Rental Cars UAE Reviews 

The car is very good, but there are no stickers indicating when maintenance is due, and your staff is also very bad because they read my messages and do not respond, and there is no one among them who speaks Arabic. Finally, maintenance also does not respond to any inquiries.

second time i am dealing with team and i can see there is zero improvement. No customer satisfaction what so ever. need to followup multiples time to get a car and 100% assurance that i will not get the car on time.

They are a group of thieves who tried to steal $370 from me as a deposit, and they did not respond to my emails or messages to them on WhatsApp, but I got it back from them by the force of Visa Card law.
Don’t rent from them, you will regret it

‼️Attention Don’t Touch‼️
Worse rental car experience in the last 15 years in the UAEz Never ever anymore.
2 hours delay in delivery, than very bad condition car ugly,, dirty, full of scratches, very less patrol
Inside & much more.
‼️Don’t Touch‼️

Very bad customer service
Total scam deposit no one wants to talk to you for the refund
Been waiting over a month nothing yet not even a reply to email.or message
Stay away they are very bad disrespectful and fraud
I will follow up with authorities in this matter and take legal action

We've paid online in advance to rent a car for one week from this company in Dubai. On the day of the supposed delivery they told us that the car is not in stock. Then they didn’t deliver the alternative car at the agreed time, made us wait for a day in our hotel room (stating repeatedly that they will come). Awful customer service, do not recommend it. I'm also scared to think if we will get our deposit back reading from the other reviews.

The booking process is simple , the confirmation is immediate, then the problems start Whats app messages requesting documents that have already been sent , then they send you someone else's confidential documentation and ask you to confirm if it's you. This is all prior to Car delivery , then you are informed that there has been an IT issue and the vehicle is not available you will need to take an alternative. Refund requested , I'm not sure that this company is to be trusted as their confidentiality policy for sensitive documents is appalling.

I recently had an extremely unsatisfactory experience with AutostradRent, specifically the branch located at Dubai Airport Terminal 1. My frustration primarily arises from the company consistently adding extra charges even after I returned the car.
Despite returning the vehicle in excellent condition, I have been confronted with an ongoing stream of additional fees. What exacerbates the situation is the lack of transparency and the seemingly arbitrary nature of these supplementary costs.
Attempts to address the issue with the company have proven fruitless, leaving me feeling both frustrated and helpless. The persistence of undisclosed charges is not only disheartening but also raises serious concerns about the business practices of AutostradRent.
I strongly caution prospective renters, especially those considering the Dubai Airport Terminal 1 branch of AutostradRent, based on my regrettable experience. Unfortunately, I cannot recommend this specific location due to the alarming and unsatisfactory pattern of adding undisclosed charges.

The online booking process was straightforward and user friendly. The website provided clear information about cars.

Indigo Car rental Dubai. Never use this company.
Rip off. Very dishonest. Do NOT give them your credit card details. Use another company.

From the start to finish this has been my absolute worst car rental experience!

At the beginning. I got the quote and paid for the car with the promise that it would be delivered within 2 hours. In the end, after many phone calls with your agent (+971 52 905 5158) and no clear information, I finally went to a location to pick up the car in a taxi as I was getting late for my scheduled meetings.

At drop off. The same thing happened. I had informed you a day prior the time and place for pick up. And of course the person was not there on time and caused much unnecessary stress as I had to leave to catch my flight

Finally getting the refund of my deposit which didn't get returned within the stipulated time left me feeling that this was all a scam and that I would never see my money again.

I finally received this credit Monday Sep 4. The rental finished on Jul 23. So it took you 30 business days and 42 calendar days to process this refund! Really unacceptable!

Bottom line is the stress and hassle of dealing with your organisation is definitely not something I would wish upon any traveller!

I ordered a specific car, they responded that the car was available and that they will deliver it.
They delivered the incorrect car, and the AC did not function at idle only when cruising so every red light and stop sign was painful.
They made it very stressful to return the car and did not come when planned. I had to leave the car and took over an hour of my vacation time to organize this between the hotel and Amex.

Over 2 months NO RETURN OF DEPOSIT AND NO RESPONSE. I will get a response when i ask about a car rental, but when I ask about a return of deposit the conversation dies.

Scam, robbery, STAY AWAY!!!

