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Removals Zone Reviews 1,371

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TrustScore 4.5 out of 5

4.4

Moving and Storage Service
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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and kindness of the staff. Customers consistently praise the service for its efficiency, care, and ability to make stressful moving processes seamless and stress-free. Many people would recommend their services and express a strong willingness to use them again, noting the overall smooth user experience. However, some customers also noted issues with pricing, mentioning unexpected additional charges or changes to previously agreed-upon rates. A few other people also felt that the product handling was poor, with reports of damaged or missing items and a lack of accountability for these issues. There were also instances where the service was described as inefficient, with staff taking breaks or not utilizing space effectively, leading to extended times and extra costs.

What people talk about most

Staff

People report positive experiences with staff, with many reviewers praising the moving teams as polite,... See more

Service

Customers had positive experiences with service, often highlighting the politeness, efficiency, and careful... See more

Price

Reviewers express significant dissatisfaction with pricing, frequently reporting unexpected charges and price... See more

Product

Customers consistently express disappointment with product handling and protection during moves, with many... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... See more

Rated 5 out of 5 stars

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged qu... See more

Rated 5 out of 5 stars

Ease of connection with a special mention of Valeri. Removals van came late with an excuse of the driver being sick which wasn’t the case - but when they did arrive - they were absolutely brilliant... See more

Company replied

Rated 5 out of 5 stars

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... See more

Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Cleaning Service
  4. Moving Company
  5. Shipping Company

Written by the company

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service!

Dimitar/Monbat were really lovely and helpful. Very speedy service, and such a reasonable price, it took a lot of stress away! Thank you.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this company

I had a great experience with this company! I’ll definitely contact them again. Anton and Azizkhan the two guys who helped with the move were very professional, careful, and attentive. Everything was handled smoothly and with great care. Highly recommend their service!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Krasi and Kris were amazing

Krasi and Kris were amazing! Really helpful and highly skilled with the move of my 1 bed flat. They were helpful with dismantling and reassembling my bed and made a stressful process into a smooth one. Highly recommended.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exelent move

Anton has made the move very easy and they were super helpful! It was a quick move and everything was handled with care! Really recommend!!

November 2, 2025
Unprompted review

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