Removals Zone Reviews 1,371

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and kindness of the staff. Customers consistently praise the service for its efficiency, care, and ability to make stressful moving processes seamless and stress-free. Many people would recommend their services and express a strong willingness to use them again, noting the overall smooth user experience. However, some customers also noted issues with pricing, mentioning unexpected additional charges or changes to previously agreed-upon rates. A few other people also felt that the product handling was poor, with reports of damaged or missing items and a lack of accountability for these issues. There were also instances where the service was described as inefficient, with staff taking breaks or not utilizing space effectively, leading to extended times and extra costs.

What people talk about most

Staff

People report positive experiences with staff, with many reviewers praising the moving teams as polite,... See more

Service

Customers had positive experiences with service, often highlighting the politeness, efficiency, and careful... See more

Price

Reviewers express significant dissatisfaction with pricing, frequently reporting unexpected charges and price... See more

Product

Customers consistently express disappointment with product handling and protection during moves, with many... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... See more

Rated 5 out of 5 stars

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged qu... See more

Rated 5 out of 5 stars

Ease of connection with a special mention of Valeri. Removals van came late with an excuse of the driver being sick which wasn’t the case - but when they did arrive - they were absolutely brilliant... See more

Company replied

Rated 5 out of 5 stars

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... See more


Company details

  1. Moving and Storage Service
  2. Carpet Cleaning Service
  3. Cleaning Service
  4. Moving Company
  5. Shipping Company

Written by the company

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Krasi and Kris best movers!

Krasi and Kris were really incredible. They arrived on time and worked tirelessly all day to move our stuff to the new home. Even when we had a couple more boxes than we originally thought! Very friendly and helpful, taking care of all our belongings with a smile. Would definitely recommend and use them again.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Nico and Bogdan

Nico and Bogdan were excellent. Kind, efficient, and careful with all our belongings, they made the move smooth and stress-free. Everything was handled with professionalism and care. Excellent service — I couldn’t recommend them more!

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

They broke fragile items, shouted at a pregnant woman, and never provided compensation.

We had used Removal Zone before because the customer service was good, although the movers weren't very delicate with some items despite marking them fragile. We used them again and it was mostly fine until it came to tipping - we handed one of the people the tip to share amongst the rest of the team but they didn't, and so one of the team members came up to me and my pregnant partner and shouted at us. He accused us of lying and cheating the team and got incredibly aggressive, which was shocking and unacceptable. It then turned out that they damaged furniture in the move and broke an expensive item. When I asked the company for compensation for the horrible experience and the broken item they promised to provide me with some, but after a month of raising this and chasing it, still no luck. I've seen other bad reviews claim that the company are/have carried out internal investigations when issues like this arise, but clearly it's not working.

Never using this company again and would strongly recommend anyone who uses them to provide the cash tip to each person, and accept that your fragile items will be broken.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very Good experiance

Very Good experiance. The guys came on time. They load the good properly and quiet fast. They took carr to pack the stuff.
They also delivered all good on time, safely. Happy for their setvice.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Class team with careful delivery

Krasi & Kris were extremely helpful on a hot and rainy day. They protected my belongings very well, kept a good line of communication throughout the move, and were very swift with the transportation. This is the 4th or 5th time I use their services and would recommend to anyone.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Niko and Svetlin were fantastic!

Niko and Svetlin were fantastic!! We had a large amount to move with lots of stairs, and they worked so hard to get us moved into our new home. Would recommend the company to everyone!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Second time using Removal Zone – absolutely amazing team

This is the second time I’ve used Removal Zone, and once again, they were absolutely brilliant. Nicolay, Dimiear, and the rest of the team (five in total) were hardworking, professional, and incredibly helpful from start to finish.

As a woman moving on my own, it can be a stressful experience — but the team made everything feel easy and completely stress-free. They were considerate, respectful, and went above and beyond to make sure everything was done properly.Even moving my 20
Boxes of books! I really appreciated how supportive they were throughout the whole move.

Can’t recommend them highly enough — I I ever move again I would definitely be using Removal Zone in the future. Thank you again to Nicolay, Dimiear, and the whole crew!

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great job!

Nikolay and Filip did an amazing job! Thank you so much for helping us with our move!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Krasi & Kris were incredibly helpful during the move. They went the extra mile in helping throw away heavy items which was not part of the agreement and I am incredibly thankful! Very fair price as well.

August 31, 2025
Unprompted review

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