Remarkable Sweet Shop Reviews 

348
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of unique and delicious products, particularly highlighting the fudge and other treats. The staff are frequently described as friendly, helpful, and enthusiastic, contributing to a pleasant shopping experience. Many people also appreciate the excellent service, thoughtful packaging, and smooth ordering process, with goods arriving as expected. However, some customers found certain products to be too sweet or even inedible, and a few noted issues with packaging causing candy to spill. Additionally, a small number of people expressed dissatisfaction with the staff.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the delicious taste and wide variety... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, describing it as phenomenal and excellent.... See more

Quality

Customers had positive experiences with quality, particularly praising the incredible and delicious handmade... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lynette and Yurina at the airport location were amazing and super helpful and kind, loved their energy and enthusiasm. The sweet store had an amazing range of products and delicious fudge. Highly reco... See more

Company replied

Rated 5 out of 5 stars

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing expe... See more

Company replied

Rated 5 out of 5 stars

I bought a selection of individual fudge flavours. All were delicious. I have also purchased two selection boxes for friends for Christmas. A great product.

Company replied

Rated 5 out of 5 stars

Speedy acknowledgement of order and details of processing of order. Extra speedy of despatch of order and again explanation of courier pick up and nec minute my goods had arrived. Fastest delivery... See more


Company details

  1. Candy Store

Written by the company

A retail confectionery experience with destination traditional sweet shops, online shopping and wholesale division, presenting an extensive international product range and a vast array of scrumptious homemade fudge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

348 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(348)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful little candy shop in Queenstown

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing experience. I currently live in nelson nz and it was my first time to Queenstown and it had a great felling.

August 4, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you so much for your sweet review! We’re absolutely thrilled to hear that your visit to our shop was such a memorable part of your first trip to Queenstown! It means the world to us that you found our range of goodies so unique and special — we love curating a little world of sweet surprises! We hope the magic of your visit stays with you all the way back in Nelson, and we’d love to welcome you back anytime you’re in town again

Rated 5 out of 5 stars

The sweetest shop

The best sweet shop I’ve been to in NZ! The owners are the sweetest people! Super kind and helpful.

July 29, 2025
Unprompted review
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Reply from Remarkable Sweet Shop

Thank you for your sweetalicious review! We love of oompa loompas and Boss Lady too :-)

Rated 5 out of 5 stars

Top notch service.

The staff in this store were only too pleased to make our experience fun and informative. The service was excellent!

July 21, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your lovely review! So happy that you had amazing service! We do hope to see you again soon :-)

Rated 5 out of 5 stars

Both the Staff(2 ladies) working this…

Both the Staff(2 ladies) working this afternoon have a very good customer service….those smiles and very helpful in packing the sweets.

July 14, 2025
Unprompted review
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Reply from Remarkable Sweet Shop

Thank you for your sweet review! we are so happy that you had an enjoyable experience.

Rated 5 out of 5 stars

They are super positive

They are super positive, kind and helpful. Have so many sweets to choose from it’s hard not to get a lot they also have a nice variety

July 9, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet positive review! We hope to see you again soon!

Rated 5 out of 5 stars

Lovely shop person

Lovely shop person. So helpful and great friendly person. Thanks Lynette

July 8, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your review and kind words! Lynette is a great bubbly staff member! We will be sure to let her know! Hope to see you again soon!

Rated 5 out of 5 stars

Very friendly staff that let us sample…

Very friendly staff that let us sample many fudge flavours

July 8, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We're so happy that you enjoyed sampling our fudge - our team loves helping you find your favourites! see you again on your next adventure!

Rated 5 out of 5 stars

Best fudge and serving

Amazing service and such great fudge. We will be back.

July 8, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet review! We look forward to seeing you again soon!

Rated 5 out of 5 stars

Lynette at the airport had a welcoming…

Lynette at the airport had a welcoming and bubbly presence who fed me loads of fudge that was SO GOOODDD I caved and bought 4 squares… you have to try

July 7, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your sweet words! We're so happy that you enjoyed our fabulous fudge! We hope to see you again soon!

Rated 5 out of 5 stars

Fantastic variety & happy staff!

Fantastic variety but mostly impressed with the friendly and helpful service! The lovely sales lady was chirpy and passionate about sweets at the Queenstown domestic airport store.

July 7, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your lovely words! we're so glad that you felt welcome in our cosy wee airport store! We hope to see you again soon!

Rated 5 out of 5 stars

World's cheeriest shopkeeper

World's cheeriest shopkeeper! She gave us lots of fudge samples and we ended up buying more than we intended to :)

July 5, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you so much for the kind words! Out team loves helping customers discover new favourites! Hope that you are enjoying your sweet picks!

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service. Recommend things to try based on what I was buying. Airport store Qtown.

July 5, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thanks so much for the kind words! we're thrilled that you had a great experience with us!

Rated 5 out of 5 stars

Lynette was welcoming

Lynette was welcoming, friendly and made my experience really enjoyable!

July 5, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

So lovely to hear that you enjoyed your experience at one of our stores! Thank you for letting us know

Rated 5 out of 5 stars

Lynette was incredible

Lynette was incredible, her helpful manner and store knowledge is fantastic. Best personality I have stuck here in Queenstown.
Will definitely come back and thank you.

July 5, 2025
Unprompted review
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Thank you for your lovely review! We look forward to seeing you again soon!

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