Bike ordered Bike Received Bike Assembled - slowly. Bike Flat Tyre ? Brand New never ridden. E-mail customer service, complain. 2 days later new inner tubes, issue fixed all good. Instruction ma... See more
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See what reviewers are saying
Could not be happier with my gorgeous peach cruiser from Reid! I got the rear basket and my 6kg cavoodle loves riding in the back along the beach! I had some damage done during shipping and spo... See more
Company replied
Great value bike for my 10yo. Chose click and collect option and bike available as advised when collected. Claims by Reid that it would be '...fully assembled by a bike mechanic and ready to ride" ina... See more
Company replied
I have a battery issue, i went to the Reid sydney shop to seek some guidence and was told to ring melbourne (after driving 60 kms) After speaking to Sam on the help line we are working to a resolou... See more
Company replied
Company details
Written by the company
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business. We make bikes people love to ride from our ever popular Vintage cruisers, through to value-priced Electric Bikes, Mountain Bikes, Road and Gravel Bikes and Kids Bikes. We also sell the best value parts and accessories to help you enjoy your ride including helmets, lights, locks, pumps and everything else you need from the leading brands. Shop online for cheap, fast delivery around Australia.
Contact info
Unit 13/25 Frenchs Forest Road East, 2086, Frenchs Forest, Australia
- (03) 4513 0995
- support@reidcycles.com.au
- reidcycles.com.au
3.8
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Reply from Reid Cycles
Hi Lindsay,
Thanks for your review!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Could not have provided better customer…
Could not have provided better customer service. Very hard to find service of this level.
November 14, 2021
Reply from Reid Cycles
Wow, thank you for your review Peter!
We look forward to assisting you again soon.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
My bike was a lockdown purchase
My bike was a lockdown purchase - but thankfully didn't take too long to be delivered to regional NSW. The extras came separately, a day or two later. I've had no problems with my bike, happy with the product and price!
November 11, 2021
Reply from Reid Cycles
Hi Carmen,
Thanks for your review - happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Love it
Love it! My hybrid bike was so easy to assemble and also it’s so smooth on roads.
November 11, 2021
Reply from Reid Cycles
Thanks Amita, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I ordered online with ease
I ordered online with ease - helmet with delivered within 3 business days. Great service!
November 10, 2021
Reply from Reid Cycles
Thanks Steph!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Outstanding toddler bike
We received the bike for our 3yr old son by courier. The delivery was fast especially since coming from SA to WA during COVID-19 lockdown. The bike is top quality and it was easy to put together. My son loves riding his bike. Will buy again from Reid Cycles when he goes up a size. The bike is much better looking than your basic bikes from big chain shops and stands out in the crowd..
November 9, 2021
Reply from Reid Cycles
Hi Jayney,
Thank you for your review.
I'm so glad to hear that you've had a wonderful experience.
Happy riding to your son!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Great service
November 9, 2021
Reply from Reid Cycles
Thanks Brooke!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quality Bikes That Won't Break Your Bank
I've spent a week going over the reviews of most known bike shops in NSW - including those who have been in existence for sometime and new players out there. What I noticed is that there's a big price difference and most of them would break your bank.
Then I stumbled upon Reid Cycles (online) and check its videos on youtube. I'm a bit impressed with the variety of options - and the price is decent. So I placed my order I received my items (one superlite vintage and scout 24 kids bike) really fast and in good packaging. I can tell that the build and quality of Reid bikes are quite really good. My 10 year-old son and wife are both happy with the bikes - especially the vintage model which is really quite light for its size and build.
I'm planning to buy another one my self soon - and it's going to be another Reid bike for sure.
November 9, 2021
Reply from Reid Cycles
Hi Ed,
Thank you so much for your review!
We really appreciate the kind words, and are glad that your family like their bikes.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Bike was good, service could be better
Bike was good, received the wrong tyre cap- twice, and still haven't received the replacement and at this point, I can't be bothered contacting customer service again so I will just replace it myself. Other than that, the product is good. Service could be better.
November 8, 2021
Reply from Reid Cycles
Hi Irene,
Thank you for your review.
I'm really sorry to see that you were sent the wrong valve caps.
I am following this up immediately for you.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I got it for my girl friend she just…
I got it for my girl friend she just said she warned happy with the wheels I'm not sure why
November 8, 2021
Reply from Reid Cycles
Hi Hayden,
Thank you for your review!
We'd love to hear some further details on your feedback, please get in touch with us at support@reidcycles.com.au.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reid Rules!
I recently bought a cruiser as a birthday gift for my granddaughter and I couldn’t be happier or more impressed with the service. Communication was excellent and with all the talk of Covid-19 related delivery delays, I was expecting to have to wait a while for it to be delivered to Newcastle but it turned up 4 days later. The icing on the cake - my granddaughter absolutely loves the bike! 😉👍🏼
November 8, 2021
Reply from Reid Cycles
Hi Desmond,
Thank you so much for your review! ⭐
I'm so glad to hear that your granddaughter loves her new bike.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Excellent!
