Reilly The Titanium Bike Co. Reviews 184

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the impressive build and premium feel of their bikes. Many people also commend the outstanding customer service, noting the team's helpfulness, excellent communication, and personalized approach throughout the buying process. Reviewers frequently mention the staff's knowledge and passion, which contributes to a smooth and enjoyable experience. The service provided is often described as top-notch, with consumers appreciating the flexibility and support offered, even when issues arise.

What people talk about most

Product

People report positive experiences with product, often praising the quality and performance of the bikes.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's knowledge,... See more

Service

Consumers find service to be positive, highlighting the friendly, professional, and exceptional support... See more

Quality

Reviewers mention positive feedback about quality. Many customers describe the bikes as stunning,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the outstanding and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Reilly have been outstanding from the moment I initially contacted them right through design / custom anodising to after sales. Even gone above normal service and helped me source a 3d p... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my Reilly! The build quality is insane - pure titanium perfection. Every detail feels premium and the ride is smooth, powerful, and fast as hell. The whole buying experience was top-no... See more

Rated 5 out of 5 stars

Always great service from Reilly, buying a bike or bikes! from them makes ordering parts so much easier, one always knows your getting exactly the right part at a fair price delivered quickly and with... See more

Company replied

Rated 5 out of 5 stars

Ed and Chris were great, the chat over WhatsApp was very handy and we had interesting and informative conversation which helped me to make my mind up. They were very flexible! I now have my perfect bi... See more


Company details

  1. Bicycle Store

Written by the company

REILLY, THE TITANIUM BIKE CO. Designed by cyclists for cyclists. With a rich framebuilding heritage and over 25 years of experience crafting titanium frames, our best-selling gravel and road bikes deliver beauty, comfort and speed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Rated 5 out of 5 stars

Outstanding Service from a Quality Supplier

The service I received from my initial inquiry through to the purchase of my bike was professional, helpful and informative. Nothing was too much trouble and Phil was a font of knowledge and really helped with my spec. Packaging and delivery were also 1st class and to top it off I received a complimentary cleaning kit. My bike is amazing and oozes quality. I thoroughly recommend Reilly to all cyclists.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Spectre 105

Spectre 105. I am so glad I made that decision to buy a Reilly. It just feels lovely, so versatile. The more I ride it the more I love it. Their service and concern for my requirements was also exceptional.
If you are umming and arring about which Ti bike to go for I definitely recommend Reilly.

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Reilly Gradient

I waited a month before writing this review to get some experience on the bike. All I can say is this is an excellent bike that performs brilliantly and is comfortable to ride. The Reilly team were very professional throughout. I would have no hesitation in recommending this bike.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Noticed my Reilly seat lamp was missing a small section - haven’t touched the clamp in 11 months of regular riding. Sent Phil a WhatsApp message who informed it was covered under warranty and arranged for a replacement to be sent immediately. Another example of how Reilly look after their customers.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service and workmanship

The whole team were incredibly personable and helpful, any and all my questions were answered throughout the process. My custom anodised Gradient exceeded all my expectations. The anodised graphics I requested are exceptional. Kudos to the Reilly team!

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

Superb!!

Petra Wiltshire did a fantastic job convincing me Reilly was to be the name on my next bike, and she was so correct. It’s a superb bike for all weathers, I am extremely happy both with the gravel bike, and the service.

December 21, 2023
Rated 5 out of 5 stars

The whole Reilly experience is smooth

The whole Reilly experience is smooth, professional and customer orientated. I engaged with Reilly in order to facilitate the purchase of a Reilly Gradient for my wife and things couldn't have run smoother. She is now the happy owner and rider of a Reilly Gradient and I received a new POC helmet. We both now have Reilly Ti bikes of exceptional quality. What's not to like?

Gerry and Sarah Connolly

December 7, 2023

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