Bike ordered Bike Received Bike Assembled - slowly. Bike Flat Tyre ? Brand New never ridden. E-mail customer service, complain. 2 days later new inner tubes, issue fixed all good. Instruction ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Could not be happier with my gorgeous peach cruiser from Reid! I got the rear basket and my 6kg cavoodle loves riding in the back along the beach! I had some damage done during shipping and spo... See more
Company replied
Great value bike for my 10yo. Chose click and collect option and bike available as advised when collected. Claims by Reid that it would be '...fully assembled by a bike mechanic and ready to ride" ina... See more
Company replied
I have a battery issue, i went to the Reid sydney shop to seek some guidence and was told to ring melbourne (after driving 60 kms) After speaking to Sam on the help line we are working to a resolou... See more
Company replied
Company details
Written by the company
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business. We make bikes people love to ride from our ever popular Vintage cruisers, through to value-priced Electric Bikes, Mountain Bikes, Road and Gravel Bikes and Kids Bikes. We also sell the best value parts and accessories to help you enjoy your ride including helmets, lights, locks, pumps and everything else you need from the leading brands. Shop online for cheap, fast delivery around Australia.
Contact info
Unit 13/25 Frenchs Forest Road East, 2086, Frenchs Forest, Australia
- (03) 4513 0995
- support@reidcycles.com.au
- reidcycles.com.au
3.8
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
wrong item delivered and waste my time.
December 15, 2021
Reply from Reid Cycles
Hi Veeral,
I'm really sorry to hear that the wrong item was delivered to you!
I can appreciate how frustrating this would've been.
Upon investigation, I see that your order has been fully refunded and completed. If there is anything further that I can assist with, please let me know.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Pretty happy with the bike I bought…
Pretty happy with the bike I bought from reid cycles it when together easy looks great gears didn't need adjusting turn up quicker than I expected it I will definitely buy from reid cycles again
December 14, 2021
Reply from Reid Cycles
Hi Jason,
Thanks for your review - I'm so glad you are loving your bike.
Please note, adjusting the gears and brakes are a mandatory part of the assembly process - they won't be tuned straight out of the box. If you need a hand with this, check out our assembly videos: https://www.reidcycles.com.au/pages/assembly
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quality bikes that last
Bought my daughter a bike for her birthday, she wanted a specific style and Reid was only place that had something in stock, but was a bit pricy when compared to elsewhere. I was very happy with the quality, so I bought my son a bike for his birthday.
December 12, 2021
Reply from Reid Cycles
Hi Ben,
Thank you for your support - I'm so glad to hear that you are loving our bikes.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Super fast delivery and frankly way…
Super fast delivery and frankly way better quality than I was expecting.
Pleasantly surprised and my daughter loves it!
Highly recommend Reid Cycles
December 12, 2021
Reply from Reid Cycles
Hi James,
Thank you so much for your review.
Happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I ordered a ladies bike for someone as…
I ordered a ladies bike for someone as a birthday present, when I went to assemble the bike there were no peddles, not impressed.
December 8, 2021
Reply from Reid Cycles
Hi Wayne,
I'm really sorry that your order was delivered with the pedals missing - this is obviously not up to standard.
I can see that we sent out the replacement pedals for you within 1 business day of being made aware of this issue.
Once again, I sincerely apologise for the hassle.
If there is anything further that I can do to turn your experience around, please let me know!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Love the bike (in general) BUT....
Love the bike (in general) and speed of delivery, BUT it was let down by their choice of tires and tubes (both gave out within the first 300km.. Having said that, have replaced these and changed the wheels for a set of spare used head's and have loved riding the bike since... 1,600km in 2 months. Would I buy the same again knowing what I do now.. YES. absolutely. A lovely single speed ride.
December 6, 2021
Reply from Reid Cycles
Hi Darren,
Thanks heaps for your feedback on the tires and tubes - we will certainly be taking this on.
I'm so glad to hear that you otherwise adore your bike. Wishing you many more happy adventures!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Very helpful and a very quick delivery…
Very helpful and a very quick delivery after order was placed!
December 6, 2021
Reply from Reid Cycles
Thanks Glenn, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Thanks Lara!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Terrible after sales support
Terrible after sales support. Bike was delivered with a buckled wheel and would not accept responsibility.
December 5, 2021
Reply from Reid Cycles
Hi Brendan,
Thank you for sharing your experience.
