Rent4sure Ltd Reviews 

650
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

My husband and I make about £70,000 a year together. We were trying to rent an £800 house. Easy peasy. Not only they kept harassing my husband for endless information, payslips over payslips (we are b... See more

Company replied

Rated 1 out of 5 stars

If the Lettings agency use this service. Run a Mile, Holding deposit Will not be stored by the company. Good luck getting it back. has taken 2 weeks too get anything Done. Nothing clearly explained wh... See more

Company replied

Rated 4 out of 5 stars

Here is an update Following on from my review I was contacted by staff from Rent4sure. They were genuinely keen to understand the issue and promised to put it right ASAP, this they did wi... See more

Rated 5 out of 5 stars

I highly recommend R4S for any Agent - all the team are reliable, efficient, professional and helpful. Any queries, they resolve with one easy telephone call. With everyone feeling the pinch right now... See more

Company replied

Company details

  1. Business Services

Written by the company

As one of the UK's leading suppliers to the lettings industry, we only deliver the highest quality tried and tested products and services.


Contact info

3.5

Average

TrustScore 3.5 out of 5

650 reviews

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3.5

All reviews

(650)

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Rated 5 out of 5 stars

Great Service

Switched over to Rent4Sure last year and haven't looked back. They have been excellent, if you need any help they resolve it so much quicker than previous referencing companies we have used. Special message to Molly our account manager, who always checks in regularly to see we are happy with the service, and comes back to queries within minutes.

January 24, 2022
Unprompted review
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Reply from Rent4sure Ltd

Thanks for letting us know that you’re getting such great customer service from the team here at Rent4sure. We really appreciate you taking the time to leave a review and will make sure Molly gets your message!

Rated 5 out of 5 stars

Been using rent4sure since moving jobs…

Been using rent4sure since moving jobs 5 months ago and really impressed. Their checks are really thorough and the support you have during the process is spot on. Molly McGrath is my account manager and she is so helpful and so patience with all my requests. thank you Rent4sure.

January 20, 2022
Unprompted review
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Reply from Rent4sure Ltd

Thanks for letting us know how you’re getting on and awarding us five stars! It’s great to hear this and we’ll pass your kind comments on to Molly.

Rated 5 out of 5 stars

This is the first year that we have…

This is the first year that we have been using Rent4sure for our references, the whole team, are very helpful, and Grace our advisor, replies to any emails or telephone call straight away.
Thank you for all your help this year

December 23, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hi Vanessa, we’re so pleased to hear this and thank you for letting us know how you’ve been getting on. We look forward to helping you and your team with your referencing services over the coming year.

Rated 5 out of 5 stars

Easy, great customer service

Was asked by letting agency to use rent4sure for referencing, it was a very simple process, had to call customer service to fix a mistake done by the agency and the lady on the phone was very helpful and everything was sorted quickly!

December 20, 2021
Unprompted review
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Reply from Rent4sure Ltd

Thank you for taking the time to leave a 5 star review. We’re delighted to hear this and wish you all the best for your new tenancy.

Rated 5 out of 5 stars

Great service

Great service. Always contactable and responsive to any questions. Night and day difference to the previous company we used. Cameron and Matt have been particularly good.

December 15, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hello Anton, thanks for your comments - it’s great to hear this and we’ll pass your feedback on to the team. Wishing you all a very happy New Year!

Rated 5 out of 5 stars

We have used Rent4Sure for years and…

We have used Rent4Sure for years and have always been happy with their service. Their team are always helpful and friendly. Our account manager Grace is always on hand and a pleasure to deal with

December 14, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hi Donna, it’s great to hear this! Thanks for taking the time to let us know that you’re happy with the service from Grace and the team.

Rated 5 out of 5 stars

EXCELLENT SERVICE ALL ROUND!!

Since we moved to Rent4sure as our provider for refencing & credit checks some time ago we have been delightful with not only the overall service but the speed in which the reports come back. No complaints what-so-ever and we would thoroughly recommend them.

December 7, 2021
Unprompted review
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Reply from Rent4sure Ltd

Thanks so much for your fantastic feedback and recommendation, Tyne & Tweed! We really appreciate you taking the time to leave a review. It’s great to know that our teams here at Rent4sure are doing such a great job.

Rated 5 out of 5 stars

So far all very efficient

So far all very efficient, references back with haste and very detailed. Zoe, Account Manager, has been fantastic and very pro-active. Regular contact to touch base. Top service so far.

December 6, 2021
Unprompted review
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Reply from Rent4sure Ltd

Many thanks for leaving us a review, David. We’re so pleased to hear how you’ve been getting on and we’ll pass your kind comments on to Zoe.

Rated 5 out of 5 stars

Very friendly customer service

Very friendly customer service. Very helpful and the staff provides all information that is needed. Very well spoken.

December 2, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hi Aleksandra, thanks for letting us know about your great customer experience. We really appreciate your feedback.

Rated 1 out of 5 stars

Just Abysmal

This company have no idea what they are doing. Go to a proper agency. This place is a shambles.

December 1, 2021
Unprompted review
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Reply from Rent4sure Ltd

Dear Kate,
Thank you for leaving a review. We’re really disappointed to hear this.

We have attempted to find out what happened in your case, but unfortunately can’t locate your details on our system.

Please do contact us directly if you wish to discuss this further as it will allow us to investigate the situation and provide you with a fuller response.

