I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid ext... See more
Company replied
Overall I was very happy with the purchase, we had good communication and it arrived when it said it would. I found the delivery guys very quite and disinterested but they where efficient in there j... See more
First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well
Company details
Written by the company
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Contact info
Bath Road,, NE10 0JT, Gateshead, United Kingdom
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3.9
Great
119 reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fridge was exactly as described and…
The fridge was exactly as described and delivery was on time and the delivery team placed it exactly where I suggested.
Confirmation that they had received my order and information about when I should expect delivery could have been better.
February 2, 2026
Very pleased with the personal and…
Very pleased with the personal and efficient service from renew2u.Thank you for providing an excellent fridge freezer at low cost
February 2, 2026
'Refurbished' Miele washing machine failed with silence from renew2u.
I purchased a 'refurbished' Miele washing machine from this company, which then suffered a broken internal drum support just shy of 6 months from delivery (a known issue with these washing machines because of a corrosion problem with the aluminium alloy used).
They were quite responsive when I initially reported the fault and declined a repair as uneconomic, offering an alternative machine if I made up the cost difference.
Unfortunately the alternative machines were significantly more costly and also so badly damaged compared to the machine I'd originally purchased that they were not acceptable.
As a result I decided to exercise my consumer right to a full refund (because the product was deemed to have been faulty when purchased because it failed within 6 months of delivery).
I've had no response from this company since I made this request - just silence! So I'm going to have to pursue through the small claims court .
The other thing I noticed is that the machine casing had clearly never been opened since manufacture as the screw covers were still pristine. This machine was clearly never inspected internally it was almost certainly just switched on and a wash cycle run to ensure it works with no further checks. Making such purchases is thus akin to Russian roulette - you have no real support from the company if the device fails.
Purchase from this company and you may get lucky with a device that operates correctly, but if it doesn't - good luck getting a refund.
February 3, 2026
Unprompted review
Check item thoroughly before ordering as it's very expensive to return
Thank you for your response, but your customer services confirmed that the basket was adjustable and even sent me a diagram for a different dishwasher. After I researched the appliance myself your company confirmed and accepted it's return as the basket was in fact not adjustable. Therefore it was mis-sold
Sold a dishwasher where dishes didn't fit. Their advice was to adjust the top basket. This was impossible as it was not adjustable. So I had to pay £50 for them to collect and inspect. Al in all £80 wasted in delivery fees for a dishwasher that wasn't fit for purpose.
September 4, 2025
Unprompted review
Reply from Renew2u
We’re sorry to hear you were unhappy with your purchase.
All product specifications, dimensions and features are listed on our adverts, including whether baskets are adjustable or not, so customers can ensure suitability for their needs prior to purchase. Unfortunately, we cannot be responsible if an item does not meet personal capacity or loading preferences once delivered.
Following return and inspection, the appliance was found to have no fault. As outlined in our terms, a £50 charge applies for unwanted returns or where no fault is found after testing, in addition to the original delivery cost.
We appreciate this may not have been the outcome you were hoping for, however this is in line with our stated terms and conditions.
Very good product and service.
January 24, 2026
Unprompted review
The delivery men were very helpful and…
The delivery men were very helpful and polite 100% customer service
January 29, 2026
Absolutely awful
Absolutely awful.
I purchased a washing machine, my friend who actually fixes them, came to help me,take my old machine, and put the "new" one in. I removed2 transit bolts and even emailed them days and days prior to fitting the new machine in .my friend who's actually a certified engineer,who fixes machines , plumbed it in for me, we have done a short wash on an empty machine and it was all fine.i put a load in to wash and left for work . Came back to the machine out of it's place, broken.. it made a huge hole in my tiles. I immediately called my friend showed him the bolts which had plastic around them, and he knew straight away what the fault was. We flipped the machine and the concrete weight panel is completely loose, the2 screws came out of it and they made a hole in the tiles. The company is blaming me for apparently not taking the transit bolts out. Which is an absolute nonsense as I can even show them the bolts as I never threw them away. The company denying liability, now I'm left with a broken washing machine and broken tiles. But they messed with the wrong person, as I'm actually taking this further and even to court if I have to. SELLING BROKEN MACHINES. £210 FOR NOT EVEN DOING ONE LOAD AND BROKEN TILES.CHEERS. AVOID LIKE A PLAGUE. Needless to say customer service is a joke. You get 1 email a day if you're lucky,impossible to get through them on the phone. Total clowns
February 3, 2026
Unprompted review
Everything from how quick it was to…
Everything from how quick it was to purchase then keeping me informed regarding delivery and my washing machine was delivered when I was informed and arrived in perfect working order
January 26, 2026
Damaged Dishwasher Delivered, Poor Customer Support
I am extremely disappointed with my experience with Renew To You. I purchased a refurbished dishwasher which arrived today with a large dent in the middle of the unit. The damage is not cosmetic — it has pushed the internal component at the top down far enough that the top drawer will not open at all, making the dishwasher unusable.
