Rentcarla Reviews 

I booked through Carla, quoted £150 for a rental in Brindisi. When I arrived, the supplier told me I owed €295. I called Carla, but they couldn’t resolve it and said a supervisor would need to call back.

Stranded at the airport with my one-year-old, I had no choice but to pay the €295 directly to Europcar.

The result:

I lost the £98.39 I had already paid Carla.

Carla provided no service.

I had to pay again, at a higher rate, just to get a car.

Carla have since refused to refund me and instead offered “Carla Cash” — store credit that I neither want nor asked for. This is not a refund.

A complete lack of ownership, transparency, or accountability. I strongly advise avoiding Carla and booking directly with a reputable provider.

Hello,

We apologize for the inconvenience you have experienced with your recent car rental booking. We understand how frustrating it can be when plans do not go as expected.

To make up for this inconvenience, we have applied 20 USD Carla Cash to your account. This credit can be used towards your next booking with us.

We appreciate your understanding and hope to have the opportunity to serve you again in the future. If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you for choosing our car rental service.

Best regards,

Sean
So this is a email i received back from Carla rental car for a rental they charged me $505.00 for that i never picked up in which i cancelled with a second party because there's no way to call and contact them directly. Everything is threw email and even if you do email them you won't get a response until the next day or 2. But long story short, it was my first and last time using them and yet they are deciding to not refund me my money they are stealing, nor give me some kind if voucher credit for the 500$ they are stealing for a car i never picked up. So if anyone is reading this review please listen to the others who tried to warn me before you go down this rabbit whole of scammers. And to add a taste to there shit show, they have the nerve to try and credit me 20 freaking dollars of my own stolen money. I can tell you now that i won't be paying the $505.00, but i will be filing a report to the BBB exposing these crooks. So freaking tired of companies like this trying to rob hard working citizens 😤. So if anyone is thinking about using this company!!! DON'T!.

We booked a car for a few days in Palermo, Sicily. The booking process was simple but very light on details. For collection of the vehicle at the airport it simply said "contact the local provider." Who the hell was that? So I messaged and asked an asked a few questions and asked for a contact. I received an AI response paraphrasing my question, giving no useful info but did give me a phone number. I sent a message.

The next day we rock on up at the airport and try to follow the instructions. I am told to phone the number provided and get a shuttle, but the lady at the office says no, walk to our kiosk and gives directions. We walk all over the rental yards but no, no vendor. More phone calls ensue. There were 15 in all taking up 2 hours. After hours of calls and much frustration - even the local airport police got on the call twice - the vendor agrees to pick us up at the arrivals gate. More time goes by and more calls until we finally all realize that Carla has given us the contact for a vendor in Cagliari, Sardinia, not Palermo, Sicily. How embarrassing! The Cagliari people are blameless and did an excellent job trying to help us out... But they're 470 kilometers away!!!!

Having completely F-d up the booking and offering nothing but an Ai response, we booked with another vendor. That was 3 hours of our life wasted.

So, when we got mobile access again I see a message from Carla saying "have you collected your car - yes / no". I respond no and try and report the issue. As soon as I say "cancel" the automated page tells me they have no record of my booking, name or email. I have their emails!

I finally manage to report the issue to the useless AI which tells me how sorry they are and it sounds like the supplier is at fault. NO - YOU ARE AT FAULT. Ill be disputing the charges.

This company is a complete fraud and scam BOT. Maybe you get a car, maybe you don't. Don't believe the 4.5 star Google play store rating. Its bs.

Terrible experience with Carla Car Rental – Avoid at all costs!

We had booked a car through Carla at Florence Airport for pickup at 23:00. Unfortunately, our flight was delayed, and by the time we arrived, we discovered that the Europcar desk (Carla’s local partner) had already closed at 22:00 – an hour before our scheduled pickup time.

There was no warning during the booking process that the location would be closed at our pickup time. We were left stranded at the airport in the middle of the night and had to take an expensive taxi to our accommodation.

The next morning, I called Carla to explain the situation, assuming they would help resolve it. To my shock, they blamed me for not informing them about the delay and offered no support whatsoever. When I went to collect the car the next day, they told me I could only get a vehicle if I made a new booking – for €900!

Absolutely disgraceful customer service and zero flexibility or accountability. I would never book through Carla again and strongly advise others to stay away.

DO NOT USE, as close to a scam company as you can get

We booked a car through them for Edinburgh airport, when we arrived, the systems were down and we were informed no car was available. I requested a refund as we were forced to book elsewhere. They are simply refusing to refund the payment.

Please do not use this company no matter how cheap they may appear to be.

Supplier rented out booked car out and left us stranded. Carla said to just rebook at twice the rate with another supplier. No help at all.

Their insurance doesn't cover a lot (pretty useless), and they sneakily added in a subscription for the Carla Cars Plus, had to fight to get the money refunded (roughly 150 Euros / $ / CHF - had to implicate the credit card company).

Only positive point : you do actually find more or less good deals

What a scam. This company is not evwn based in the US to truly address issues when the company does not comply with its own policies listed. I canceled my rental because the i reached the location where I was to m my paid for car woukd be the location stated that they haven't had any cars available for rent all weekend. I called carla rental and I was told I was not going to receive a refund because I cancelled which is the opposite of what's posted on there site stating you can cancel at any time but the issues was that the took my money then lied and booked me for a vehicle that was never available at the location they stated. A government agency needs to step in and stop this robbery by foreign companies. Don't waist your money with these fraudsters go with a well known company trust me.

The worst rental car company. I supposed to have rented a car for 190 euros with extra protection. Finally when I arrived in Paris with my family I realised that the car had no protection and I finally paid about 500 euros. When I expressed my complaint to Carla , they wrote to me that they will find a solution with the Hertz, but at the end , I didn’t refund. So stay far away from them , they aren’t reliable.

