I was trying to move in. Badging via the app was never set up properly for me, even though I had repeatedly emailed to indicate having trouble with it.

All of these little things were just minor annoyances that I had no energy or time to pursue, so I let it go... After all, not super great, but also not enough to waste time on. In retrospect, I should have seen the red flags for what they are.

It would have saved me the pain of being f*cked over by Regus.

I discovered that in my invoices they had been billing me MONTHS ahead of my actual usage date. When questioned, they:

1. Ran me around in circles to make it intentionally difficult to terminate my membership within the 30-day notice period (I emailed on Jan 1st to give notice for termination of membership. I got a terse email response back to raise a help ticket because that is "the only way to process termination." Cue eye roll. Really? All the while they kept trying to get me to call them "to help process the termination."

2. Insisted billing ahead was a matter of "policy." However, NOWHERE in the contract does it say they bill ahead one, let alone TWO months of charges.

When I brought this up, they changed their story. Just like Lorraine is doing. First, she says I gave notice on Jan 1st. Unable to answer my points, she updates her reply to say Jan 4th. Because that's when the help ticket process was finally completed for termination. Regus will make it seem like you're at fault when they knowingly designed their policies to be convoluted and vague.

Ladies and Gents, what's a 30 day notice period from Jan 1st? 30 days from Jan 1... is Jan 31st. What's all this about Feb 29th? I'm not new to renting space. Regus is the only place I have ever seen this nonsense. They're basically gaslighting you.

Regus customer support has been armed with scripts and automated emails to make it seem like they care about your experience, but rest assured their actions tell the exact opposite story. Just check out G2 for a look at what they're actually doing to customers.

I'm writing this review in hopes that no one else will suffer the same grievances.

To Lorraine -
1. "it is disappointing to see you post online although we have already assisted you on this extensively."
If by assistance, you mean automated emails and scripted replies, yes, I definitely have seen a lot of those. If by assistance, you mean the words you copy-paste from a document in a pretense of support, I saw a lot of that too.
2. "we always ensure that any queries are clarified" "you can opt-out any time" Notice how in both scenarios, Regus puts the onus on you to catch them on their crap? Any reasonable person would see how unjust and slimy this is.

I am sure you do appreciate my business, especially when I didn't give it to you of my own free will.

Since you seem to sleep just fine at night supporting a greedy company like Regus feeding its billionaire CEO money you scammed from hardworking people, I hope karma pays you back. Let someone cheat you of your money someday. See how it feels :)

Great staff. Prompt replies to concerns always. Handled mail forwarding promptly.