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RENOGY X Reviews 1

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TrustScore 3 out of 5

3.2

Solar Energy Company
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  1. Solar Energy Company

Written by the company

Renogy X is here to change home solar for good. As an expansion of Renogy’s off-grid business, the mission behind Renogy X is to make going solar smarter, simpler, and more affordable. With a leadership team that shares decades of experience at some of the biggest solar companies in the country, we have seen what works – and what doesn’t -- at the highest level. This experience is what motivates us to get it right for you.   Our mission is simple: to provide your home with the same high-quality solar you’ve come to expect from Renogy, with a streamlined, digital journey that’s built around you -- not salespeople. We've made the home solar buying experience completely digital, allowing you to move at your speed, while surrounding you with premium support. Customers can opt for a self-directed digital approach or enlist virtual consults or phone support to guide through the process.   Our transparency is made possible by our business model. As the only manufacturer in solar that offers a direct-to-consumer, full-service approach, we’re able to cut out all of the soft costs of going solar, like Sales and distribution fees. As a result, we can show you exactly how much your solar costs, and where that cost comes from.

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Solar System from Renogy X – Non-Functional and Poorly Supported

In August 2023, I purchased a Renogy X whole-home solar system with battery backup from Energy Harbor LLC (Tampa, FL). The system was supposed to power my home during outages and reduce my electric bill.
Installed in October 2023, it failed inspection twice, yet loan payments started in December 2023 for a system that wasn’t working—and I still had to pay my full electric bill. The system didn’t pass final inspection until April 2024, but even after that, it has never worked as promised.

Key issues:
• Intermittent power loss to my sub-panel (which should always stay powered via battery).
• Complete system failure during power outages—the system provides no backup at all.
• One inverter failed twice; it took months to get warranty replacements from China.
• Renogy X (the manufacturer) admitted the system was never producing the power I was sold.
• Improper installation required the system to be rewired in 2025 during the second inverter replacement.

Despite repeated service requests, Energy Harbor stopped responding and pushed the issue to Renogy X, who has also been unresponsive. I am now stuck with a long-term loan for a system that doesn’t function, still paying full utility bills, and getting no support.

I would not recommend this company to anyone. This has been a financially and emotionally exhausting experience, and I am now pursuing further action through appropriate consumer protection channels.

August 31, 2025
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