relay.delivery Reviews 

Advise against using this service. Tracking system doesnt update like other similar services. Ordered an item 10 days ago which has now gone missing and tracking isn't being updated. Contacted customer services who sent out a generic email to say someone is looking into it and will be in touch in 3 days. 5 days have passed and just received the exact same generic email from them again today to say someone is looking into it and will be in touch in 3 days. This is a service that needs a lot of improvement before using.

AVOID AVOID AVOID!!
Have 4 parcels due by these chumps all sent nearly 3 weeks ago via various vinted sellers!! 3 bloody weeks and all still sat in transit! Customer service if you can call it that are well non existent I'd get more help from a dog turd! They say can take up to a MONTH .. a month for a parcel delivery absolutely shocking!
If you value your item then DO NOT use these clowns

I have unfortunately just read multiple bad reviews about Relay which gives me little hope that my Vinted parcel containing a £220 bag will ever be found.
The service looked promising with lots of updates . I arrived home from work to no parcel, when I looked at the photo evidence it appeared to have been dropped of at a disused property with an empty defibrillator outside ! I have tried multiple times to reach Relay with no response as yet

I would absolutely not recommend. Do not bother. They lose parcels ALL the time. They’ve lost two in the space of one week. That’s ridiculous!

The worst delivery company in the UK. On a 1st occasion they changed my collection point without asking me which alternative collection point I prefer, so they selected the one which is 40 mins away. On a 2nd occasion they delivered the parcel to a collection point despite me leaving safe storage instruction. The 3rd occasion was the same as the latter.

I come from Ukraine, and we next day delivery despite the country being at war and being larger than the UK. What a disgrace to Relay.

Wouldn't let me update delivery address even though it wasn't out for delivery yet. Said I could opt to have it sent back to ASOS. If you can redirect it back to ASOS, you should be able to redirect it to my new address. Other delivery companies let you choose alternative options like 'deliver to nearby post office, shop, pick-up location', etc.

Really awful service. Driver dumper my parcel in the open outside my front door despite me having an alternative safe space listed, parcel was subsequently stolen. When I raised this with Relay they said there was "nothing they could do and I'd have to raise it with the seller". Given my seller was an individual seller on Vinted who did nothing wrong I wasn't going to force them to pay for Relay's sh*tty service, so nothing has been done. Avoid for anything you don't want lost or carelessly chucked in front of your house.

I had a parcel delivered whilst I was in.The driver didn’t knock on my door or ring my door bell .As I was leaving to go out I saw my parcel in full view of passers by .on my front door step.the driver didn’t follow instructions to leave the parcel in a safe place .He didn’t know I was in ,he just dumped it assuming I was out .
This is not the first time this has happened

Frustrating is an understatement. I buzzed the delivery man into the building, but he never entered, and I saw him drive off. Confirmed via whatsapp my safe place which was not used and I never received the order.

Worst company I've ever dealt with. Parcel returned apparently, still not received any collection information after 3 days and dozens of emails to their so called help centre. Emails ignored, closed or same repeated computer generated nonsense that no help at all. Third parcel in one week for the buyer returned. DO NOT USE THIS COMPANY!!!

Dreadful service

Everyone knows how poor Evri are but guys these cowboys are on a completely different stratosphere of incompetence! Sent a parcel over 2 week ago now on vinted. Hasn't arrived. Can't seem to get any response from "customer service" absolutely categorically the single worst delivery firm going by a long long long way. Avoid at all costs!

Not even a 1star!! Decided the parcel was too big and now it’s disappeared! Criminal this company. Absolutely shocking they can get away with it ! Never again . Kids trying to make extra money selling there items on Vinted ! Absolutely fuming 😡

disgusting 1st parcel went to someone elses house, theni waited in all day friday as it said out for delivery 7.00am and 11.50am nothing then changed to 4pm and 8pm and then from 8.40plz to 10pm nothing and got message saying failed!!! im fuming as i have 3 seperate parcels coming withing next week plus that 1 and all by this crap company

Would give -1000 due to fact no contact no one get in contact delays with parcel loss of parcel this company shut down

Couldn’t be bothered to deliver to the correct house and proceeded to open our neighbours cupboard door. What a joke. If it wasn’t for our kind neighbour we would have lost the item

Bought a few things on vinted lately just got refunded on 1 after waiting a month as parcel was lost, now 2 more delayed, tracking not updating and is looking like those wont turn up now, have to wait nearly a month to get refunded if they dont turn up and obviously dont want to order the same thing as unsure if ill end up with two, wont be selecting relay when ordering as seem to be loosing more than they deliver, worst delivery company ever.

Would put 0 stars if possible. Every time I have purchased from relay they have not only delayed my order by weeks and weeks, but only informed me of the delays after my delivery window. If you’re going to market your business as following a delivery time period shorter than the rest just to bring customers in, you need to follow up on your word. Absolute joke of a company with zero accountability and ability to access support.

I tried to give this 0 stars but couldn’t. This is the very worst delivery service ever. Used them a few times with Vinted and each and every time the item never ever arrived at the destination!!!! No alert, just turned around. Soooo frustrating and you can never get hold of it. Back to inpost I go. Never ever again.

Absolute joke, no consequences for drivers stealing parcels from customers.