Rent A Sauna Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff for delivering quick, professional, and seamless home installations. Consumers truly love the product quality, noting how relaxing and wonderfully simple the saunas are to use daily at home. Many buyers frequently mention that the overall service makes renting and setting up an absolute game changer. However, some customers also noted frustrating issues regarding slow communication, unhelpful billing responses, and unresolved account questions. A few reviewers experienced delayed replies, poor support, and unexpected difficulties when trying to resolve various administrative problems with staff.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and quick... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, professional, and helpful... See more

User experience

Consumers find user experience to be exceptionally positive, describing every step from the initial rental... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly recommend! We’ve been renting this sauna long-term on a weekly basis and absolutely love it. The guys who installed it were awesome — super friendly, quick, and made the whole... See more

Rated 5 out of 5 stars

Everything is brilliant about this sauna, delivery and installation, easy to use, beautiful, efficient, Australian owned, very low EMF’s. It is my go to at the end of a working day to take some time o... See more

Rated 5 out of 5 stars

We are very happy with our one person sauna from Nook Saunas!! The customer services excellent and the delivery and set up was very quick and efficient. Even though our delivery time was a little... See more

Rated 5 out of 5 stars

I picked Nook Saunas because of the option to Rent before you buy, and for the free delivery and installation. The team have fantastic communication, texting us on the way when they were within half a... See more


Company details

  1. Sauna

Written by the company

Infrared home saunas from only $59 a week. Rent from just 1 month! Free delivery and installation. No hidden fees. Love it and don't want to give it back? Option to buy after renting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(209)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rent a sauna has excellent customer service

Rent a sauna has been an excellent and streamlined experience.
From the customer experience to the installation and automated payments.
We absolutely love our sauna and are likely to purchase once the trial period is over.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Nook Sauna Review

I am very with my Nook Sauna. From the first point of contact the staff I dealt with were lovely. The delivery personnel were very accommodating and kept in contact with us right through to the installation. Such a smooth transaction. The sauna itself is amazing. It has exceeded my expectations. I did some research and the Nook sauna was by far the best bang for your buck. The customer service by all involved was top notch. Very satisfied customer and would definitely recommend.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

I was looking for an infrared sauna for a long time. There are so many brands out there and prices can vary wildly so I was taking my time to do my research, until one day I was just talking to one of the moms from my son’s school and she mentioned Nook. She said she rented hers for 4 weeks and loved it so much that she decided to purchase it.
I contacted nook the next day and went ahead with the renting process. It took them about 3 weeks to deliver my sauna, the communication was great, the boys that delivered and installed my sauna were absolutely amazing and now I have my own infrared! After 3 days my husband and I knew we were ready to purchase it. We couldn’t believe how easy everything was, and how beautiful the sauna looks! We got the 3 person one that is big enough for me to lie down with my knees bent also comfortable for my husband. There is Bluetooth which I play some meditation music or sometimes listen to my audiobook. A+!!!! 10 out of 10!!! Highly recommended it!!!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Check your Bank Accounts

What a disappointing outcome, trying to resolve an accounts issue, simply asking for a statement as we have dishonored amounts while a positive account bank balance has now turned into debit collection and legal from the CFO. Seem excessive - Customer Series is one star. I tried to call and asked to be called but they would only hide behind emails

October 14, 2025
Unprompted review
Rent A Sauna logo

Reply from Rent A Sauna

Hey Liz,

I’m sorry to hear you feel disappointed, though I do want to clarify that we’ve done everything possible to help resolve your account over the past few weeks. Our team spent considerable time reconciling payments, resending invoices, and communicating next steps clearly, including offering several chances to finalise the balance before any escalation.

Unfortunately, with multiple dishonoured payments and no resolution, the matter had to be closed in line with our rental terms. I understand that’s not the outcome you wanted, but it was the only fair and practical option left.

We genuinely wish you all the best and appreciate the opportunity to have had you as a customer.