*****DO NOT RENT A CAR FROM THIS COMPANY******
They take a deposit at the beginning of the rental and they try to avoid refunding it. It took 2 months of me texting and emailing them every single day to get the deposit back!

They eventually produced a cheque for me that was signed but i had to go to a dodgy looking office near the airport to collect it! They kept saying they will deposit cheque everyday but they never did.

GO TO A CAR RENTAL COMPANY THAT TAKES NO DEPOSIT, THERE ARE LOADS OF THEM IN DUBAI NOW, ALSO YOU WILL NOT GET DEPOSIT BACK IF YOU ARE A TOURIST OR VISITOR AS YOU NEED TO DEPOSIT CHEQUE IN A UAE BANK ACCOUNT!!!!

PLEASE DON'T MAKE THE SAME MISTAKE AS ME AND AVOID THIS COMPANY WHO PROVIDE VERY OLD AND HEAVILY DAMAGED CARS FOR RENT AND GO TO GREAT LENGTHS TO AVOID RETURNING THE DEPOSIT AT THE END OF THE RENTAL!

ABSOLUTE CON MEN! Never got my £500 deposit back and just get told the accountant is doing in 8 months later.

Opens my messages and just says “I’m sorry I’ll get the accountant to do it’ AVOID!!

They stole my money please don’t book with them, I booked car in Santorini and when I arrived they told me we don’t have this category and we cannot refund you they stole 100 euros

Please do not use this company, I used my debit card to make full payment 1500Aed...which covered the full rental agreement. At the counter I was told to add full insurance cover 120 Euro...plus 300 euro blocking which will be returned back.....after 2 months they charged me to my debit card the entire amount including the deposit, My rental agreement which was 1500 ended up with 3500 Aed . They have just robbed me and used my debit card , im not sure how, and they are also not replying to my emails. The service was pathetic also during takeover and handover......do not use do not use...SIXT rental ...its professional robbery

I shouldn't trust the name of the company and book online the car for the whole period of my stay in UAE and they deducted the full amount plus the insurance and after I arrived to the airport the agent refused to handed me the car over bc he calimed my driving licences " is not valid in UAE " which is a big lie bc all other agencies accept it and said it's valid in UAE also he asked me to cancel the reservation and said you will get refund within 30 days but obviously they scammed me the all amount because it's passed more than 30 days still no refund and no one reply to my emails . I called the call center before I leave UAE trying to get my money back and they insisted that I will get the refund within 30 days just to procrastinate . a company like this everyone must be careful before dealing with them, they must have bad reputation for scamming clients and misleading them with these lies.

Possibly worst customer service except Tahir who was helpful. Car was different than photos, it had cases that we were not allowed to remove. Early return also not possible, your sum is non-refundable. Tourist should pay with cards only because deposit return takes 21 day for some reason (no idea why because they know salik, car condition and fines at the moment of drop-off).

Wouldn't recommend to anyone

Few words can describe the fiasco.
Bullet points
. 13.15 pm Booked and sent all docs to have car delivered by 7 pm
.7.45 pm no delivery - already Late for friends birthday -called twice - told on the way
8.30 - could not leave house as needed the car , as travelling by 5 am - called again - multiple apologies - investigating
9 .00 pm - Expected call back - none -
9.15 pm called again to be told - you did not send your documents- which I did at 13.45 pm and we’re confirmed by 15.23 pm by hertz
22.00 - obviously missed the birthday dinner and very upset friend to be told we don’t know when we can get the car
23.05 pm called by hertz to be informed everything closed and you will have no car unless you can get to Abu Dhabi airport in 30 minutes to collect ( 40 minutes away ) - arrogance is now passing the comedy status )

So at 23.45 pm I have to be somewhere - a 3 hours drive from AD now with no way of getting there, unless I now must pay 240 euro one way by Uber and taxis there and return by Uber again

A Fiasco - a farce - an embarrassment of a global brand

Only my feedback - but if Al Futhaim are not able to manage the franchise , then hertz should Cancel, severe negative customer experience

DO NOT RENT FROM HERE - I rented a car 26 December 2021, paid in full and that took almost $1600 AUD bond - I returned the car the next day - have contact them on multiple occasions with zero reply this has been 2 months. This company is a scam - they steal your money from your account and when you request for it to be refunded they ignore you, I have had to raise a case with my bank to have this money refunded.