The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
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See what reviewers are saying
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more
Company replied
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more
Company replied
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more
Company replied
Company details
Written by the company
Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.
Contact info
Hardturmstrasse 161, 8005, Zürich, Switzerland
- support@relai.app
- relai.app
You should know
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good and reliable app.
March 25, 2024
Unprompted review
Top crypto wallet
March 25, 2024
Unprompted review
Easy & safe way for buying bitcoin
Easy to install, understand and to handle transactions. I might be one of the safest ways to buy bitcoins on the market yet.
March 4, 2024
Unprompted review
Relai is very userfriendliy
Very userfriendly and easy to understand/use.
You can pay with it.
When you send money to your wallet it doesn’t take long until you receive it.
March 22, 2024
Unprompted review
I like the easy way to use the app
I like the easy way to use the app. Support is also very helpful. It takes some times for the response, so be patience with the support team. They always help!
March 20, 2024
Unprompted review
Great bitcoin only company
Great bitcoin only company. Never had issues buying every month for over a year. No funny business when we pump. Easy to use
March 14, 2024
Unprompted review
Very good app and people,tank you
March 12, 2024
Unprompted review
the functionality of the app is simple…
the functionality of the app is simple and secure, to recommend for everyone
easy and practical to understand
March 12, 2024
Unprompted review
It's really shocking and disgusting!
It's really shocking and disgusting!
Last year I started investing with Relai.
At the beginning, I didn't need to upload any documents. Also, I wasn't worried about documents as I have a Swiss residency C permit, which has been enough for me to open accounts before with UBS, DEGIRO, and Interactive Brokers.
But yesterday, when I tried to verify my identity with my passport to have more features, my account was suddenly blocked. They didn't even ask for my residency permit or any other proof.
The “support” team just told me that my nationality isn't supported and that they can block people without giving any reason.
So, even though I have been living in Switzerland for 7 years, and my Swiss permit was enough to open accounts with UBS and other companies, it didn't matter to Relai because of my Russian passport.
This is twice as weird after reading their claim that one does not need providing documents to start investing.
Honestly, ever since the war began, my passport has led to many tough moments. But usually, people are really kind and supportive about it.
This situation, though, makes me feel as if I’ve personally done something terribly wrong and have been punished and discriminated for that.
Simply disgusting!
March 12, 2024
Unprompted review
Reply from Relai
I want to sincerely apologize for the inconvenience and confusion caused by our current policy, which unfortunately does not accept Swiss permits for verification.
Please know that your feedback is incredibly valuable to us, and we are actively reviewing our verification procedures to ensure that they are fair and inclusive for all users. While we currently only accept EU passports and IDs for verification, we are constantly working to expand our capabilities and accommodate a wider range of documents.
We truly appreciate your understanding and patience as we strive to improve our services and provide a better experience for all our users.
Best Bitcoin only app so far!
March 12, 2024
Unprompted review
Non-KYC, External Wallet / Seedsigner Support
App works flawlessly on de-googled /e/os Android 9! Supports cold storage! 100Eur worth of BTC per month w/o any fees! Hodlfriendly! Non-KYC! Works with TOR! Use Seedsigner and transfer to external (brain) wallet!
#stackSats #stayHumble
March 11, 2024
Unprompted review
Easy and simple tool - great
This is a tool i ever had looked for. Easy to use and not too expensive.
Best choise for Beginners and professionels...
March 10, 2024
Unprompted review
Sparplan einfach erstellen
March 9, 2024
Unprompted review
The best app for BTC 🚀
The best app for BTC 🚀
Very easy to handle and short reaction times from the support team. Go for it 👍🏻
March 5, 2024
Unprompted review
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