Rated 5 out of 5 stars

We are very happy with our one person…

We are very happy with our one person sauna from Nook Saunas!! The customer services excellent and the delivery and set up was very quick and efficient.
Even though our delivery time was a little longer than we would have liked, I'm still giving this five Star review as I would assume being such good value for money the demand is very high.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stoked with my Nook Sauna 🙌🔥…

Absolutely stoked with my Nook Sauna 🙌🔥 It’s honestly become my little happy place at home. Super easy to use, heats up so quick, and the quality is next level! feels like I’ve got a luxury spa sitting in my house 😍

Shoutout to the customer service too, they’ve been so friendly and helpful, they made the whole thing a breeze. It’s rare to get that kind of service these days and it really topped off the experience 👏

My body feels more relaxed, stress melts away, and I’m sleeping better too. 10/10 recommend! best investment I’ve made in ages!

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Sauna is life!

I can’t imagine my life without a Sauna now. I love it so much and it helps me to wind down after a busy day at work. Everything has been great from the installation to the quality of the sauna. I would definitely recommend!!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Amazing experience! From the installation, the sauna quality to the customer service check ins. I couldn’t be happier and I highly recommend!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience from the first point…

Amazing experience from the first point
Of contact.
Delivery and installation was a breeze!

We have had so much more time with family as everyone wants to come sauna with us.
It’s so amazing! The best thing we have ever done is rent this sauna!!
For health and for mental health as it brings people together 🥰
Not sure if we will ever be able to give it back, may end up having to buy it out 🤷🏼‍♀️

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with our sauna

We researched so many infrared saunas & so happy we went with Nook. The heat panels are amazing and the quality of the sauna is really good compared to some others I’ve been in.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

The team were fantastic to deal…

The team were fantastic to deal with—super accommodating and quick to respond. They set up the sauna smoothly and even made it easy for me to upgrade to a larger model. Couldn’t recommend them more for both service and flexibility!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Ripping you off Please read email chain

Please read email chain. This company is ripping you off and won't answer basic questions.

If I am buying the sauna I don't want a second hand one. I want a new one. How does this work? Will I still get my rental amount deducted if I say I want a brand new one? You shouldn't be charging people the cost of a brand new one if it isn't brand new. You will find in consumer law that's actually illegal.
Show quoted text
I asked questions that were not answered. If you fail to answer I will just review the company on every site possible for not answering basic questions. Your choice.
Show quoted text
Hi Megan,

After careful review, we must respectfully decline to proceed with a rental arrangement at this time.

As a business, we reserve the right to determine when we are able to offer services, and on this occasion we are unable to accommodate your request.

We appreciate your understanding and wish you well.

Warm regards,
Henry Lambert | Head of Operations

rentasauna.com.au

September 11, 2025
Unprompted review
Rent A Sauna logo

Reply from Rent A Sauna

Hi Megan,

We chose not to move forward with your rental request because of the way communication unfolded. While we always aim to answer enquiries clearly, our team was met with unnecessary hostility and threats. That’s not something we can accept. You then threatened to leave a bad review if we did not proceed.

To clarify, we never sell second-hand saunas as new. Any sauna that has been part of our rental program is offered at a discounted price, while saunas sold as new are always brand new.

Rated 5 out of 5 stars

Everything is brilliant about this…

Everything is brilliant about this sauna, delivery and installation, easy to use, beautiful, efficient, Australian owned, very low EMF’s. It is my go to at the end of a working day to take some time out and rejuvenate, what a bonus it’s good for me. Oh and my 88year old father loves it too, it gets that cold out of his bones, and helps his heart health.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love this sauna

Love this sauna
Set up quick and easy so cute and compatible and aesthetically pleasing!
Suzy x

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

2 person core infrared sauna

The setup was quick and easy.
The people were very polite and explained how to use it.

We got the 2 person core and absolutely amazing we love it so much we honestly probably going to buy out at the end of our lease agreement.

August 25, 2025
Unprompted review

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