Remento Reviews 

1,719
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how exceptionally easy it is to record personal stories and create priceless memory books to share with their families across multiple generations. People frequently mention that the digital platform is remarkably intuitive, and the automated transcription features successfully save hundreds of hours of manual writing. Some reviewers were not happy with customer service, specifically mentioning that email response times were very slow and support felt unhelpful. A few other people also experienced frustrating technical issues when trying to access their personal accounts or manage photos without getting proper assistance.

What people talk about most

User experience

Consumers find user experience to be very positive, highlighting that the platform is exceptionally... See more

Product

Reviewers mention positive feedback about product, highlighting how easy it is to capture and preserve family... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that the support team is... See more

Service

Customers had positive experiences with service, describing it as invaluable and expressing love that it... See more

Application

Users describe positive interactions with the app, finding it to be a rewarding and exciting way to preserve... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was gifted with Remento for Mother's Day. It is a great way to share stories about my life. It is so easy to record audio stories. I've never tried the video option yet as I'm not fond of recording... See more

Company replied

Rated 5 out of 5 stars

It has been endlessly enjoyable to create prompts for my 95 year old mother to answer. We have connected through story telling which provides so much joy for us both. AND, the fact that at her age s... See more

Company replied

Rated 5 out of 5 stars

Memento is a wonderful keepsake for your family! It is fairly user-friendly and so amazing how it takes simple recordings and transfers it to fun, entertaining stories with a creative titles in a matt... See more

Company replied

Rated 5 out of 5 stars

my daughter js wanting family history yo pass on to our grandchikdren and beyond i receive a note with a question to snswer k ce all requests are completed she will recieve a book with perfect gra... See more

Company replied


Company details

  1. Software Company

Written by the company

Remento makes it easier than ever to better understand and more deeply appreciate your family story. Whether it's reflections on monumental moments or the joys of everyday life, Remento helps break down barriers across generations, breed connection through curiosity, and remind us that understanding our own story starts by listening to the stories of others.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,719)

1,217 reviews in the last 12 months

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Rated 5 out of 5 stars

Life Story- This was a wonderful gift that I…

This was a wonderful gift that I received from my daughter! I am still in the midst of finishing my story to be left behind through many generations! It’s a great way to share my life experiences and leave behind my memories, experiences, beliefs and insights! It’s a fabulous gift for your loved ones 🥰. Highly recommend this awesome product!

June 5, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt like such a meaningful gift from your daughter, and that it’s helping you preserve your memories, beliefs, experiences, and insights for generations to come.

Wishing you continued joy as your story comes together,
Charlie

Rated 5 out of 5 stars

There isn’t a better way to preserve…

There isn’t a better way to preserve memories than Remento. The “answer questions at your own pace at your own time” format is perfect. It doesn’t require the storyteller to get worn out writing or typing. I learned a lot about my Fad through this amazing service. Bravo to Remento!

June 5, 2025
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento’s at-your-own-pace format has felt like such a good fit, and that it made storytelling easier without the burden of writing or typing.

Most of all, I love hearing that you learned new things about your dad through the experience. Wishing your family many more memories to discover and preserve,
Charlie

Rated 5 out of 5 stars

A priceless gift for Fathers Day and all loved ones💜💚🩵🧡🩷❤️

This is the most rewarding and exciting app I’ve seen in a long time. My daughter gifted this to me to be able to leave stories about myself for her ,her sibling and my grandchildren. I’ve been using it for about a year now and being able to talk about growing up,having my own children, getting my own first job,talking about all my different experiences that I’ve had over the years that we never really had time to talk about is great. I love the idea that you can share it as a video also so that the future generations can maybe see me and helping them remembe things that I had to say. Thank you so much for this amazing program. I would tell everybody that they should give it to everybody and anybody that they care about, who they want to be remembered, and to share stories about their own lives.🙏🏼🥰

June 3, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad your daughter gave you Remento and that it has become such a rewarding way to share stories about your life with your children and grandchildren.

Those memories from growing up, raising your family, starting your first job, and all the experiences in between are such a gift. Wishing your family many years of connection through the stories you’re preserving,
Charlie

Rated 5 out of 5 stars

Using Remento to record my memories and…

Using Remento to record my memories and stories, it’s been an easy way to leave memories for my family.

