Rehome Outlet (as seen on Dragons' Den) Reviews 

1,013
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and exceptionally helpful staff who manage the entire purchasing and selling process efficiently. Consumers are also highly satisfied with the amazing quality of the products, noting that online descriptions are clear. Additionally, people highlight the excellent delivery service, emphasizing that transport teams handle items securely with great care. Though some customers noted issues, mentioning that certain items unexpectedly arrived damaged or required unexpected repairs. A few reviewers were dissatisfied with short return windows, inaccurate online listings, and persistent difficulties when resolving complaints.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that everyone they dealt with was helpful,... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and well-managed... See more

Product

Clients share positive opinions on product quality, highlighting great bargains on pre-loved and ex-display... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that everything arrives on time and is... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service throughout the process. Rehome looked after every aspect and our kitchen was assessed, listed and sold without any effort by us. It’s brilliant that our good quality ‘old’ kitchen... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish, ended up buying more of them and the showroom after going to view the kitchen. Everything looks pretty good when delivered, normal markings from taking apart but nithi... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my new kitchen. I could never have afforded such a premium brand & the whole process was incredibly easy and well managed. The Rehome team answered queries very promptly and... See more

Company replied

Rated 5 out of 5 stars

Really great service.We viewed two or three domestic kitchens on line before buying. We are keen recyclers and could not be more pleased with the kitchen we have eventually bought. Especially impresse... See more


Company details

  1. Kitchen Supply Store
  2. Bathroom Supply Store
  3. Furniture Store
  4. Home Improvement Store
  5. Kitchen Furniture Store
  6. Kitchen Remodeler

About Rehome Outlet (as seen on Dragons' Den)

Written by the company

Rehome

The Kitchen, Bedroom, Bathroom outlet

The UKs Leading Marketplace for Buying and Selling Used and Ex-display Kitchens

Rehome makes buying and selling pre-loved and used kitchens, bedrooms, and bathrooms safe, simple, and sustainable. As the UK’s leading marketplace for pre-owned kitchens, we combine expert verification with rigorous quality checks, giving our customers peace of mind while saving money. We sell kitchens, bedrooms and bathrooms, either used (pre-owned) or ex-display from premium homes and showrooms across the UK, including London, South East England, South West England, West Midlands, East Midlands, Yorkshire, North East England, North West England, Wales and Scotland. All used kitchens listed on Rehome are carefully inspected and verified by our trained team, reducing the risks typically associated with purchasing pre-loved interiors. We also ensure that all sellers are verified, so you can buy or sell with confidence. Our approval process guarantees that every kitchen, bedroom, or bathroom we list meets high standards of safety and quality. Choosing pre-loved with Rehome offers significant cost savings compared to buying new (up to 80% off high street prices for well known brands), while also supporting a more sustainable approach to home renovation. We are proud to be BCorp certified, a recipient of the Queen’s Award for Sustainability, and a Which? Trusted Trader for professional dismantling services, demonstrating our commitment to ethical, responsible, and trustworthy practices. Our award winning business has become a trusted authority in the pre-owned interiors market. We make it safer and easier to buy and sell used kitchens, bedrooms, and bathrooms, helping homeowners and sellers alike benefit from quality items without the risks often associated with second-hand purchases. Whether you’re looking to upgrade your home or sell pre-loved interiors, Rehome provides a reliable, verified marketplace where sustainability, savings, and trust go hand-in-hand. Showrooms across the UK regularly update their ex-displays to keep up with the latest trends, which means that perfectly good ex-display kitchens and bathrooms are often replaced long before they’re worn out. Rehome makes it simple to buy from premier showrooms around the UK; Tom Howley, Martin Moore, Magnet, Nobilia, Neptune, Humphrey Munson, Clive Christian, Harvey Jones, Bulthaup, SieMatic and Smallbone to name a few Now we think you’d at least want to take a look at Rehome.