You can either call us on 0330 088 3774 or email us at enquiries@rent4sure.co.uk.

Kind regards
Rent4sure.


Rated 1 out of 5 stars

Utterly Appalling

Terrible company. Entirely incompetent, slow, shambolic, unreliable, unethical and appalling. AVOID, AVOID, AVOID!

December 1, 2021
Unprompted review
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Reply from Rent4sure Ltd

Dear Kit,
Thank you for your feedback. We’re very sorry to hear that you have not had a good experience.

Last year 96% of our full references were completed and returned within 48 hours and we always aim to make the process as smooth, speedy and efficient as possible for every single applicant.

Unfortunately, we’ve not been able to identify your case from the details you’ve left but would like to understand more about what happened.

If you would like to contact us directly, we’ll be able to look into this for you. You can either call us on 0330 088 3774 or email us at enquiries@rent4sure.co.uk.

Kind regards
Rent4sure


Rated 5 out of 5 stars

Excellent service

Excellent service. Agent Mr. Chris Wesson was very polite and competent. He explained everything clearly and highly professionally. My appreciation. Thank you Chris. Well done.

November 26, 2021
Unprompted review
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Reply from Rent4sure Ltd

Thank you for taking the time to leave this fantastic review, Ludmila. We really appreciate it and will pass your kind comments on to Chris.

Rated 5 out of 5 stars

Good Service

No complaints at all, agent was very helpful and listened to my needs

November 25, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hi Damian, thanks so much for leaving us a five star review. We’re very pleased to know that you had a good experience.

Rated 5 out of 5 stars

very thorough references which provide…

very thorough references which provide exactly what you need to know about your prospective tenants.

excellent communication given at all times

November 24, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hi George, it’s great to know you’re getting everything you need to make an informed decision. Our teams work very hard to provide first class customer service, so thanks for taking the time to leave feedback for us.


Rated 5 out of 5 stars

Zoe has been great to work with

Zoe has been great to work with! Very professional, friendly and responsive!

November 22, 2021
Unprompted review
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Reply from Rent4sure Ltd

Thanks Mike, we’re delighted to hear this!

Rated 5 out of 5 stars

The team at Rent4Sure have been amazing…

The team at Rent4Sure have been amazing since we started to use them over 3 years ago. The service is impeccable and my account manager Zoe is amazing looking after our account and deals with all our issues in a timely manner. Will definitely recommend for businesses and landlords.

November 22, 2021
Unprompted review
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Reply from Rent4sure Ltd

Hi Vic, thanks so much for your great feedback and recommendation. We really appreciate you taking the time to let us know what a good job Zoe’s doing.

Rated 1 out of 5 stars

Very wary about rent4sure

This company are pushing me to give a reference. The first communication i have recieved from them is marked as urgent, putting me under pressure to act immediately. Red flags all over the place as far as i am concerned, that is exactly the behavior I would expect from a scammer. Very wary about dealing with them.This is a scam or a very unprofessional approach

November 20, 2021
Unprompted review
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Reply from Rent4sure Ltd

Good afternoon,

Thank you for letting us know about your concerns. As one of the UK’s leading tenant referencing companies, we understand how important it is to be vigilant online and to make sure that emails are genuine before responding.

Keeping our customers safe online is a priority and we have robust policies in place to mitigate risk.

If you have any doubts over the authenticity of this email, please contact us directly and we will be happy to discuss this with you and confirm whether the email is genuine or not.

You can either call us on 0330 088 3774 or email us at enquiries@rent4sure.co.uk.

Kind regards
Rent4sure Ltd.

Rated 5 out of 5 stars

Excellent knowledge & Customer Service from Adele Stevens

I needed to take out Rent Protection for a client for the first time. As l had no knowledge about this before l had many many questions to ask about their Terms & Conditions. I contacted two well known providers & thirdly Rent4Sure where l spoke to Adele Stevens, with whom l felt the most comfortable and decided to go with Rent4sure purely because her wealth of knowledge of the Terms & conditions of the policy. Every question l asked she knew the answer straight away, she did not need to read the policy or ask anyone else what certain terms meant (like the other two providers had to do) and believe me l asked her the ins and outs of everything l did not understand and she very kindly and sympathetically explained things to me in simple terms and gave me scenarios which was a lot easier to understand.

I would highly recommend Rent4Sure to anyone looking to taking out Rent Protection. I certainly will be using the Company again.

Well done and thank you very much Adele for your excellent knowledge, customer service skills, patients and understanding. Havva S

November 17, 2021
Unprompted review
Rent4sure Ltd logo

Reply from Rent4sure Ltd

Dear Havva, many thanks for taking the time to leave a positive review about your experience with Rent4sure. Adele, along with the rest of the team, is a very experienced insurance specialist and we’re delighted that she was able to give you all the information and help you needed so you could make an informed decision before taking out this product. Thank you for your kind comments and we’ll make sure to pass them on to Adele.

Rated 5 out of 5 stars

A great search platform

A great search platform, even when the prospective tenants are foreign nationals.
We have regular contact with Leigh-Anne Humm our account manager ensuring that we are happy with the service.

November 16, 2021
Unprompted review
Rent4sure Ltd logo

Reply from Rent4sure Ltd

Thanks for taking the time to let us know everything’s working well and that you’re happy with the service we provide. Leigh-Anne will be delighted to hear this!

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