Removals Zone Reviews 1,371

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and kindness of the staff. Customers consistently praise the service for its efficiency, care, and ability to make stressful moving processes seamless and stress-free. Many people would recommend their services and express a strong willingness to use them again, noting the overall smooth user experience. However, some customers also noted issues with pricing, mentioning unexpected additional charges or changes to previously agreed-upon rates. A few other people also felt that the product handling was poor, with reports of damaged or missing items and a lack of accountability for these issues. There were also instances where the service was described as inefficient, with staff taking breaks or not utilizing space effectively, leading to extended times and extra costs.

What people talk about most

Staff

People report positive experiences with staff, with many reviewers praising the moving teams as polite,... See more

Service

Customers had positive experiences with service, often highlighting the politeness, efficiency, and careful... See more

Price

Reviewers express significant dissatisfaction with pricing, frequently reporting unexpected charges and price... See more

Product

Customers consistently express disappointment with product handling and protection during moves, with many... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... See more

Rated 5 out of 5 stars

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged qu... See more

Rated 5 out of 5 stars

Ease of connection with a special mention of Valeri. Removals van came late with an excuse of the driver being sick which wasn’t the case - but when they did arrive - they were absolutely brilliant... See more

Company replied

Rated 5 out of 5 stars

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... See more


Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Cleaning Service
  4. Moving Company
  5. Shipping Company

Written by the company

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Damaged TV

The two men took no care with moving my TV from my old property to the new property. This has caused severe damage and the TV no longer works. The TV cost £600 and they did not accept any liability. Do not use this company!

October 14, 2025
Unprompted review
Removals Zone logo

Reply from Removals Zone

Dear Customer,

We are truly sorry to hear that you were disappointed with your experience. Our team always strives to handle all items with great care and professionalism, and we regret that you feel this was not reflected during your move.

As outlined in our Terms & Conditions agreed at the time of booking, electronic devices such as televisions are excluded from liability.

While we are unable to accept responsibility for such items, we truly value your feedback and will ensure it is reviewed internally to help us maintain and improve our standards.

Kind regards,
Removals Zone

Rated 5 out of 5 stars

Great

They were very prompt. Krasimir and Kristian were lovely, helped me pack all my stuff and moved. Very quick. I highly recommend :)

October 29, 2025
Unprompted review
Rated 3 out of 5 stars

Pressured to leave a review and tip.

Moving was fine. I felt pressured to give a good review before they would finish the unpacking, including the name of the mover. This explains why the reviews are so good. The mover also asked for a tip and I felt pressured to give more cash - he was saying things like ‘this move was killing me’. If they didn’t do this I might have genuinely left a good review.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Krasik and Kris were great!

The 2 movers Krasik and Kris were absolutely great and the service they delivered are the reason for the 5-star rating.

The company deals with the charges and all though all information we provided regarding the property and the amount of items were we correct. We still were charged than the initial quote which we aren’t happy about.

But this is not a reflection of the guys who helped us move.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience overall.

Poor experience overall.
We used this removals service twice in one week. The first move went smoothly with two great guys who were professional and efficient. The second move was awful. The “boss” who keeps calling from the office was rude and constantly demanding payment throughout the move (both times). They charged for every possible “extra” and required payment while the movers were still working. When I challenged an unreasonable add-on after they arrived over an hour late, they threatened to leave my belongings downstairs and walk off. Frankly, I’m disgusted by the lack of professionalism and integrity.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

I recently used this moving service to transport my belongings with Krass and Kris and from my old flat to my new one, and I couldn’t be happier with the experience. The team arrived on time, handled everything with great care, and made the whole process completely stress-free. All my furniture and boxes were safely packed, loaded, and delivered without a single scratch. Guys were polite, efficient, and clearly knew what they were doing. It was such a smooth and comfortable move, I would highly recommend this company to anyone looking for a reliable and professional removal service.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

2nd move with removal zone

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting together again our sofas and ottoman bed which was great! Would recommend again!

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Krasi and Kris did my move which had a…

Krasi and Kris did my move which had a lot of heavy lifting and several boxes and they did it all smoothly and organized everything in a good manner in their van and the storage even though it was a lot of stuff

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Krasi and Kris

Krasi and Kris helped me move across London. They were both really helpful, quick and efficient! Would definitely recommend them and would use them again if I was moving :)

September 28, 2025
Unprompted review

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