My husband and I make about £70,000 a year together. We were trying to rent an £800 house. Easy peasy. Not only they kept harassing my husband for endless information, payslips over payslips (we are b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If the Lettings agency use this service. Run a Mile, Holding deposit Will not be stored by the company. Good luck getting it back. has taken 2 weeks too get anything Done. Nothing clearly explained wh... See more
Company replied
Here is an update Following on from my review I was contacted by staff from Rent4sure. They were genuinely keen to understand the issue and promised to put it right ASAP, this they did wi... See more
I highly recommend R4S for any Agent - all the team are reliable, efficient, professional and helpful. Any queries, they resolve with one easy telephone call. With everyone feeling the pinch right now... See more
Company replied
Company details
Written by the company
As one of the UK's leading suppliers to the lettings industry, we only deliver the highest quality tried and tested products and services.
Contact info
United Kingdom
- 0330 333 7126
- sales@rent4sure.co.uk
- rent4sure.co.uk
3.5
Average
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Totally incompetent
Totally incompetent. Don’t seem to understand the difference between a Limited Company Director and a Sole Trader. Continually asking for evidence of my “self-employed income” despite explaining numerous times that I’m technically employed by my Ltd company. Had the audacity to ask my Chartered Accountant for projected earnings despite being furnished with P60 data?! W#F! Very rude and probing communications, disrespectful to my accountants who are extremely established in the local area. If I see this company’s name again in future, I’d step away immediately. Any estate agents still using this company should take a good long look at the “service” they’re (not) providing to their future tenants. Appalling. 0/5
October 13, 2021
Unprompted review
Reply from Rent4sure Ltd
Hello Tim,
Thank you for taking the time to leave your feedback and for bringing these matters to our attention. We’re very sorry to hear about your frustrations.
We’re proud to be one of the UK’s leading tenant referencing companies and work very hard to make the application process as efficient and smooth as possible, so we’re disappointed that we have not met your expectations on this occasion.
Now that your application has been completed, one of our senior managers has investigated your case to obtain all the facts and gain a full understanding of the situation.
We would be very glad to talk through your concerns in person and have contacted you to try to arrange this. You can either call us on 0330 088 3774 or email us at enquiries@rent4sure.co.uk.
We wish you all the best in your new tenancy and look forward to speaking with you soon.
Kind regards
Rent4sure.
As a tenant
As a tenant, the level of information taken was excessive and invasive. I've been through the process many times with other agencies and never experienced anything like it. I was sent a link to my email address that linked to document upload. the documents could be accessed by anyone who had access to my inbox so this felt spectacularly unsecure. There were issues with handling encrypted data files when we didn't want to send them in this format.
October 7, 2021
Unprompted review
Reply from Rent4sure Ltd
Hi Jennifer,
Thank you for taking the time to leave us a review.
We’re sorry to hear of your concerns and would like to take this opportunity to address them so that we can provide some reassurance.
Firstly, we would like to put your mind at rest that Rent4sure’s referencing process is secure, confidential and complies with all GDPR guidelines. Rent4sure’s platform meets international standards and our security policies and processes are externally audited every year. We’re certified under the prestigious ISO27001, the Information Security Standard, which means we’ve been independently assessed to an international standard based on industry best practices.
The link sent to your email address was only accessible for a short time so you could click directly on it to get access to your tenant portal. This is a standard procedure when we complete references online, and documents can only be accessed by the referencing specialists who are dealing with your case.
Unfortunately, we were not able to receive an encrypted email which contained information associated with the application but an alternative solution was found as quickly as possible so that the document could be accessed.
We will never ask for excessive information but are required to obtain enough facts on behalf of the agent to ensure the check is thorough, detailed and accurate, and that potential tenants are genuine and have the means to pay their rent on time. The amount of information that’s needed can vary, depending upon the type of reference being conducted and the individual circumstances.
Please do feel free to contact us in person if you would like to discuss anything further. You can either call us on 0330 088 3774 or email us at enquiries@rent4sure.co.uk.
Wishing you all the best in your new home.
Kind regards
Rent4sure Ltd.