To make matters worse, there is no phone number to contact customer service — only email — which makes resolving an urgent issue like this even more frustrating. I expected much better quality control and customer support, especially for a large appliance. I would not recommend Renew To You based on this experience.
January 21, 2026
Unprompted review
Reply from Renew2u
We’re sorry to read your feedback and the situation you’ve described.
To clarify, this appliance was not installed by Renew2U or our delivery partners. All appliances must be installed in line with manufacturer guidelines, including the full removal of transit bolts prior to use. If transit bolts remain in place, or are only partially removed, this can cause significant internal stress during operation which can lead to severe movement and damage.
From the information provided and the symptoms described, this is consistent with transit bolts remaining in the appliance during use.
That said, as a gesture of goodwill and to help resolve the situation, we did offer a collection and full refund of the appliance, despite the above.
We are sorry that you feel dissatisfied with the outcome, however we have acted reasonably and in line with our terms.
Good luck if anything goes wrong
Good luck if anything goes wrong 7 weeks I’ve been waiting for a refund for a dangerous appliance collected by these guys. Countless emails sent including legal and no further along. No customer service no accountability. Avoid!
January 20, 2026
Unprompted review
Reply from Renew2u
We’re sorry to hear your concerns and understand the frustration caused.
To clarify, this matter has now been dealt with and your refund has been issued.
For transparency, once appliances are returned, they are booked in, inspected and processed before refunds are completed, which typically takes 7–10 working days from receipt.
We apologise for any inconvenience caused during this process.
Easy straight forward transaction
Easy straight forward transaction, had a couple of queries after delivery (not quality of item)which were easily sorted out with a couple of emails, would purchase again from this company.
December 29, 2025
Absolutely horrible service wound not…
Absolutely horrible service wound not get a reply in days or any news
December 22, 2025
Reply from Renew2u
We’re sorry to hear about your experience.
We aim to provide timely responses to all customers, and our SLA is to respond within 4 working hours. We apologise if this standard was not met in your case, as this is not the level of service we strive to deliver.
Your feedback has been noted and will be used to improve our response times going forward.
Poor
A rather terrible company. I read all the horrible reviews on eBay and decided to give them a chance anyway.
After being ignored for days about my late shipment's tracking information not working, I pressed for an answer. I received a holding reply and I told them that I need the item I ordered so will have to cancel if the information can't be provided. Their answer was to simply cancel my order for me instead of finding out why the shipment was over a week late.
January 6, 2026
Unprompted review
Reply from Renew2u
We’re sorry to hear about your experience and that you felt this was the outcome.
To clarify, we currently maintain a 98.6% positive feedback rating on eBay, reflecting the service the vast majority of our customers receive. That said, we do take all feedback seriously where expectations have not been met.
In this instance, when tracking information is not updating as expected, it is typically with the courier and we work to resolve this as quickly as possible. Where a customer advises they wish to cancel if this cannot be resolved, we will act on that request to avoid any further delay or inconvenience.
We apologise if this was not the outcome you were hoping for, but this was actioned based on the communication received.
The delivery service that this company…
The delivery service that this company uses agreed a delivery convenient to me so that I was off work then a few days later changed to a day when o was at work and couldn’t accept delivery so it was a case of take it or leave it so o asked for a refund. You need to sort out your delivery or you will lose a lot more business I’ve gone elsewhere who have arranged a delivery when I’m not at work. I will not buy from you and advise others to stay away as well
December 22, 2025
Reply from Renew2u
We’re sorry to hear about your experience and the inconvenience caused.
We understand how frustrating it is when delivery arrangements change, especially when you’ve made time to be available. This is not the level of service we aim to provide.
We are actively monitoring our delivery partners’ performance and have already brought part of our delivery operation in-house to improve reliability and communication. Alongside this, we are reviewing alternative carriers to ensure a better experience for our customers moving forward.
We’re sorry we were unable to complete your order on this occasion, but we do appreciate your feedback as it helps us improve.
I have had a problem which the first…
I have had a problem which the first rersponse was positive but very slow in acknowledging the next steps.
November 25, 2025
Reply from Renew2u
Thank you for your feedback.
We’re pleased to hear your initial experience was positive, however we’re sorry that the follow up and next steps were not communicated as quickly as expected. We understand how important timely updates are and will take this on board to improve our response times going forward.
If there is anything still outstanding, please feel free to contact us and we’ll be happy to assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.