I'm really sorry to hear that your experience has been unsatisfactory - I would love to get your wheel sorted out ASAP for you.
I have just arranged for one of our team members to contact you ASAP to take care of this issue.
If there is any further that I can assist with, please let me know.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Thanks Daniel!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Hi Luke,
Thanks for getting in touch.
I'm so sorry to hear that you aren't satisfied with your purchase. So that I can assist, please email us at support@reidcycles.com.au with further information.
Looking forward to hearing from you!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I love my Reid bicycle
I love my Reid bicycle and helmet! The on line ordering was super easy, delivery seamless and it was a cinch to put together.
Riding is a pleasure!
November 29, 2021
Reply from Reid Cycles
Hi Shirley,
Thank you for your review. Enjoy your new bike!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Reply from Reid Cycles
Thanks Srav!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had nothing but trouble with the bike I…
Had nothing but trouble with the bike I bought, within a week I had to pay another bike shop $120 to fix a pedal to fell of, then the next week the poor quality tubes in the tyres both punctured. Extremely poor quality and customer care did not care
November 27, 2021
Reply from Reid Cycles
Hi Grant,
Thank you for sharing your thoughts here.
I have just investigated your order and our communication. I can see that your order was home-assembled, and unfortunately threaded cranks as a result of home-assembly is not covered by warranty. Ultimately, punctures happen and are a part of life as a cyclist - fortunately tubes are inexpensive and are compatible from brand to brand.
I can wholeheartedly confirm that our customer service team does care - we have explained how the threaded crank happened, and we have asked supplementary questions about the tubes but haven't received a response from you.
If you would like to discuss this further, please get in touch with us at support@reidcycles.com.au so that we can turn your experience around.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Quick and easy sales process
Quick and easy sales process. Bike delivered very quickly. Would highly recommend.
November 25, 2021
Reply from Reid Cycles
Thanks Kris, happy riding!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I both 2 bikes online and when arrived…
I both 2 bikes online and when arrived one wasn’t the correct one.
Someone promise me the swap at the shop but I when there and wasn’t possible
Very bad customer service
November 25, 2021
Reply from Reid Cycles
Hi Alessandra,
I'm really sorry to hear about your experience with us.
I have just arranged for a team member to get in touch with you ASAP to resolve this situation.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I'm still waiting on a response in…
I'm still waiting on a response in relation to a bike I purchased for my son in August for his birthday. My son hasn't been able to ride his bike due to a piece missing from the front wheel of his bike. I have emailed and called and have since had no response.
November 24, 2021
Reply from Reid Cycles
Hi Mereana,
I'm so sorry to hear that you are still waiting for a part! I have just searched through our communications and I am unable to find an email from you - however, I have advised our customer service team to call you ASAP to get this sorted out.
Please let me know if there is anything else I can help with.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
I'm very pleased with my purchase…
I'm very pleased with my purchase (online) the only trouble I had was fitting the rear mudguard, it is quite flimsy and difficult to align so the tyre doesn't hit. The bike rides great, although I haven't had much time to ride for any great distance. I would recommend Reid Cycles to my family and friends without hesitation as I believe the quality for the price is excellent.
November 23, 2021
Reply from Reid Cycles
Hi Robert,
Thank you for sharing your feedback with us!
I'm glad to hear that you are loving your bike.
For the rear mudguard issue, we would love to assist you further - please give us a call on 03 9314 9199 and we can run you through the assembly of the mudguard.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Easy to use website
Easy to use website, amazing customer service - email and phone.
Everyone I spoke with was keen to help; they made my parts queries and order a breeze.
November 23, 2021
Reply from Reid Cycles
Thank you very much!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
New Bike Woo Hoo!
Bike ordered
Bike Received
Bike Assembled - slowly.
Bike Flat Tyre ? Brand New never ridden.
E-mail customer service, complain.
2 days later new inner tubes, issue fixed all good.
Instruction manuals for assembly could be a bit better quality and clearer.
November 23, 2021
Reply from Reid Cycles
Hi Phil,
Thank you for your feedback! This is really useful to us.
I'm really glad to hear that your issue was resolved quickly.
As for the instruction manuals, we do have assembly videos located here: https://www.reidcycles.com.au/pages/assembly.
I would also love to hear some more feedback on the quality of our manuals, please feel free to email me at support@reidcycles.com.au.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.