Remarkable Sweet Shop Reviews 

349
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of unique and delicious products, particularly highlighting the fudge and other treats. The staff are frequently described as friendly, helpful, and enthusiastic, contributing to a pleasant shopping experience. Many people also appreciate the excellent service, thoughtful packaging, and smooth ordering process, with goods arriving as expected. However, some customers found certain products to be too sweet or even inedible, and a few noted issues with packaging causing candy to spill. Additionally, a small number of people expressed dissatisfaction with the staff.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the delicious taste and wide variety... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as phenomenal and excellent.... See more

Quality

Customers had positive experiences with quality, particularly praising the incredible and delicious handmade... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lynette and Yurina at the airport location were amazing and super helpful and kind, loved their energy and enthusiasm. The sweet store had an amazing range of products and delicious fudge. Highly reco... See more

Company replied

Rated 5 out of 5 stars

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing expe... See more

Company replied

Rated 5 out of 5 stars

I bought a selection of individual fudge flavours. All were delicious. I have also purchased two selection boxes for friends for Christmas. A great product.

Company replied

Rated 5 out of 5 stars

Speedy acknowledgement of order and details of processing of order. Extra speedy of despatch of order and again explanation of courier pick up and nec minute my goods had arrived. Fastest delivery... See more


Company details

  1. Candy Store

Written by the company

A retail confectionery experience with destination traditional sweet shops, online shopping and wholesale division, presenting an extensive international product range and a vast array of scrumptious homemade fudge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(349)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Great fast service and an extra treat…

Great fast service and an extra treat given 🥰

September 25, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you so much for your lovely words! It looks like the star rating might’ve had a little mix-up, but we’re so glad that you enjoyed the fast service and extra treat! 🍬💛

Rated 5 out of 5 stars

Excellent communication, excellent packaging + a pleasure to trade with.

They were a pleasure to buy from. Excellent communication, excellent packaging and a pleasure to buy from from placing order to receiving goods.

September 18, 2025
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Reply from Remarkable Sweet Shop

Thank you for your sweet review!! We are so happy to hear you had such a fabulous experience! We look forward to making your sweet dreams a reality in your next order with us!

Rated 4 out of 5 stars

Website offered free trial fudge but…

Website offered free trial fudge but then gave no ability to enter a code and claim the fudge to try. Nonetheless I went ahead and ordered!
Aniseed balls were fab and raspberry fudge was also excellent.

September 23, 2025
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Reply from Remarkable Sweet Shop

Thank you for your review! We have a little note that pops up when you first go into our website mentioning to pop your fudge sample choice in the comments section at checkout — sorry if that wasn’t clear this time!

We’re so glad you went ahead and ordered anyway, and thrilled to hear you loved the aniseed balls and raspberry fudge. Hope to serve you another sweet order again soon! 😊🍬

Rated 5 out of 5 stars

Fast service

Fast service, well presented and I could track the process all the way.

October 1, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review!! We're so happy that you had a good online experience with us

Rated 5 out of 5 stars

Fast delivery

Fast delivery ( and my dad loved the fudge!)

September 6, 2025
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Reply from Remarkable Sweet Shop

Thank you for your sweet 5 star review!

Rated 5 out of 5 stars

Fantastic

Got my order quickly and efficiently without issue, great value will definitely be back

September 11, 2025
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Reply from Remarkable Sweet Shop

Thank you for your sweet review! We look forward to delivering to you again soon :-)

Rated 5 out of 5 stars

Needs to be tried

Quick delivery, properly packaged and really good product.

September 13, 2025
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Reply from Remarkable Sweet Shop

Thank you for your sweet 5 star review! We are so happy that you have had a good experience!

Rated 3 out of 5 stars

Packaging issue

I bought a few things to take overseas for friends but two out of four bags had rips in them so the candy had gotten everywhere once it arrived. A bit disappointing but the candy itself is good

September 1, 2025
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Reply from Remarkable Sweet Shop

Hi Sam, more than happy to replace these if you'd like to drop us a line. Our sincere apologies for the burst bags!

Rated 5 out of 5 stars

Thoughtful packaging

Thoughtful packaging, the little box.
The enclosed lollipops were a nice and appreciated touch

September 1, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We appreciate you noticed the little touches :-)

Rated 5 out of 5 stars

So nice to have some old favourite…

So nice to have some old favourite treats, arrived quickly and in good condition.

September 8, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review!! We are so happy that you found some old favourites to make your day extra special and bring in those good memories!

Rated 5 out of 5 stars

Lollies for Father’s Day

Awesome service once again

September 6, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review!! i am glad that your Father's Day gift got to you in good time!!

Rated 1 out of 5 stars

Don't recommend

I tried a gift box of many varieties. Found almost all to be too sweet for my taste. A few I found inedible. Would not recommend or purchase again.

August 15, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thanks for the feedback. As a sweet shop, our treats are definitely on the indulgent side — it’s what we’re known for! That said, we know taste is personal and we do have a wide range of flavours! We’d be happy to recommend something to you next time!

Rated 5 out of 5 stars

They are a lollie i get every time we…

They are a lollie i get every time we go to the south Island in NZ. I can no longer travel. So to be able to get them by post is outstanding.

September 11, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

thank you for your sweet 5 star review!! We are so happy that you get to enjoy sweets delivered to your door :-)

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