Reilly The Titanium Bike Co. Reviews 184

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the impressive build and premium feel of their bikes. Many people also commend the outstanding customer service, noting the team's helpfulness, excellent communication, and personalized approach throughout the buying process. Reviewers frequently mention the staff's knowledge and passion, which contributes to a smooth and enjoyable experience. The service provided is often described as top-notch, with consumers appreciating the flexibility and support offered, even when issues arise.

What people talk about most

Product

People report positive experiences with product, often praising the quality and performance of the bikes.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's knowledge,... See more

Service

Consumers find service to be positive, highlighting the friendly, professional, and exceptional support... See more

Quality

Reviewers mention positive feedback about quality. Many customers describe the bikes as stunning,... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the outstanding and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Reilly have been outstanding from the moment I initially contacted them right through design / custom anodising to after sales. Even gone above normal service and helped me source a 3d p... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my Reilly! The build quality is insane - pure titanium perfection. Every detail feels premium and the ride is smooth, powerful, and fast as hell. The whole buying experience was top-no... See more

Rated 5 out of 5 stars

Always great service from Reilly, buying a bike or bikes! from them makes ordering parts so much easier, one always knows your getting exactly the right part at a fair price delivered quickly and with... See more

Company replied

Rated 5 out of 5 stars

Ed and Chris were great, the chat over WhatsApp was very handy and we had interesting and informative conversation which helped me to make my mind up. They were very flexible! I now have my perfect bi... See more


Company details

  1. Bicycle Store

Written by the company

REILLY, THE TITANIUM BIKE CO. Designed by cyclists for cyclists. With a rich framebuilding heritage and over 25 years of experience crafting titanium frames, our best-selling gravel and road bikes deliver beauty, comfort and speed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Rated 5 out of 5 stars

Reilly very good ;) oil be beck

Very quick to answer questions,and very helpful with advice .Lovely to deal with and the bike itself WOW,so comfortable.The little details stand out.Best bike I have ridden even when racing back in my day

September 14, 2023
Rated 5 out of 5 stars

Gradient experience

Staff were patient,listened to my specific needs and kept me updated during the ordering/build process .I have received a wonderful machine with a ride and build quality I have never experienced in over 50 years of cycling .Comfort and ease of use were my priorities,this bike has exceeded my expectations and I'm looking forward to many more years of cycling knowing I will never have to buy another bike ,highly recommended.

October 30, 2023
Rated 5 out of 5 stars

Comprehensive website with easy to…

Comprehensive website with easy to select options. I was then able to approach a local stockist the BIA Hub in Twyford where I discussed options with them. The bike was delivered and inspected within 2 weeks, and it is great.

October 17, 2023
Rated 5 out of 5 stars

Reilly Gradient

For the initial contact with Reilly, contact with Phil has been brilliant. Nothing was too much trouble and no question too daft, he was always willing to help, I was kept up to date with regular email communication.

October 26, 2023
Rated 5 out of 5 stars

Excellent

Excellent service and they emailed me to confirm it was the correct part for my bike. Perfect!

October 4, 2023
Rated 5 out of 5 stars

Reilly never cease to impress

Reilly never cease to impress with the work they do and the support the customers get through the life of the bike.
My 600SLD had a little bit of surface finish trouble but Neil and co leapt into action and have rebuilt her! The bike is 7 but looks like it just came out of Neil's carbon wonderland. Top work guys. As always.

September 27, 2023
Rated 5 out of 5 stars

Second reilly

Second frame I’ve bought quality is outstanding as always .
Phil is always so helpful and the service is second to none.

September 27, 2023
Rated 5 out of 5 stars

Fantastic service from my first…

Fantastic service from my first enquiry. Phil was able to arrange a small change I asked for without hesitation. As for product…in 36 years I have never seen such quality workmanship , or ridden such superb bike. Thank you!

August 20, 2023
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