Reilly The Titanium Bike Co. Reviews 184

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the impressive build and premium feel of their bikes. Many people also commend the outstanding customer service, noting the team's helpfulness, excellent communication, and personalized approach throughout the buying process. Reviewers frequently mention the staff's knowledge and passion, which contributes to a smooth and enjoyable experience. The service provided is often described as top-notch, with consumers appreciating the flexibility and support offered, even when issues arise.

What people talk about most

Product

People report positive experiences with product, often praising the quality and performance of the bikes.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's knowledge,... See more

Service

Consumers find service to be positive, highlighting the friendly, professional, and exceptional support... See more

Quality

Reviewers mention positive feedback about quality. Many customers describe the bikes as stunning,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the outstanding and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Reilly have been outstanding from the moment I initially contacted them right through design / custom anodising to after sales. Even gone above normal service and helped me source a 3d p... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my Reilly! The build quality is insane - pure titanium perfection. Every detail feels premium and the ride is smooth, powerful, and fast as hell. The whole buying experience was top-no... See more

Rated 5 out of 5 stars

Always great service from Reilly, buying a bike or bikes! from them makes ordering parts so much easier, one always knows your getting exactly the right part at a fair price delivered quickly and with... See more

Company replied

Rated 5 out of 5 stars

Ed and Chris were great, the chat over WhatsApp was very handy and we had interesting and informative conversation which helped me to make my mind up. They were very flexible! I now have my perfect bi... See more


Company details

  1. Bicycle Store

Written by the company

REILLY, THE TITANIUM BIKE CO. Designed by cyclists for cyclists. With a rich framebuilding heritage and over 25 years of experience crafting titanium frames, our best-selling gravel and road bikes deliver beauty, comfort and speed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Rated 5 out of 5 stars

Amazing advice and service

Fantastic advice, service and delivery. Chris was amazing, he helped with so much advice in the choice of frame and build. The graphics we chose were complicated and he engaged with that and made it happen in super quick time. The bike was delivered for my daughter’s birthday and she is thrilled with it. It’s a dream bike!

December 15, 2023
Rated 5 out of 5 stars

TD640

Great to have a demo bike before making your decision & purchase.
All the staff were really knowledgeable & helpful. Frame arrived well packed & quickly.
Nice to buy & support a British company.
Well done guys, keep going.

December 7, 2023
Rated 5 out of 5 stars

I love my Reilly gravel bike!

I absolutely love my Reilly gravel bike. It is a piece of art as well as a fantastic bike to ride. The team were very helpful with the build and responded to my enquiries promptly. I would definitely recommend them.

December 7, 2023
Rated 5 out of 5 stars

Perfect Reilly Cycle Works 😀

Phil and Chris at Reilly Cycle Works were great to deal with during the bike ordering process. Because of this I was confident that the bike would be right for me when it arrived via Parcel Force. It was delivered yesterday and is perfect. Set up exactly as requested with some extra gifts in the box! Thank you guys. The bike is stunning and I’m very much looking forward to the inaugural ride. Happy Christmas to everyone at Reilly Cycle Works.

December 13, 2023
Rated 5 out of 5 stars

Great experience from 1st contact until delivery

Great experience and exchange with the sales team at Reilly. Especially Phil has been very supportive and helpful. Looking forward to ride the new 325 frame after the build up. From the first contact to the delivery of the frame the team has been great and offered very individual support. Thanks again!

December 6, 2023
Rated 5 out of 5 stars

Awesome service

Awesome service. They really went the mile to make sure I got my bike as quick as possible. There was a component out of stock at supplier but we worked together to find it in a shop and get the build done. Awesome support

December 7, 2023
Rated 5 out of 5 stars

The bike "I" wanted T325D

I deliberated extensively before deciding to purchase a new bike.

Ready-made bikes from various retailers didn't afford me the flexibility to tailor my choice to meet specific requirements.

My criteria included the need for a bike suitable for extended endurance, both on flat roads and during climbs.

I looked for a lightweight design that I could easily maintain on the road, yet robust enough to handle the challenges of my remote adventures.

Opting for Reilly Cycles enabled me to choose my component wish list and even incorporate options beyond their standard offerings.

December 1, 2023
Rated 5 out of 5 stars

AMAZING Ti bikes and 100% Customer Care

*****BEST Ti BIKES***** Incredible smooth ride, responsive and agile handling, a dream to ride on and off road. Reilly offers so many, not just the obvious, but the smallest of details you can customise to build your bike, so no one else has a bike exactly the same as yours! Reilly really does make sure you're happy with your purchase and their customer care is second to none. *****VERY HAPPY - AMAZING BIKES & SERVICE - THANK YOU REILLY*****

November 15, 2023
Rated 5 out of 5 stars

Reilly headset

Thanks to Phil for the advice over fitting my lovely new red Reilly headset - was a breeze! Was a bit of an emergency but arrived well in time to fit for my next ride. Cheers guys

November 10, 2023
Rated 4 out of 5 stars

The buying process was easy and Phil…

The buying process was easy and Phil was great to chat to about the options on the frameset.
The only thing that maybe worth considering in future when selling framesets is maybe some cable pullthroughs for cable placement etc.
Really pleased with the quality of the frame.

November 6, 2023
Rated 4 out of 5 stars

Gradient

Great bike and really good pre delivery service for advice/spec tweaking.
Nearly lost a disc on the first ride due to a retainer nut not being tightened properly so build process clearly not foolproof, but I am absolutely loving the bike so all forgiven!

October 30, 2023

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