Bad experience - must avoid I booked through a third-party rental comparison site, and while the price looked attractive, the actual experience was extremely the worst. I had to travel 15 k... See more
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i have accidentally called this company and spoke to a person called Sham.. amazing service!!! he is a real gentleman honest authentic straight forward and extremely helpful! it happens to be that the... See more
Company replied
I found this website through a Google search. They appear big and professional, but two web forms didn't result in call back and when I phoned the next morning to make an enquiry, the person who answe... See more
This is my 3rd month for amex car rental so far soooo goooddd ...this amex ca rental recommended to all who wants to rent a car...this comany is perfect for you guys they are all professionals.highly... See more
Company replied
Company details
Written by the company
Rent a car Dubai : We offer Car Rental Dubai with unparalleled customer service. Get the cheapest Car Hire today from Rental Cars UAE
Contact info
3902 Burj Khalifa , 35114, Dubai, U.A.E.
- +97180022799
- Info@RentalCarsUAE.com
- rentalcarsuae.com
3.9
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
AVOID - do not return deposits, to far from airport & supply cars smaller than ordered
AVOID - The whole experience was shocking: From Mr Sulayiman picking up 4 people with luggage in a small car to take us 10 minutes drive away with luggage in our laps to collecting a car much smaller than we ordered. On return, we had to wait 20 minutes for transport to take us back. THEN IT IS THE DEPOSIT YOU WILL NEVER GET BACK OR HEAR FROM THEM AT ALL FOR 2 to 3 MONTHS UNTIL YOU GET THE CREDIT CARD COMPANY INVOLVED - DO YOUR RESEARCH ON THE DEPOSIT VIA REVIEWS
May 24, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Good amex car
May 23, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Good Experience and very good price too
Good Experience and very good price too
May 19, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Sulleyman was great and very…
Sulleyman was great and very knowledgeable!
May 18, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Excellent service from Suleiman
Excellent service from Suleiman
On time, efficient and polite.
May 17, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Brilliant company super professional
May 12, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
I have been using Amex rental for…
I have been using Amex rental for almost 6 months now and they are very friendly and professional even if you have a problem they try to fix it and solve it. I even recommended a relative to rent from them and the car that was received needed a bit of maintenance we in formed them and they changed the car for us immediately and they even didn’t count the first two days of the rental. So they are even very professional in case that you get a fine they share it with u and they inform you about it not like other rental places that don’t tell you the details of the fine and they give you a random number to pay and they say it’s a fine . So definitely I’m recommending Amex rental for everyone I know
May 11, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for sharing your experience with Amex Rental. We’re thrilled to hear that you’ve had consistently positive interactions with our team and that our service met your expectations, even in challenging situations. It's great to know that our prompt support and transparent communication made a difference, especially when it came to vehicle issues and fine handling. Your recommendation means a lot to us, and we truly appreciate your trust in referring family and friends. We look forward to continuing to serve you with the same level of professionalism and care.
Great rental company
Great rental company. I've been sui g these for years now and have never had a problem. Recommended
May 10, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
I have been using Amex’s services for a…
I have been using Amex’s services for a few months now. They’re professional and smooth with their operations. I have had a pleasant experience and highly recommend them.
May 9, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Good car rental
Rented a car for a month car was great no problem. It came clean and early from time of deliver. Staff replies to inquiries.
May 3, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Super satisfied with the great service…
Super satisfied with the great service they have and still providing me since 3 years. Can’t be more happy than rental cars !
May 5, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Everything great and clear
May 5, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Excellent experience with the check-out…
Excellent experience with the check-out process. Kudos to the Amex team. Great thus far!
May 4, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
❌ Don't Book Online — Just Call Them!
DISCLAIMER: This review is about their online service only and doesn’t reflect their in-person experience, which I believe is much better. I’m sure the staff are great face-to-face — but their online process? Not so much.
Yes, they are real, and yes, they exist — but they’re far from being a professional online booking agency.
If you’re not physically in Dubai, don’t rely on the website to book. Instead, call them directly and ask for the list of cars available for your dates. Why? Because if you book online, there’s a strong chance you’ll get a message saying the car you booked isn't available, and they’ll try to push you toward something else.
🚗 Pro tip: If you're in Dubai — just pick up the phone. The staff will help you find what’s actually available, and the prices are honestly great. You really can’t beat them on affordability.
🙏 I genuinely hope they improve their online system or hire someone who can sync the website with real-time availability. It would save a lot of frustration and reflect better on what’s otherwise a solid rental company.
May 4, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your honest feedback. We're sorry to hear about your online booking experience and understand your frustration. We're actively working to improve our website and real-time availability. We appreciate you recognizing our in-person service and hope to serve you better next time.
Delivery is nice and friendly,
Delivery is nice and friendly,
Car is okay
May 3, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
This is my 3rd month for amex car…
This is my 3rd month for amex car rental so far soooo goooddd ...this amex ca rental recommended to all who wants to rent a car...this comany is perfect for you guys they are all professionals.highly recommend without hesitation...
February 3, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Amazing fast all perfecto
Amazing fast all perfecto
Thank you Sulayiman
April 27, 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
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