erfect Example of Optimized-Away Customer Service
Order 55974479 - November 22, 2024 to present
TIMELINE:
- Tire arrived with sidewall cut (documented by mounting service R1 SIA)
- Manufacturer sticker still attached (proving unused)
- 6+ weeks of email loops
- Same information requested 4+ times
- Name template failures ("[__name__]")
- Terrible auto-translator despite requests for English
- Phone number in signature doesn't work
- Zero human engagement
THEIR SYSTEM:
✗ Automated email responses
✗ Non-functional phone support
✗ Repeated information requests
✗ Ignores professional witness evidence
✗ Designed to exhaust customers into giving up
This isn't incompetence - it's systematic customer abandonment. They've calculated that a percentage of customers will give up, making poor service more profitable than good service.
Currently driving on 3 new + 1 old tire due to their defective product.
Would give 0 stars if possible.