Rentcarla Reviews 

DO NOT HIRE FROM HERE!!!! me and my friend arrived in nice airport to hire our car. we were an hour late to pick our car up (euro car nice airport) because of delays in our flight and when we got there they claimed they had already given the car away and they also claimed they had never received the deposit I had paid to Carla. they also claimed because we were under 25 we had to pay this extra tax. we couldn't afford this so we were left stranded without a car. its been 10 days now and I still haven't recieved my refund from Carla. DO NOT GO THROUGH THIS COMPANY.

Carla is a SCAM!!! They didn't even have a car in the city i was in! They weren't going to call me and tell me. I had to track them down only for them to basically shrug and say there were no cars. I was stranded with no car!! AND THEN THEY CHARGED ME. And they DID IT AGAIN. When I call them, they hang up. I have emailed. I have written them through there website. NOTHING.

Is there a 0????

Horrible Horrible business. No where on the app or the car selection page does it state that there is any kind of deposit. I proceeded with my rental, paid the upfront fees which was nearly 1/2 i believe. Only to get halfway to my destination to learn that there is a $250 deposit via cc. But yet you took money from my debit card and now are asking to hold $500 for me to pay the remainder with my debit card. I attempted to call the car rental business only to be told by the lady there that they had no way to contact Carla. No email or phone number to give me. WHAT? You use this 3rd party to rent your cars out for you and have NO way of contacting them? Then I go back to the app for the 10th time to try to cancel and they keep trying to add more insurance coverage each time that I go on there to cancel. I finally got on the app, and everything was in a foreign lanquage and I couldnt go any further. Then the app asked if I have picked up my rental. What? I clicked that I was not able to and now they are saying the reservation cannot be cancelled and that i cant get a refund. Watch! I screenshot it all and I record it all. Im getting my $80 dollars back. This company is a fraud and STAY FAR FAR FAR Away from them

Basically a scam... sells you policies you can't use and pretends to hae customer service but literally just doesn't respond.. avoid at all costs.

Picked up car from Ljubljana Airport on 5th August from carwiz rentals for 10 days and to be dropped off at Slit Airport Croatia, they informed me that there will be 400 euro for drop off in another country. This was not stated on my quote and if known I most likely would have booked somewhere else. This is very deceitful

**Gig Workers (& New Renters) Beware!**

I rented from here for the first time through Carla's gig workers program. My rental was at 12 PM, and the website said I could check in after that. I arrived at 12:15 PM, but the doors were locked, and no one was at the desk—despite them closing at 12 PM. I waited and called Carla, but there was no response from Hertz.

When I returned on Monday, I encountered two disrespectful men—one wearing sunglasses, the other avoiding eye contact. They claimed the door was locked, which didn't make sense given my confirmed reservation. I later learned they don’t rent to gig workers, contradicting what was listed online.

They told me last week they couldn’t refund my prepaid reservation, and now they’ve informed Carla that they won’t process the refund.

Avoid this Hertz and Carla Rental Car altogether—it's worse than using Priceline!

Very bad experience with Carla Car Rental. I booked a car and paid in full in advance, only to be told at pick-up that the car was unavailable despite a confirmed booking and non-refundable payment. I tried contacting them through multiple channels (email, app, social media) and received no response. Unprofessional service — never again.

I made a reservation for CHF 68.- (Swiss Francs) with Carla. This included third party liability insurance. Europcar told me that the basic insurance coverage was not displaying on their system and they had no option to add it. Therefore, they said that they would only release the vehicle to me if I could get Carla to confirm that they would cover the basic insurance payout in the event of an incident. After speaking to Carla on the phone, it was clear that Carla was not covering the insurance and that something had gone wrong on the system. I was told by the Europcar manager that it was not their problem, but a problem that needed to be resolved between myself and Carla. As a customer, I found this very unsatisfactory.

As I was by now in a hurry, having been waiting for over 1 hour, I asked what alternative options there were. I was told that Europcar would release the hire vehicle to me if I paid for extra insurance. After speaking to Carla again, we agreed that I should accept this and then send Carla the details upon my return so that they could pick up the issue with Europcar and find a resolution to refund me the excess that I paid.

The total amount that I had to pay was CHF 164.17 (CHF 152.52 from Europcar + CHF 11.65 from Carla). So, I ended up paying CHF 96.17 more than was in my rental agreement. Carla then refused to make any refund or take up the matter with Europcar as promised. I will not be using this service again.

Made a reservation, then canceled. They did not provide a full cash refund although they stated there was a free cancelation policy. Stay away from this company!