April 23, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt like an easy way to record your memories and stories for your family.

Wishing your loved ones many meaningful moments as they revisit what you’re preserving,
Charlie

Rated 5 out of 5 stars

Easy to Use

The site and communications from Remento were very easy to follow, great experience and a great idea for a family keepsake.

December 5, 2025
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad the Remento experience felt easy to follow, from the site to the communications along the way.

It means a lot to hear that it felt like a great idea for a family keepsake. Wishing your family many meaningful memories to hold onto,
Charlie

Rated 5 out of 5 stars

I am having an outstanding experience…

I am having an outstanding experience with Remento. As you continue your life journey, your memories of events bring great satisfaction. My family is filled with "storytellers," and this program enhances and records these stories. The use of technology and the ethical use of AI are making writing a memoir possible for "anyone."
I love the process and am looking forward to the result.

June 5, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m thrilled Remento has been such an outstanding experience for you, especially as your memories and family stories come forward in such a meaningful way.

I love hearing that Remento is helping make a memoir feel possible and enjoyable. Wishing you continued joy in the process, and a finished book your family of storytellers will treasure,
Charlie

Rated 5 out of 5 stars

The Fun Facts of Life

This has been a great opportunity to share my upbringing, my husband‘s upbringing, and all the stories for my children my grandchildren, and my great grandchildren, thank you

March 1, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has given you a meaningful way to share both your upbringing and your husband’s stories with your children, grandchildren, and great-grandchildren.

Wishing your family many years of joy with these fun facts and memories,
Charlie

Rated 2 out of 5 stars

I first wrote an email to your support…

I first wrote an email to your support address on 5/18/2026 stating that since my daughter purchased my account as a gift on 4/17/2025 it had expired. Due to serious health issues, I was able to finish only a few stories. I tried to reactivate but every time I clicked the reactivate button, only a blank page showed up. Continued attempts had the same result. I would like to reactivate and submit more stories, but this experience with only AI assistance has been frustrating. I have requested a human to respond. I love this product and the formula for presenting stories, but customer service is lacking.

May 18, 2026
Unprompted review
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Reply from Remento

This is Charlie from Remento, and I’m sorry you’ve had so much trouble reactivating your account. That process should be simple, and a blank page is understandably frustrating, especially when you’re trying to continue sharing your stories. We’ll have our customer support team reach out directly so we can help get this resolved and make sure you’re able to keep building your project.

Rated 4 out of 5 stars

I love it

I love it, it’s just hard to get my dad to complete prompts

June 5, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad you’re loving Remento, and I also completely understand how hard it can be to get a parent to sit down and answer prompts consistently.

One thing that can help is making it feel less like a task and more like a quick conversation. Remento is designed so storytellers can respond from a simple link, with no downloads, logins, or passwords, and you can also customize prompts or use photos to spark easier memories.

Charlie

Rated 5 out of 5 stars

Easy to create and lasts forever

Easy to use, even for non tech-savvy seniors. Every time a friend or colleague loses a parent, I am grateful all over again for these recorded memories.

May 8, 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt easy to use, especially for seniors who may not feel tech-savvy.

What you said about feeling grateful for these preserved memories whenever someone loses a parent really stayed with me. Wishing your family many years of comfort and connection through the stories you’ve saved,
Charlie

Rated 4 out of 5 stars

It's awesome having a AI platform help…

It's awesome having a AI platform help capture valuable stories and memories! Minimizing the work required by family members.

June 5, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for saying this. That is exactly why we built Remento, to make it easier for families to capture the stories and memories that matter without turning it into homework for anyone. I’m so glad the experience has felt helpful and low-lift for your family. Wishing you many more meaningful stories ahead.

Charlie

Rated 5 out of 5 stars

Memories

So nice to leave these memories for my children.

June 5, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I’m really glad Remento is helping you leave these memories for your children. What a meaningful gift for them to have and return to over time.

Charlie

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Great ideas on topics to talk about.

June 5, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt very easy to use, and that the topic ideas have helped make it simple to begin sharing stories.

