Reman Transmission Reviews 

435
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being helpful, knowledgeable, and patient, making the purchasing process straightforward and pleasant. Many reviewers highlight the excellent customer service, noting the team's efficiency and willingness to answer all questions throughout the process. The ordering process is often described as easy and quick, with people appreciating the clear guidance and confirmation of correct parts. However, some customers also noted significant issues with product quality, reporting receiving defective transmissions that failed shortly after installation. These experiences sometimes led to additional costs for installation and frustration with customer care, which some found unresponsive or unhelpful when problems arose. Additionally, a few people mentioned problems with order tracking or delayed delivery of replacement parts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising employees for their professionalism,... See more

Product

Customers consistently note ambiguous experiences with product, with many reporting receiving faulty or... See more

Customer service

People report positive experiences with customer service, highlighting knowledgeable and helpful teams that... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing extreme dissatisfaction, citing... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman I spoke with had great knowledge about the product, pricing, core charge, core return policies, was able to help me get the right transmission, made it easy to set up the shipping de... See more

Rated 5 out of 5 stars

easy ordering, took less than 5 minutes on the phone with Jay. i bought a trans for my personal daily driver about 10 months ago, and it has worked flawlessly since install ! i repair motor vehicl... See more

Rated 5 out of 5 stars

My experience was not great. I ordered a transmission on Line and didn’t receive a tracking number for my purchase. I wasn’t sure my order went through however, my credit card was charged for the purc... See more

Rated 5 out of 5 stars

NEEDED TO REPLACE MY TRANSMISSION ON A 2018 CHEVROLET SILVERADO 1500 TOWN AND COUNTRY VERSION. THIS IS DUE TO THE JUNK TRANSMISSION THAT CHEVROLET PUT IN THE TRUCK NEW. THE SERVICE I RECEIVED FROM "R... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Looking for quality and reliable used engine & transmission! Car Part Planet offers used engine, used transmission, remanufactured engines and chevy engines in USA. Find your Engines today!


Contact info

4.2

Great

TrustScore 4 out of 5

435 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(435)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

They helped us from the very start with…

They helped us from the very start with purchasing a transmission for my Jeep. The product was delivered on time!! The instructions for sending back the core were spot on... Highly recommend Reman Transmission.

May 12, 2025
Rated 2 out of 5 stars

Reman trans kinda iffy

Reman trans that we ordered beginning of the week came in this evening, packaging not proper and the torque converter fell apart from the trans and dumped a bunch of fluid throughout the case as well as on everything inside. I noticed a rust spot on the trans case kinda iffy but assuming they sprayed the trans over. In a area of the case where we fluid is we noticed specs of shiny substance can’t tell if it’s metal or paint but it’s also on the edge of the torque converter so kind of hard what to think. Came with 10 quarts of fluid but since everything spilled out will definitely need more. The shipping guy was very upset when delivering but he mention they normally move around in the truck as it’s not strapped down or secured to anything. I did contact the company as they mentioned and was told I would have to call back Tuesday because their leaving office for holiday and it’s not much can do until Tuesday and customer service would reach out but now just here stuck with a 50/50 trans that we can’t trust. Looks more like a used trans then a reman doesn’t have that feeling of newish. Will update more once I hear back from them…2 stars currently as it did only take 3 days to arrive.

May 22, 2025
Unprompted review
Reman Transmission logo

Reply from Reman Transmission

We apologize for the inconvenience as it did not leave us in this condition and appears to have occurred during shipment. The order was delivered within 3 days of ordering and a replacement unit should be shipped out no later than Wednesday of next week. We received the pictures at the end of business day on Friday and due to the holiday there are no shipments until Tuesday.

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