Visit Rehome

Contact info

Luxury Kitchens Up to 80% off RRP

Ex Display & Pre-loved kitchens from premium homes and showrooms

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,013)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Second kitchen bought from Rehome

Very easy process.Once you have found your kitchen of choice you can make an offer that you are comfortable with which the company will put to the seller.If accepted the process is simple and the company will take you through purchase and delivery.
Delivery team very helpful and provide a superb service

June 23, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Michael, thank you for this review, its much appreciated. Sellers vary and it is always worth asking if they will consider offers. If we can make things even more affordable we will! Enjoy the kitchen and send us images if you have time, we love to share customer transformations. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Excellent value and great customer service

I bought an ex display InToto kitchen a few years ago and it was such excellent quality and great value that I decided to go to rehome for a kitchen for a cottage I’m renovating. I”ve recently purchased an ex display Kutchenhaus kitchen complete with appliances and accessories and it’s fabulous! Great value and great quality. Whole process is easy and streamlined with great customer service. Highly recommended!

September 8, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

AWWW Kim, thank you so much for this . its great you are an ambassador for buying ex display. Great value for money. We love transformation images, so if you have time we would love to see some images. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great customer service and helpful team…

Great customer service and helpful team we are delighted to have sold our kitchen to a new home. Great advice on the process and always available on the phone to assist any enquiries

December 19, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Juliet, this is a great review, thank you! Selling your pre-owned kitchen when buy new is a wonderful decision, I am delighted you are happy with the result. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great company

Great company ! very very pleased with our quality Kitchen at such a reduced rate compare compared to you. Good communication and great delivery.

November 14, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Klare, thank you for leaving a review for us. We are delighted you have found the kitchen of your dreams at the right price... This is what we love most! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great customer service

Very helpful, excellent communication. Very happy with kitchen and would use again.

December 12, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Melanie, thank you for taking the time to leave this review for us. We are delighted you are happy with your kitchen and the service that Rehome have provided for you. Warm regards Helen Lord, Rehome Found

Rated 5 out of 5 stars

First time using Rehome

First time using Rehome, the kitchen was better than described, delivery was precisely on time and the team were accommodating in having to store units and worktops around the house and garage. This first class service was also our experience in dealing with both Matthew and Siobhan in sales/after sales, think we've found our new kitchen supplier, thank you.

December 16, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Wow, this is a fabulous review Sean. It's very generous of you not only saying the kitchen was better than described, but also mentioning Matthew and Siobhan by name. It's a lovely thing, that makes people so happy! Thank you for this ... a great start to the New Year! Warm regards Helen Lord, Rehome Founder

Rated 1 out of 5 stars

Buyer beware

If I could give this company zero stars I would. I will write a more detailed review in the new year but I’d just like to share my experience to date. I bought a Bulthaup B2 kitchen from Rehome and upon arrival it was disgustingly dirty with grease as if it had never been cleaned. One of the oven doors was hanging off, a cooker knob came off in my hand and a leg of the cooker came away when it was being placed in situ. However, because I didn’t highlight these issues within the 14 day period the company do not want to know - they have even gone so far as trying to blame my courier company (who move kitchens throughout the UK, Ireland and Europe). Unless you can go, view and inspect the kitchen before it is removed I would suggest you think very seriously about buying from Rehome. They don’t even inspect the kitchens themselves before they are removed - they send someone out to take photos but not inspect it. And then, if you are like me and the kitchen has to be transported by another company, Rehome have the perfect excuse to not be held liable should you as a buyer discover serious issues. To be continued……….

December 23, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Carol

Thank you for sharing your feedback. We’re really sorry to hear how disappointed you feel, that’s never the experience we want anyone to have.

Your pre-loved Bulthaup B2 kitchen was purchased on 4 February 2025 and dismantled and delivered into storage at your request. At that point, we produced a dismantle report, and photos confirming the kitchen components were present, as per our listing description and intact.

We understand that your kitchen was then collected from storage and delivered to your home in Ireland at a later date by a third-party courier arranged by you and you first reported an issue to us in 20th December 2025, 10 months after the purchase.

While this was outside our usual reporting timeframe, we have been helpful and offered support where we reasonably could, including assistance with the oven door. We’re sorry this didn’t feel helpful to you at the time and you felt you needed to leave this negative review.

We’re always keen to work with customers to find practical solutions when issues arise. I am, therefore, pleased you have been back in touch again after leaving this review and remain open to continuing a constructive conversation to explore next steps together. Warm regards, Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great kitchens at great prices

Great kitchens at great prices. Everything you need and great help.
I would thoroughly recommend them.

December 15, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Graham, Happy New Year to you! Thank you for taking the time to leave your review. We are delighted you are so happy with your kitchen. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Will be back for more!