I booked a rental car for my trip to Tenerife through Team Carla. The booking clearly stated that the rental fee of €51.45 was to be paid at the counter. However, the same amount was also charged to my credit card by Team Carla, resulting in a double payment.

I contacted their support but have not received a satisfactory explanation or refund. This experience was frustrating and disappointing, especially during a vacation.

I do not recommend using this service unless they improve their transparency and customer support.

They are thieves!
I booked a car with them. I paid for an extra service they offer to skip the line if there are too many people at the counter. It turns out that this “pass” does not exist. When I went to pick up the car, Avis had no idea who they were and said they are not affiliated with them. Avis made me redo the whole process to add car insurance and all the options I had already ordered through Carla.

When I contacted Carla’s customer service, they told me that they didn’t force me to take the skip-the-line service and that I added extra options with Avis, which is why I ended up paying the full amount with them. AND ON TOP OF THAT!! I have 11 separate charges from CARLARENT on my account!!

They are thieves – do NOT book with them!!

It was very bad company. I booked the car with them first of all they charged me insurance without any notification second when I canceled on the same day they didn’t refund the money back to my credit card. They refunded to something called Carla cash, which can use it only for 18 months so please this is warning to every person who want to reserve with them be careful they will not return your money and don’t believe them when they said free cancellation

Denied Vehicles, No Refund – Carla Kept Over €1,670 Despite Failing to Deliver

I’m writing this review to warn non-EU travelers — especially those visiting Italy — about Carla Car Rental’s deceptive booking practices and refusal to refund for services they failed to deliver.

🔻 Here’s what happened:

I booked three vehicles through Carla for a family trip to Italy:
• Rome – Voucher #3400086
• Florence – Voucher #3410351
• Milan – Voucher #3410371

In each case, I paid in advance, received confirmation emails, and presented myself at the pickup location with my valid physical UAE driver’s license in English, which meets international rental standards.

To my shock, I was denied all three rentals by Carla’s local partners, who demanded an International Driving Permit (IDP). Yet, Carla’s own booking confirmations only stated that a driver’s license and credit card were needed. No clear or visible warning was shown during the booking or payment stages.

Even the “requirement” they now refer to was only mentioned deep in the Terms & Conditions as a recommendation, not a hard legal rule — and it never appeared in any of the main documents they emailed or highlighted at checkout.

💶 The result?
• 3 bookings denied
• Over €1,670 paid
• Zero service delivered
• Carla offered only $500 in “Carla Cash”, which is essentially store credit I have no use for
After over a month of back-and-forth communication, Carla has now stated they refuse to refund or compensate beyond their credit.

⚠️ Be warned:
• Carla hides critical driving requirements behind fine print
• They take no responsibility when their partners deny you service
• Their “non-refundable” policy applies even if you receive nothing in return

Avoid Carla at all costs unless you’re willing to risk losing your money — and being stranded without a car despite a paid booking.

Car rentals are never great but this one is a whole new level of useless at best and trying to scam you at worst.

This "company" is fraudulent DO NOT USE!!!!!!!! I went to pick up my rental from enterprise and they had no idea who they were!! The guy said they're not affiliated with them. They had me go through the whole process of adding car insurance, and all the amenities that I had already ordered through Carla.... so when I called them once I left enterprise, and I told the lady that they didn't know who they were, the lady from Carla hung up on me!!!!

Completely dishonest, a scam.

We rented the vehicle for X amount and purchased insurance that supposedly covered damage to the car with no deductible.

When we arrived at Goldcar, we realized this insurance didn't even exist, nor was its value listed on the voucher.

We also learned that we would have to pay another amount at the counter, which was never mentioned during the reservation process.

We also had to purchase another insurance policy, one now valid through Goldcar.

I also point out that nowhere on the Carla Rent a Car website are the terms and conditions or the complaints book available. These are required by law.

In short, it's a shell company.

Horrendous business practices. Not a legitimate company. Stay away.

When I arrived to pick up the car the there was no car available and I did not receive any notification. Spoke with customer service and never returned with a solution or proposal, I called again and they pretended they did not know about the situation.

Their rental site is awfully deceiveIng. Within 48 hours I canceled the transaction and I was supposed to get a full refund. They kept part of my money and gave me Carla credit. That will do me no good as I refuse to do business with these people. Beware, beware beware!!!

The service center promised assistance, but it turned out to be a tactic to delay and avoid responsibility. I ended up losing both money and valuable vacation time. I strongly recommend renting directly from the car rental company instead of using third-party services.