Everything arrived quickly and in good condition. Only the helmet had issues and i sent this back and got a full refund promptly. Great customer service. I bought the osprey road bike and love it!
November 8, 2021
Reply from Reid Cycles
Hi there!
Thanks so much for leaving us a review.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Overall good bikes and e-bikes for Budget money and good customer experience
I have own 3 bikes including one top of line e-bike. Please always buy pre-paid service for 3-5 years.
November 8, 2021
Reply from Reid Cycles
Hi Shafaqat,
Thank you for your review!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Thanks Anm!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
…Almost a winner
I mistakenly ordered some wheels for my MTB which I must say were excellent quality, but not disc brakes, I returned them to the store where I was treated very well and had no problems with a refund. Unfortunately 26inch wheels are phasing out. I will certainly deal with Reid Cycles in the future because of their manner and because of their products.
November 3, 2021
Reply from Reid Cycles
Hi Ian,
Thanks so much for your review!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Incorrect items were shipped
Incorrect items were shipped. Was told that I had to ship the items back (at my own cost) if I wanted the correct items or a refund. I looked up how much it was to send the items back as I don't have a business account with any courier company, and the quotes were more expensive than getting the baskets I purchased. The positive side of things is that the cardboard box which the baskets were originally shipped in make good storage, as the baskets have not left it since delivery.
November 3, 2021
Reply from Reid Cycles
Hi Emma,
Thank you for your review.
I'm really sorry to hear about your experience with us - I have just looked into the communication you have had with us, and you received the incorrect information regarding how to proceed with the incorrect items.
As a resolution, I have just provided you with a full refund for both of the baskets - please let me know if there is anything further that I can assist with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Exchange and replacement.
The exchange and replacement process was great. Customer support were very helpful in exchanging a bike purchased online. The store staff in sydney were also super helpful by assisting with the exchange.
The only downside to was the initial response via email seeking a replacement/exchange for a bike. The initial email reply seemed very generic and wasn't all that helpful with what I asked. But after a phone call to customer support, everything was sorted with ease.
November 3, 2021
Reply from Reid Cycles
Hi Dave,
Thank you for taking the time to leave us a review!
We would like to apologise for the original miscommunication with our email response to your concerns, we truly appreciate hearing from you with your experience with our Sydney staff and are pleased we were able to resolve your bike exchange. It is important to us that each customer is 100% satisfied with their purchase. If there is any additional information or feedback you would like to share please do not hesitate to contact us.
Happy Riding!
Logan
Reid cycles. I’ll use them again.
Order a bike for my wife for a special birthday. There were delays with shipping(Not Reid’s fault), but sorted quickly and arrived on time. Using them again. A great bike too.
November 2, 2021
Reply from Reid Cycles
Hi Robert!
Thank you very much for taking the time to leave us a review!
We are sorry about the delays you experienced with your order. COVID-19 Restrictions and lockdowns are unfortunately causing some delays. We are delighted to hear your order arrived on time for your wife’s birthday! We hope you both enjoyed a very special day and are looking forward to assisting you again in the future with a 5-star service!
Kind Regards,
Logan
Arrived quickly
Arrived quickly. Was missing a bolt but the service team was straight onto it and sent a new bolt straight away. Bike itself is awesome, just as I expected.
November 1, 2021
Reply from Reid Cycles
Hi Shelby,
Thank you for taking the time to leave us a review!
We hope you are enjoying your bike and are looking forward to providing another 5-star service to you in the future.
Happy Riding!
Logan
Never buying again
Bike came untuned so I had to pay to get the gears tuned because Reid cycles wouldn’t fix it while the city was in lockdown. Then the crank broke so I had to pay to get that fixed. Didn’t realise I was buying such a poorly made product. Would not recommend
November 1, 2021
Reply from Reid Cycles
Hi Blake,
Thank you for taking the time to leave us a review.
We sincerely apologise for the issues you experienced with your order.
As stated on our website when you place your order, We do offer for collection at one of our stores for fully assembled bikes built by our qualified bike technicians. If you are unable to chose this option, we also deliver our bikes directly to customers and these bikes are 85% assembled. They require some assembly as well as a tune. We provide “How-to” videos which give a step by step guide on how to assemble your bike, as stated it is recommended for this to be done by someone who has relative knowledge. Unfortunately any damage that occurs by bikes being assembled incorrectly is not covered under warranty and replacements will be at a cost. Our bikes when fully assembled in the correct manner are made with quality materials which provide reliability and longevity and we offer:
A lifetime Warranty on every Reid frame we sell (excluding our carbon fibre range)
A lifetime Warranty on all rigid forks (excluding our carbon fibre range)
A 2-year Warranty on all Carbon Fibre products, suspension forks, Shimano components and Mavic wheelsets
A 2-year Warranty on all other non-consumable components
For our eScooters, we offer 1-year Warranty on any manufacturing issues/faults.
Metropol Scooter Warranty - 1 year
For eBike components - 1 year or 5000kms (whichever comes first). Commercial use is excluded from this warranty.
We hope that this information has shed some clarity on your concern and hope that should you need additional help in the future that we can assist you.
Kind Regards,
Logan
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