Rent4Sure Many Thanks Chris Wesson
Rent4Sure have been extremely helpful when it came to doing our reference check. This process was made so simple by Chris Wesson and he helped as simply. The service he provided was excellent and made the process is very easy, Many Thanks Chris wonderful service
October 6, 2021
Unprompted review
Reply from Rent4sure Ltd
Hi Ramesh, many thanks for taking the time to leave a review about your experience with Rent4sure. We’re so glad to know that the service you received from Chris and the team was excellent. Wishing you all the best in your new home!
Fantastic service
Fantastic service - Lee Rudkin-Stevens is our account manager and is fantastic, super helpful and is always on hand to answer queries/questions. When we've needed something looked into (for the handful of times we have) he's resolved things quickly. Thanks Lee!
October 5, 2021
Unprompted review
Reply from Rent4sure Ltd
Thanks for such positive feedback, Stevie. It’s great to know that you’re getting all the support and help you need. Our team of account managers aim to provide a first-class service, so Lee will be really pleased to hear this.
Reply from Rent4sure Ltd
Hi Rudi, many thanks for your feedback!
Needs a complete overhaul
Good Staff, awful management and processes. A very archaic way of completing references and not fit for purpose. Company needs a complete overhaul.
September 29, 2021
Unprompted review
Reply from Rent4sure Ltd
Hi Kazeem,
Thank you for taking the time to leave a review.
After looking into your case, one of our senior managers has now contacted you in person to discuss the issues of concern.
We hope the conversation was helpful and that we were able to provide a clearer insight and understanding of our processes, along with the reasons why we are required to ask for certain evidence.
There are occasions, depending on individual circumstances, when the information provided is not straightforward and further enquiries and checks need to be made. When this happens, we appreciate that this can be difficult for applicants and are sorry for any frustrations caused.
Thanks for taking the time to speak to us today and we’d like to take this opportunity to wish you all the best in your new tenancy.
Kind regards
Rent4sure Ltd.
Chris was great!
The referencing process was okay, but more lengthy and complicated than I've ever experienced. On a positive note, separate to the actual referencing process, Chris was extremely friendly and helpful with getting us a great WiFi deal and sorting it for our new place. I'm Rating 5 stars strictly because of our interactions with him, otherwise maybe a 3.5
September 27, 2021
Unprompted review
Reply from Rent4sure Ltd
Thanks so much for taking the time to leave us a five star review and we’re delighted to know that Chris was able to help you with a great Wifi deal for your new home. We’re sorry that the referencing process was a bit more involved than you’ve previously experienced. While we aim to make the process as quick and easy as possible, we are required to obtain enough information to ensure the check is thorough, detailed and accurate. This allows your letting agent to make an informed decision based on the facts. Wishing you all the best for your new tenancy.
Easy to use and helpful staff.
Zoe has been very helpful with our first experience of Rent4sure, and we are surprised that how the system get the required report back on time, thanks!
September 27, 2021
Unprompted review
Reply from Rent4sure Ltd
It’s great to know that your first experience of Rent4sure was a good one and we’ll pass your feedback on to Zoe!
Very friendly and helpful staff.Good…
Very friendly and helpful staff.Good customer service with progress updates at every step. Their references are very thorough so you can feel secure in the knowledge that the reference taken out is acurate and correct. Not the cheapest but, definitely the best.
September 23, 2021
Unprompted review
Reply from Rent4sure Ltd
Thanks for your feedback Toby, it’s much appreciated! We always aim for the highest levels of customer satisfaction through every step of the referencing process, so it’s great to hear this.
Reply from Rent4sure Ltd
Thanks Hugo!
Grace MacGregor has nailed it...
Grace MacGregor has been highly professional and very helpful, listening to my needs and tailoring a package just the way I need it. Always quick to respond to me. Highly recommended.
September 22, 2021
Unprompted review
Reply from Rent4sure Ltd
Thank you so much for a great review, Ben. Our account managers work really hard to provide the best service possible so we’ll make sure to let Grace know!
We have used RENT4SURE for many years…
We have used RENT4SURE for many years now and have always found them to be reliable, accurate in their work and helpful whenever needed. Our account manager Kris Arnold will often check-in with us to ensure we're happy and advise of changes to their services.
