Remarkable Sweet Shop Reviews 

349
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing range of unique products, especially the delicious and high-quality fudge, which many consider the best. People appreciate the excellent service and the staff's friendly, helpful, and enthusiastic attitude, making their visits enjoyable and informative. Consumers also highlight the thoughtful packaging and the ease of ordering, with goods arriving exactly as expected. However, no widespread or recurring negative feedback was found regarding the company's products, staff, or service across multiple reviews.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as delicious and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, helpfulness, and friendly... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the phenomenal and... See more

Quality

Customers consistently note positive experiences with quality, especially praising the incredible and... See more

Order

People report positive experiences with order, highlighting the ease of ordering and prompt dispatch.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lynette and Yurina at the airport location were amazing and super helpful and kind, loved their energy and enthusiasm. The sweet store had an amazing range of products and delicious fudge. Highly reco... See more

Company replied

Rated 5 out of 5 stars

A beautiful little shop and it was filled with amazing items that I had never seen before and they had an amazing variety of brands and products that were really unique and it was a life changing expe... See more

Company replied

Rated 5 out of 5 stars

I bought a selection of individual fudge flavours. All were delicious. I have also purchased two selection boxes for friends for Christmas. A great product.

Company replied

Rated 5 out of 5 stars

Speedy acknowledgement of order and details of processing of order. Extra speedy of despatch of order and again explanation of courier pick up and nec minute my goods had arrived. Fastest delivery... See more


Company details

  1. Candy Store

Written by the company

A retail confectionery experience with destination traditional sweet shops, online shopping and wholesale division, presenting an extensive international product range and a vast array of scrumptious homemade fudge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

349 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(349)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service …

Fantastic extra effort to include valentine message on decorative paper! Product arrived quickly and in excellent condition, with a couple of sample sweets extra!

January 24, 2025
Rated 1 out of 5 stars

I got the wrong order

I got the wrong order, I didn’t get my wax candies and I was sent some kind of bubble gum.

January 3, 2025
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Hi Shontae, very sorry to hear this. Did you contact our team to rectify the problem? We are obviously happy to send out the correct order at no extra charge 😀

Rated 3 out of 5 stars

I’ve got the wrong lollies I order…

I’ve got the wrong lollies I order super mix haribo and got starmix haribo although the delivery was very fast.

December 26, 2024
Remarkable Sweet Shop logo

Reply from Remarkable Sweet Shop

Hi there, thank you for your review. If you can kindly email admin@rss.co.nz - so we can help you further that would be great.

Rated 5 out of 5 stars

You managed to send the chocolates in…

You managed to send the chocolates in time for Xmas and I was informed throughout on their delivery which was amazing, I also couldn't get them from anywhere else in New Zealand so that was so great. My wife was super excited on Xmas Day as they are her favorite.

December 19, 2024
Rated 5 out of 5 stars

Good quality, but no unmarked packaging for december

Good packaging and the sweets were in great condition. The only thing I would say is maybe it would be good to offer unmarked packaging during December for people getting them as Christmas presents. My partner saw the packaging and it kind of ruined the surprise. It’s not a big deal but it might be a nice idea.

December 19, 2024
Rated 5 out of 5 stars

Highly recommend for yourself or for a gift

Ordered from Australia as a gift for friends within NZ. The team at Remarkable Sweet Shop wrote a little note on the packing slip and made sure no prices were present as I left a note that it was a gift. The recipient loved them! Great customer service, speedy processing, tasty treats! Highly recommend.

December 1, 2024
Rated 5 out of 5 stars

Highly recommend!

Thank you to a fantastic store who went over and above with my internet order. Very friendly customer service too. I would highly recommend!

December 19, 2024
Rated 4 out of 5 stars

Great gift

I purchased a selection of dark chocolate items for a gift, it was received by Christmas and was very much enjoyed

December 21, 2024

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