Very polite, understanding and gave me good help. Due to diffucult economic situation I could not pay re:member the credit I had used when i Was laid off work and didnt get ANy salaries and am late wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I... See more
Company replied
Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that. But now when it is solved i experienced a good and calm conversation with a friendl... See more
Company replied
Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊... See more
Company replied
Company details
Written by the company
re:member erbjuder både kreditkort och privatlån. re:member handlar om dig och dina behov. Det handlar om att du ska ha tillgång till innovativa betalnings- och finansieringslösningar som ger dig valfrihet och kontroll, men som samtidigt gör vardagen enklare. Sedan starten har vi erbjudit moderna betalningslösningar för ett aktivt liv. Och det kommer vi fortsätta med. Du bestämmer själv vilken lösning som passar dig bäst, hur du vill betala och vad som är viktigt för dig.
Contact info
Klarabergsgatan 60, 111 21, Stockholm, Sweden
- 0771-15 00 15
- remember.se
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service! Contacted me directly when a suspicious transaction took place!
April 9, 2024
Unprompted review
Reply from re:member Sverige
Hello Linus!
Thank you for the five stars. We are happy that you are satisfied with the work our card security department does. We wish you a continued pleasant week!
Kind regards,
Tais re:member
This is one of the best Bank in Sweden…
This is one of the best Bank in Sweden , They know things are hard for some people and they try their best to help in so many ways . Their Customers service is perfect , Thank you
April 5, 2024
Unprompted review
Reply from re:member Sverige
Hello eddie!!
Thank you for five stars. It makes us very happy that you are satisfied with our customer support!
Kind regards,
Tais re:member
Reply from re:member Sverige
Hello Dafi!
It makes us very happy that you are happy with the service we provided. Have a nice weekend!
Kind regards,
Tais re:member
Good with call back function instead of waiting on line
Good with choice for call back when long waiting line.
Short answers once I got in contact.
March 27, 2024
Unprompted review
Reply from re:member Sverige
Hello Lars!!
It makes us happy that you are satisfied with the service we provided. We wish you a nice rest of your week!
Kind regards,
Tais re:member
Glad med remember.
Super bra bemötande av personal.
Kunniga personal som kommer med bra förslag gällande banken gentemot sina kunder.
March 25, 2024
Unprompted review
Reply from re:member Sverige
Hej Marco!
Det gläder oss att du trivs att vara kund hos oss. Vi önskar dig en fortsatt trevlig vecka!
Hälsningar,
Tais re:member
Good customers service
Good customers service in swedish, short waiting time at 12 am.
March 11, 2024
Unprompted review
Reply from re:member Sverige
Hello Joel!
Thank you for taking the time to leave us this review. We wish you a continued pleasant week!
Kind regards,
Tais re:member
Very professionalism help
Very professionalism help. A good custumet service
March 11, 2024
Unprompted review
Reply from re:member Sverige
Hello Hubbe!
It makes us happy that you are satisfied with the help we provided. We wish you a nice day!
Kind regards,
Tais re:member
Honestly i am very new with the usage…
Honestly i am very new with the usage of Credit card and therefore needed lots of information. I got an excellent explanation and understanding of the usuage and even the date of when the card intresse rate will start. Thanks to one of your customer support- TAIS in Stockholm. Am extremely happy with her deep knowledge of the Credit card.
March 8, 2024
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for taking the time to leave us this kind review. Do not hesitate to contact us again if ever needed!
Kind regards,
Tais re:member
Company is Helping customer like me
Company is Helping customer like me
They solve my problem and l am happy.
February 22, 2024
Unprompted review
Reply from re:member Sverige
Hello!
Thank you for sharing your experience with us. We are always happy to help and hope that you will contact us again when needed.
Have a nice day!
Kind Regards,
Bianca re:member
Immediate resction to transaction which…
Immediate resction to transaction which seems to be a fraud. Thank you.
February 19, 2024
Unprompted review
Reply from re:member Sverige
Hello Madeleine!
Thank you for taking the time to leave us this review. We wish you a nice day!
Kind regards,
Tais re:member
Reply from re:member Sverige
Hello Anne!
It makes us happy that you are satisfied with the service we provided. We wish you a continued nice week!
Kind regards,
Tais re:member
Your service "call me back" is great
Your service "call me back" is great, No need to sit in an telephone que.
February 6, 2024
Unprompted review
Reply from re:member Sverige
Hello Thomas!
It makes us happy that you are pleased with this feature.
Have a nice day!
Kind Regards,
Bianca re:member
Great customer service with friendly…
Great customer service with friendly conversation
February 6, 2024
Unprompted review
Reply from re:member Sverige
Hello Liz!
Thank you for your review. We are always happy to help and hope that you will contact us again in future inquiries.
Have a nice day!
Kind Regards,
Bianca re:member
Always very nice and professionella
January 29, 2024
Unprompted review
Reply from re:member Sverige
Hello Marie!
Thank you for your review, we are always happy to help and hope that you contact us again when needed.
We wish you a nice day!
Kind Regards,
Bianca re:member
Pleasant and calm treatment
initially pleasant and calm treatment
Good overview of my possibilities and therefore very accommodating and helpful
Hanna managed to tell in less than 2 minutes impotent things.
Friendly and calm until the end . Made me feel like a good customer. Important skills.
Thanks
January 24, 2024
Unprompted review
Reply from re:member Sverige
Hello Malin!
Thank you very much for your review. It makes us happy to hear that you received the help you needed and had a good experience with us. You are always welcome to contact us again in future inquiries.
Have a nice day!
Kind Regards,
Bianca re:member
I was blown away with the customer support.
I was blown away with the customer support. I have never had a better experience with a customer support. She helped me with a problem by informing me of things I didn’t even knew I had in my contract. It helped me alot forward.
January 15, 2024
Unprompted review
Reply from re:member Sverige
Hello!
Thank you very much for your kind review. We are always happy to help and we hope that you will contact us again if you have any further questions.
We wish you a nice day!
Kind Regards,
Bianca re:member
Great service
January 8, 2024
Unprompted review
Reply from re:member Sverige
Hello Marcus!
Thank you for the review, we hope that you contact us again if you have any further questions.
Kind Regards,
Bianca re:member
We made a good plan
January 8, 2024
Unprompted review
Reply from re:member Sverige
Hello Mats!
Thank you for your review. Good to hear that you have received the help you needed and are pleased with the plan.
Kind Regards,
Bianca re:member
I give you 5 stars
January 4, 2024
Unprompted review
Reply from re:member Sverige
Hello Gert!
Thank you for your review and all the stars. We hope that you will contact us again in the future.
Kind Regards,
Bianca re:member
Fantastic people.
The representatives are always kind, polite, and very well knowledged.
They listen to you, they understand that life can take turns that aren't always fun, and they work WITH you to make these situations as comfortable as they can be.
I have nothing but love for these guys.
December 29, 2023
Unprompted review
Reply from re:member Sverige
Hi Marcus!
Thank you so much for taking the time to leave us this kind review. Do not hesitate to contact us again if ever needed. We wish you a continued pleasant week!
Kind regards,
Tais re:member
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