September 21, 2021
Unprompted review
Reply from Rent4sure Ltd
Thanks so much for taking the time to leave us a review, Luke. We're so pleased you're happy with the quality of service Kris and the team provide.
We have been using Rent4Sure for many…
We have been using Rent4Sure for many years now and have always had very good service. The staff are very helpful and knowledgeable. I would recommend them.
September 20, 2021
Unprompted review
Reply from Rent4sure Ltd
Thank you for the fantastic review, Sandra. We aim to provide the best possible customer service at all times, so it’s great to hear this.
Extremely Helpful
Rent4Sure have been extremely helpful when it came to doing our reference check. They even gave us the option to help set up our broadband. This process was made so simple by Chris Wesson and I can’t thank him enough. The service he provided was excellent and made the process of finding our broadband super easy.
September 16, 2021
Unprompted review
Reply from Rent4sure Ltd
Hi Sean, thanks for taking the time to leave such a great review. We’re so glad to hear about your positive experience and will pass your kind comments on to Chris. Good luck in your new home!
Sabah was very helpful
Sabah was very helpful, polite as well as professional. She personalised my choice and was understanding of my needs.
September 10, 2021
Unprompted review
Reply from Rent4sure Ltd
Thanks so much for your feedback, Arvydas.
If you want to be harassed use this company
Abhorrent company, ruined my experience of renting asked not just me but my employer, guarantor and everyone else for way too much information when what they already had was more than enough. (Ps. I shouldn't even need a guarantor). They harass you every day and night. I was sent the first email Friday night 8pm, and obviously didn't respond as it was no longer working hours. I got harassment emails Saturday 8pm and Sunday 8pm in capital letters saying URGENT when it hadn't even been 1 working day. How dare they harass me on my weekend when they had only emailed on Friday night. I reported as spam and the emails stopped thankfully. The same happened with my guarantor as they sent her the wrong form and continued to harass her to sign it even though she had told them it was wrong. Vile horrible company.
August 27, 2021
Unprompted review
Reply from Rent4sure Ltd
Hi Imogen,
Thank you for taking the time to leave us your feedback.
As one of the UK’s leading tenant referencing companies, we work hard to make our contact and engagement with customers as easy and smooth as possible so we’re sorry to hear about your experience.
When an agent asks us to carry out a reference on their behalf, they rely on us to provide them with evidence about whether potential tenants are genuine and have the means to pay their rent on time.
We will never ask for more information than we need, but it must be enough to ensure the check is thorough, detailed and accurate and that it complies with all current legislation. This is to protect customers from fraud, identity theft and other illegal activities, and to allow the agent and landlord to make an informed decision based on the facts.
We ask applicants and guarantors to provide the information as soon as they reasonably can so that the moving process is not delayed or put at risk, which could cause inconvenience and expense to landlords and their tenants. Reminders are sent out because sometimes emails go astray or are missed the first time.
While the vast majority of our reviews are positive, please be assured that we look into and assess all feedback so that we can keep on improving our customer service and achieve the highest standards and experience for everyone.
If you would like to contact us in person to discuss this further, you can either call us on 0330 088 3774 or email us at enquiries@rent4sure.co.uk.
Kind regards
Rent4sure Ltd.
Very friendly and helpful staff
August 25, 2021
Unprompted review
Reply from Rent4sure Ltd
Always happy to help! Thank you for letting us know, Dana.
I spoke to a member of rent4sure team
I spoke to a member of rent4sure team - Charlie, he was very kind and helpful regarding setting up gas and electric bills in my new home.
August 25, 2021
Unprompted review
Reply from Rent4sure Ltd
Thank you for your feedback and wishing you all the best in your new home, Vesna.
Great service
I spoke to Rob from the Rent4sure team who was very helpful in selecting the right broadband option.
August 25, 2021
Unprompted review
Reply from Rent4sure Ltd
We're glad Rob could be of help and thank you for taking the time to leave a review, Jess.
VM broadband
Spoke to Sophie regarding VM broadband. She has been very helpful and patient to explain all the details to us as we are new to the country. Thanks very much, Sophie.
August 18, 2021
Unprompted review
Reply from Rent4sure Ltd
It's great to hear that Sophie was able to help with getting your broadband set up. Thanks for letting us know and wishing you all the very best in your new home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.