Bike ordered Bike Received Bike Assembled - slowly. Bike Flat Tyre ? Brand New never ridden. E-mail customer service, complain. 2 days later new inner tubes, issue fixed all good. Instruction ma... See more
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See what reviewers are saying
Could not be happier with my gorgeous peach cruiser from Reid! I got the rear basket and my 6kg cavoodle loves riding in the back along the beach! I had some damage done during shipping and spo... See more
Company replied
Great value bike for my 10yo. Chose click and collect option and bike available as advised when collected. Claims by Reid that it would be '...fully assembled by a bike mechanic and ready to ride" ina... See more
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I have a battery issue, i went to the Reid sydney shop to seek some guidence and was told to ring melbourne (after driving 60 kms) After speaking to Sam on the help line we are working to a resolou... See more
Company replied
Company details
Written by the company
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business. We make bikes people love to ride from our ever popular Vintage cruisers, through to value-priced Electric Bikes, Mountain Bikes, Road and Gravel Bikes and Kids Bikes. We also sell the best value parts and accessories to help you enjoy your ride including helmets, lights, locks, pumps and everything else you need from the leading brands. Shop online for cheap, fast delivery around Australia.
Contact info
Unit 13/25 Frenchs Forest Road East, 2086, Frenchs Forest, Australia
- (03) 4513 0995
- support@reidcycles.com.au
- reidcycles.com.au
3.8
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Great service and very easy to assemble.
November 23, 2021
Reply from Reid Cycles
Thanks Adrian!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Not great experince
We ordered a bike for our sons birthday….three months later still no bike.
We had to keep following up ….personally I felt they just didn’t care.
November 22, 2021
Reply from Reid Cycles
Hi there,
I'm really sorry to hear that you are unsatisfied with your experience. I have investigated your order and can see it was a pre-order, that was affected by delays.
Unfortunately the delays we experienced with this shipment were out of our control, and we updated all affected customers via email as soon as we were made aware.
We have taken on this feedback about our pre-order delays and are making changes to how we run them in the future to prevent this from happening again.
I can see that you have opted to cancel your order, which was processed - please let me know if there is anything further that I can assist you with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Thanks Desmond!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
After buying a bike online there was a…
After buying a bike online there was a problem with the rear tyre not inflating, after trying to contact the customer service team on numerous days and times I had to call the shop in Melbourne to ask them to get somebody to return my call, the problem was rectified eventually by them sending me a new tube, however it cost me another 20 to get a professional to fix it for me
November 22, 2021
Reply from Reid Cycles
Hi Deb,
Thank you for your feedback.
I sincerely apologise that you were having some trouble getting through to our support team.
This is an area that we are currently working on to improve by increasing our staffing.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had my product in 2 days fantastic
November 21, 2021
Reply from Reid Cycles
Hi Linda,
Thanks for your review!
I hope you enjoy your order :-)
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Great looking bike
Great looking bike, but didn't come with all the pieces so we then had to take to a bike shop to have put together at our expense, my daughter bought it for a trip with her girlfriends hence us using a bike shop to put together
November 21, 2021
Reply from Reid Cycles
Hi Mackenzie,
Thank you for your review.
I'm really sorry to hear that your order didn't arrive with all the parts! I can't seem to find any communication from you in our Support inbox, so if you require further assistance please get in touch with us at support@reidcycles.com.au.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reid products
Reid products, even those considered budget, are actually well made. I am astonished by the quality of their bikes.
November 19, 2021
Reply from Reid Cycles
Hi Jose,
Thank you so much for your review.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
tried calling multiple times about bike…
tried calling multiple times about bike seat and noone returns call despite leaving messages.
November 19, 2021
Reply from Reid Cycles
Hi Kaylah,
Thank you for your feedback.
I'm so sorry to hear that you haven't received any communications from the Dandenong team - I will get a team member in touch with you ASAP.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Build quality for the price
The overall build quality of the bike is good but for the price I paid, it could have been better. The derailleur is not smooth enough for gear transitions…
November 19, 2021
Reply from Reid Cycles
Hi Sandeep,
Thank you for your review. I can see that your order is for home delivery - this means that the gears will not be tuned out-of-the-box and require adjusting. Videos can be found here: https://www.reidcycles.com.au/pages/assembly
Once the derailleur is adjusted, you will find that the gear transitions are incredibly smooth!
Please reach out to us at support@reidcycles.com.au if the gear issues persist.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Bought two mountain bike disc pro and crank busts.
Bought two reid mountain bike disc and disc pro. Must say, never in my time of using reid product have I come across such poorly designed bikes and cheap and nasty. The crankshaft busted without even hitting the trails. reid, very disappointing! Your mountain bikes are of very low and poor quality. Not impressed at all!
November 19, 2021
Unprompted review
Reply from Reid Cycles
Hi Ben,
I'm really sorry to hear that there are some issues with your new bikes!
I can't find any communications from you regarding these issues, and I would love to resolve them for you.
Could you please get in touch with us at support@reidcycles.com.au with some pictures of the issue?