NEVER USE CARLA RENTAL!

They’re happy to take your money and not provide a service. We were referred to Goldcar and told not to purchase any additional insurance as we had already purchased this through Carla.

When we arrived at Goldcar we waited almost 2 hours to speak with a team member who told us they don’t have our car and in order to hire a car without buying additional insurance they needed a $7,000 deposit. If you read seven thousand dollars, you read correctly.

We proceeded to not hire a car and were unable to retrieve any funds from Carla rental even though the car we secured was not available therefore no service was provided.

Save yourself the trouble and only book through AVIS car hire! Carla Car Hire and Goldcar are absolute scams.

Do not use Carla Car Rental. Carla Car Rental is a this third party company. We booked well in advance, and at the time of pickup there was no suitable rental car available at Gold Car, forcing us to approach nearby car rental companies until we found one that had a suitable car available at no notice. Carla Car Rental offered no support and refused to refund us our booking fee, despite no service was rendered. Extremely poor communication and customer service from this company, who have stopped responding to our enquiry. We do not recommend this company. Save yourself the hassle and book with Avis Car Rental.

Carla car rental is just a scam !
It was an intermediate to rent a car, they sold me extra insurance not recognised by the car rental company. At the desk they required two times the already paid amount for the insurance.

Terrible service. To begin with, I was debited $50 that did not come off the total of the car rental price. When I picked my rental up, I was charged full price again and told to deal with carla car. I contacted carla car who asked for evidence, I provided this and then they never responded again. I have tried to call and email with out a response. Then tried to message in the message us contact but it does not work. PUTRID OF A SERVICE! DO NOT EVER USE!!!

Very bad experience with Carla.
I booked and paid, but at pick-up they refused to give me the car because I didn’t have a credit card – something that was not clearly stated before payment.
Since then, I have been going back and forth with their customer service for weeks and still cannot get a proper refund. They only offer a useless “Carla Cash” voucher instead of returning my money.
⚠️ Misleading, unfair, and a waste of time. I strongly do not recommend this company.

Worst experience that I’ve ever had from any car hire company. Arrived to Ibiza airport, told to wait in the car park for a shuttle to arrive which never came. Called rentcarla up and they said there was nothing they could do and would refund the order. Left stranded in Ibiza airport at midnight without a car and an expensive taxi to my hotel - €50 I’ll never see again!

Stay Away. Price on the Carla website is one, then what you pay at the counter is another. You are forced to pay because you made plans around renting the car.
When you contact them, they blame you for not reading the T&Cs, despite you select everything the correct way at the time of booking.

Extremely Unprofessional and Fraudulent Experience with Carla

I want to formally warn other travelers about my extremely negative experience with Carla.

I booked a car through their service for my trip to Greece. Prior to my departure, Carla repeatedly assured me that my reservation was valid and that I would not face any problems. However, my flight was delayed by 4–5 hours. When I arrived to collect the vehicle, I was informed that my car had already been given away because I was “late” and that the supplier only waits for two hours. At no point during the booking process was this condition mentioned.

From that moment, I attempted to contact Carla’s customer support through every possible channel: phone, app, and email. I received no response whatsoever.

The local supplier explained that they could not provide me with another car, as they only cooperate with companies, not private customers. They also stated that they would not charge Carla for this failed rental and advised me to request a refund directly from Carla. As a result, I was left stranded and had to rent another car elsewhere at a much higher cost.

When I returned home and requested a refund from Carla, my claim was denied, even though I had received no service, no support, and no product. Instead, I was offered only a $290 voucher for future use, despite the fact that I had already lost $517.18 on this booking.

This is completely unacceptable. A trustworthy company should never withhold a customer’s money without delivering the promised service.

⚠️ I strongly advise against using Carla. They demonstrate fraudulent practices and complete disregard for their customers. Travelers risk losing their money entirely.

Renting a car always causes some headaches, but this company is unique. When you make the reservation, one price appears, and then when you pay at the rental counter, another price appears. They simply act in bad faith. Furthermore, there is no phone support. Their phone number is available electronically, but I was never able to reach anyone. I gave them one star because it's impossible to give them zero or negative reviews!

My experience with Carla was horrible. I bought the car rental coverage in case of an accident. Once I got to my destination, there were no real instructions of how to get my rental or where to go. It was one of the most stressful moments I’ve had traveling. I then g figured out how to get my rental by going to the app and going through all the helping tools they provided. That soon took me 15 minutes to figure out alone. I then got to the car rental place and Zezgo had undercover feed. I talked to people who rented a car and managed to tell me to just use my car insurance instead of the coverage that I bought through Carla. I spent two 3 hours at the Zezgo rental place trying to tell them that I had my own insurance and would like to use it instead of getting charged an extra 350 dollars on top of my car rental fees and coverage. I decided to get my money back for the coverage I got for my rental, Carla company refused to give me my money back , stopped answering my emails, and overall it was a horrible experience. I don’t recommend this company or zezgo to anyone. Pay a trusted company for their services. Don’t go the cheap way. Lesson learned.

DO NOT HIRE FROM HERE!!!! me and my friend arrived in nice airport to hire our car. we were an hour late to pick our car up (euro car nice airport) because of delays in our flight and when we got there they claimed they had already given the car away and they also claimed they had never received the deposit I had paid to Carla. they also claimed because we were under 25 we had to pay this extra tax. we couldn't afford this so we were left stranded without a car. its been 10 days now and I still haven't recieved my refund from Carla. DO NOT GO THROUGH THIS COMPANY.