December 19, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Alex, great news! thank you for taking the time to leave this review and hopefully see you again soon. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

We have had the best experience with…

We have had the best experience with Rehome, from start to finish.
We’ll definitely use them again

The sales team, communication, delivery was brilliant and all on time. Can’t thank you enough.
The kitchen arrived absolutely spotless by a superb team of chaps.
All I can say is excellent 👍

December 16, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi there Rosanne, I am over the moon to read your review. Its clear you are delighted with your purchase! If you do have the opportunity to send over some images when you have reinstalled your kitchen, we would love to see the end result... Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Efficient and very helpful

Efficient and very helpful with great communication

December 11, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Christine, thank you so much for taking the time to leave your review. These are so important to us and we are extremely grateful. Delighted you are happy! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

What an amazing company (and I am definitely not a bot!!!)

We are over the moon to have discovered Rehome. We have found the kitchen of our dreams at a fifth of the price that we would have paid for one that we were being sold elsewhere. And it's better quality too! The staff at Rehome are absolutely lovely, from the guys who take the initial enquiries and follow them up to Siobhan who managed the process of buying and delivery, to the guys who arrived promptly and efficiently to unload and store our kitchen for us. We could not fault the whole process from start to finish. We cannot wait for our extension to be built and to be fitted out with our beautiful new-to-us kitchen. Thank you so much Rehome!

November 28, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Oh Cassy, we are smiling from ear to ear reading your review!! this is so generous and heart felt. Good luck with the extension, and when you are ready do share some images with us, we would love to see the kitchen in situ and maybe feature on our website for other customers to see too... Have a wonderful 2026! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Thank you Thomas Howley

Bought our kitchen from Rehomeoutlet it looks amazing and can't wait to fit it after a little re-designing it will be a fantastic buy

December 3, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Tony, thank you for this review. Being able to purchase a Tom Howley kitchen a different way is what Rehome is all about... making affordability without compromising on quality & design possible. Do share pictures when this project is completed, we would love to see it. Good luck! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish, Siobhan liaised with us throughout the.order process to ensure a smooth delivery. Very regular updates from delivery crew by text on the delivery day and arrived exactly on time. Would recommend, one of the best online purchasing experiences ever.

November 26, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Kim, we are so grateful for your wonderful review. We know it takes time to do this , so thank you so much! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Good communication throughout - smooth sailing!

The booking process was simple and rehome were easy to contact throughout. Information was clear and the dismantling and storage on site was facilitated by a team of 4 from rehome who completed expediently within a morning, leaving the site ready for the next stage of our works. Collection by the customer was smooth sailing, once sold and again. the communication from rehome was quick concise and effective. Payment was received without hassle on time to nicely conclude our transaction.

November 26, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Mark, thank you so much for taking the time to leave this extensive review. I really appreciate that you have explained the efficiency of our whole process. This is something we are very proud of. As a seller of pre-loved kitchen, you have made a wonderful choice to sell rather than skip. As you know this is not only great for your pocket, but also for the environment. Thank you again. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Can't fault them!

Can't fault them! Everything was exactly as described. Always answer emails promptly, no query too small. No regrets going down the ex-display route.

November 3, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Trudy, sorry for the delay in responding to your review. I respond to all reviews myself and I have been out of the business for a couple of months, so thank you for your patience. Ex display is a great way to save money without compromise on quality or design. I am delighted this been a great route for you. Warm Regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

This buy was excellent for the price and the process was so EASY

from the purchased to then paying for my kitchen everything was handled so professionally and quickly. the delivery was excellent and the guys were careful and respectful during the delivery process - i am delighted with my purchase thanks so much everyone at Rehome for making this so easy

November 24, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

This is a great review Wendy, thank you so much for this. Sorry for the delay in responding, I have been out of the business for a couple of months, so thank you for your patience. When you have reinstalled, we would love to see some pictures too. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Very straightforward and very happy…

Very straightforward and very happy with my purchase

November 12, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Jayne, thank you for taking the time to leave this review, its much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Rehome is an excellent company to deal…

Rehome is an excellent company to deal with, the staff are very courteous and kept us in the loop throughout the process.
I would and have, recommended this company for removal and purchase and wouldn’t hesitate to use again.

November 12, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi there, thank you for leaving this review for us, its much appreciated. I am sorry for the delay in responding. I respond to all reviews myself and I have been out of the business for a couple of months, so thank you for your patience. Warm regards Helen Lord, Rehome Founder

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