Wishing you many more meaningful memories to preserve,
Charlie

Rated 5 out of 5 stars

WONDERFUL GIFT FOR MY FAMILY

I had a few questions as I began writing my story, and the help I received was quick and right on the money.

May 5, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I’m really glad Remento feels like a wonderful gift for your family, and that our team was able to answer your questions quickly and clearly as you got started.

Wishing you many meaningful memories as your story comes together,
Charlie

Rated 5 out of 5 stars

Great idea and so easy to use!

June 5, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much. I’m really glad Remento felt easy to use and that the idea resonated with you. Making family storytelling simple and meaningful is exactly what we hoped to do.

Wishing you many wonderful memories to preserve,
Charlie

Rated 5 out of 5 stars

I fell in love with Remento years ago

I fell in love with Remento years ago. I was searching for the perfect Christmas gift for my Mom and in laws. I landed on the comparison chart and bought Remento after researching the competitors. It was the best decision. These stories will be passed down for generations. I remembered reading somewhere that your never truly gone unless forgotten. I reached out to support with an idea and low and behold Charlie responded! I was floored! I have other uses for Remento that will document our family belongings and "antiques". Thank you Remento team and Charlie for everything.

December 25, 2025
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I love hearing that you found Remento while searching for meaningful Christmas gifts for your mom and in-laws, and that it still feels like the right choice years later.

The idea that these stories will be passed down for generations is exactly why this work matters. I’m also so glad you reached out, and it meant a lot to be part of that conversation.

Wishing your family many years of connection through the stories and memories you’re preserving,
Charlie

Rated 5 out of 5 stars

Easy to use and preserve

We love the reminders and how easy it is to record a story. We are looking forward to seeing the finished product. But in the meantime, we are enjoying asking questions and hearing the stories.
My father in law is a great story teller so this is a great way to remember and preserve those stories. We had many of them written down, but to hear him tell them is so much better!!!

June 1, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I love hearing that the reminders and recording process have made it easy to capture your father-in-law’s stories.

Written stories are wonderful, but I completely agree, there is something irreplaceable about hearing him tell them himself. I hope the finished book becomes something your family treasures for years.

Charlie

Rated 5 out of 5 stars

Easy for non-technical loved ones to use

I bought a Remento subscription for my grandfather as a gift, and set it up to send weekly storytelling prompts to him by text and email. After one in-person walkthrough for the first one, he became quite adept at doing them on his own, sometimes doing two stories in one sitting when he got on a roll.

I really like how he was able to record just by clicking the link in the text to open a web browser with no app download or login to mess with. The AI transcription was really good. The first person narrative option worked well for us, and I only made minor edits to some of his stories here and there. As we near the end of the subscription, we now have over 50 of his stories to turn into a keepsake book that I think the whole family will cherish.

June 4, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I love hearing that your grandfather was able to get comfortable with Remento after just one walkthrough, and that he sometimes kept going for two stories at a time.

Over 50 stories is an incredible gift for your family. I hope the keepsake book becomes something everyone treasures for years.

Charlie

Rated 5 out of 5 stars

I'm a believer in Remento

I'm a believer in Remento! I started out a year and a half ago by giving my 92-year-old father a subscription and helping him record his memories. And I found the process so valuable that I started my own subscription, and I'm now in the process of finishing up my own collection of memories. I've created a kind of memoir now that I would never have written on my own. But Remento made it easy. So I talk about Remento to almost everyone I know. Highly recommend!

June 3, 2026
Unprompted review
Remento logo

Reply from Remento

Thank you so much for sharing this. I love hearing that Remento helped you preserve your 92-year-old father’s memories, and then inspired you to begin capturing your own.

Creating a memoir you might never have written on your own is exactly the kind of experience we hoped Remento could make possible. I’m grateful you’ve been sharing it with others, and I hope both collections become lasting gifts for your family.

Charlie

Rated 5 out of 5 stars

My experience with Remento has been…very rewarding

My experience with Remento has been very positive. I’ve enjoyed talking about my experiences. You can either record a video or you can just tell your story and it records . Been fun to share my memories.

December 17, 2025
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad your experience with Remento has been so positive and that sharing your memories has been fun.

Wishing you many more meaningful stories to tell and preserve,
Charlie

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