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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's refund process, reporting issues with receiving full refunds or the amounts received. Customers also found the return policy to be problematic, with some noting high shipping costs for returns to China, making the return process difficult. Additionally, several consumers experienced issues with their orders, including missing items or significant delays. Some people were dissatisfied with the product quality, describing items as poorly made, uncomfortable, or not matching the website's description. Conversely, a small portion of people were satisfied with certain products, particularly shoulder devices, finding them effective for pain relief and well-made.

What people talk about most

Product

Clients share ambiguous opinions on product quality and effectiveness. Many reviewers express dissatisfaction... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express disappointment with the quality of... See more

Order

People report ambiguous experiences with their orders. While some customers received their orders on time and... See more

Refund

Users describe negative interactions with refund. Many customers report not receiving refunds even after... See more

Return policy

Customers had negative experiences with the return policy. Many reviewers report significant difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took three weeks to arrive. It does relieve morning stiffness and pain. Not a cure but definitely helps.

Rated 4 out of 5 stars

It relieves the soreness in my shoulders. I don't really have the problem I thought I'd have, but when there is pain the shoulder device provides relief.

Rated 4 out of 5 stars

I bought the shoulder brace with heat and stimulation with a great deal of hesitation. I have been pleasantly surprised. The product works as advertised, which is not always the what happens with this... See more

Company replied


Company details

  1. Massage Therapist

Written by the company

Dedication to Wellness!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Very pleased!

Overall, I'm pleased with the product. The only knock is that I wish the massagers were a little stronger. I would actually rate a 4.5 but since I can only do whole numbers, I'll go with a 4. Very easy to use but be aware it does ship from China so expect a little longer shipment lag time.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

I am always skeptical about devices…

I am always skeptical about devices that claim to get rid of pain etc. In this case the price was worth the risk. I have a worn Rotator cuff, supraspinitus tendon. After using it faithfully 20 minutes a day on my shoulder, the pain has noticeably lessened and my mobility has increased. Better results than 6 weeks of PT. Canceled any surgery for now. Will re evaluate in six months. Definitely recommend

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

I bought this for a friend of mine

I bought this for a friend of mine in Australia as I knew she could not get any help with her shoulder stiffness and what the doctor called a frozen shoulder. The Doctors didnt help with anything so thought this peace of equipment might held her. It only arrived about a week ago and she started to use it immediately. She reported that it is helping her already. So let's hope it keeps improving. 🙏

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

I bought this thinking there is no way…

I bought this thinking there is no way it will fix my shoulder. But after wearing it for 5 hours the first day. I woke up the next morning in amazement. At how much better my shoulder felt after just 5 hours of use. I have a torn rotator cuff that I had surgery on. Then I tore it again right at the end of my healing process. I didn't have it repaired again. After 5 years the pain was getting pretty severe. The doctors said I need shoulder replacement. But that it might or might not make the pain better. So I decided to give this a try. I am so glad I did even though I was very sceptical. I since have told my brother in-law who also has a very old rotator cuff tear with a lot of pain. He just ordered his so I am interested to see how it works for him.

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Took over 3 weeks to arrive

Took over 3 weeks to arrive. It hasn’t helped at all. Wanted to return for refund but it has to be returned to china and the shipping costs more than the product itself.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product. It has done wonders for my shoulder pain. While it does not fix my torn rotator cuff, it has drastically reduced my pain and has increased my mobility. Great device Five stars

September 9, 2024
Unprompted review
Rated 4 out of 5 stars

I was surprised the charge isn’t very…

I was surprised the charge isn’t very long. I thought the heat was going to be hotter.
But otherwise I’m using it everyday on both shoulders. Had surgery on the left 9 weeks ago. I do ice too.
I thought the delivery was slow. I thought maybe it wasn’t coming, but it came. All is well.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

I’m a swimmer

I’m a swimmer, and shoulder pain was starting to affect my performance. This device has helped me get back to my regular training routine without pain.

August 22, 2024
Rated 1 out of 5 stars

Ordered 3 weeks ago and still haven’t…

Ordered 3 weeks ago and still haven’t received it. The website said it would be easy to return, if it didn’t work. How is it easy, if all you can find is an email address??? Then after you order, it says it’s coming from China!!

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased the shoulder product from…

I purchased the shoulder product from Reliefly Lab and I never received it. They took no action on helping me with tracking the item.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY

August 21, 2024
Unprompted review
Relieflylab logo

Reply from Relieflylab

Dear Mike,

Thank you for reaching out. After carefully reviewing the information you provided privately, we regret to inform you that we couldn't locate your details in our customer database. This leads us to believe that your purchase may have been made from another seller offering a product similar to ours, but likely of inferior quality.

We are here to assist you with any further questions or concerns. If you have more details or information to share, we would be happy to help in any way we can.

Best regards,

Sarah

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