Looking forward to hearing from you!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Seamless Online transaction and delivery
Second purchase online from Reid Cycles. They have excellent communication and customer service. The staff are very helpful with any pre-purchase questions. Bike came with some assembly required, but full instructions are provided. Seamless online transaction, with delivery to the Gold Coast without any issues. 100% happy with the quality of the products from Reid.
November 17, 2021
Reply from Reid Cycles
Hi Toby,
Thank you for your review!
Enjoy your new bike :-)
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Rust in light rain.
Parts of the bike (cranks and stainless bolts throughout the frame) had rust after being caught out in some light rain for a day ride. Was very suprised so little moisture could cause it. Other than that the bike is nice to look and and my partner is enjoying riding it.
November 17, 2021
Reply from Reid Cycles
Hi R.,
I'm so glad to hear your partner enjoys their new bike!
Unfortunately rust will occur on steel parts with the presence of moisture. You can do your best to avoid this by ensuring that the bike is cleaned and dried after each use, and by storing inside/undercover.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Such a beautiful good quality bike
Such a beautiful good quality bike! Had to get a pro to come and sort the gears but other than that was super easy for my hubby to build!
November 17, 2021
Reply from Reid Cycles
Thank you for the review Amanda!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Good fat bike for the money (ALPHA)
Good fat bike for the money (ALPHA). Had a minor problem with the pedal, was replaced without issue with better quality pedals. Great communication and quick service. Highly recommended.
November 17, 2021
Reply from Reid Cycles
Thanks John. Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Awful Customer Service
I had issues with my bike purchase from Reid cycles and it has been the most difficult and frustrating process trying to get them to help me. The Paramatta store do not answer their phone and when emailing customer service they take days/weeks to reply. When calling customer service you get put on to an automatic answering machine that cuts you off once you have been waiting over 10 minutes. Tried calling and emailing numerous times for assistance as I had a race coming up and no one from Reid cycles would respond. I finally got a response from Reid Cycles and I advised of the issues with my bike and the urgency of the matter (as I had a race coming up) and was requested to send a video of the issue which I was assured would be replied to the next morning. I was not replied to for nearly a week (2 days after the race).
Someone finally called me back and advised me I could bring the bike to the shop and they would look to see what the issue was but would have to pay a service fee for them to look at the bike - even though I had only purchased the bike and there was an issue with the bike from the start, and I am entitled to two free services as the bike was purchased new! The assembly videos also did not match the bike I had so even when I tried to fix the issues myself using the videos, it was impossible as the video was giving instructions on parts that were not even on my bike. (I originally selected in store pick up but after I paid, Reid cycles said that there was a 4 week delay with in store pick up so suggested home assembly - which left me little options as I needed a new bike before the race.
I am very unhappy with my purchase and the service from Reid Cyles and would not recommend them to anyone.
November 16, 2021
Reply from Reid Cycles
Hi S.,
Thank you for your review.
I am so sorry to hear about your experience with us.
I can see that your order was self-assembled, and thus gear issues will attract a cost to be repaired. However, this does not excuse the lack of communication, and for this, I sincerely apologise.
To ensure this doesn't happen again in the future, we have hired more staff to meet the demand of enquiries.
If there is anything further that I can assist with, please don't hesitate to let me know.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
You may not be able to get the free service they offer.
Part of the reason I bought this bike, which I love, was because it offered the free service within the first year of purchase.
But I found out yesterday that when I asked about where to take it, they don't service Cairns where I live. And I'm sure not going to take it all the way to Brisbane.
I am really disappointed about this.
November 16, 2021
Reply from Reid Cycles
Hi Susan,
Thank you for your review.
I'm so glad to hear that you love your new bike!
All of our promotions are only redeemable at Reid Cycles' stores.
View our locations here: https://www.reidcycles.com.au/pages/store-locator
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Hi Evelyn,
Thank you for your review!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I have a battery issue
I have a battery issue, i went to the Reid sydney shop to seek some guidence and was told to ring melbourne (after driving 60 kms)
After speaking to Sam on the help line we are working to a resoloution, Sam has been great, however there is a delay in getting a replacement, which means i cant go away on a biking trip, after waiting for the Covit rules to change etc.
im hoping Sam can resolve quickly.
Phil Took
November 15, 2021
Reply from Reid Cycles
Hi Phil,
Thank you for your review.
Unfortunately there are several delays at the moment which are out of our control.
I'm really glad that Sam is assisting you, and I hope that we can find a resolution quickly.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Great experience dealing with Reid…
Great experience dealing with Reid Cycles.
Customer service was fantastic and delivery was super quick. Awesome product.
Highly recommended. AAA+++
November 15, 2021
Reply from Reid Cycles
Hi Mark,
Thanks so much for your review!
Happy riding.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I have a Reid 29 inch xtrail bike and…
I have a Reid 29 inch xtrail bike and have found the service parts readily available and at a good price. Always delivered quickly to my home.
Great bikes and support..
November 15, 2021
Reply from Reid Cycles
Hi Paul,
I'm so glad to hear that you've had a great experience! Thank you for reviewing us.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
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