Rentcarla Reviews 

Atrocious company who do not care once they have your money! I booked a skoda SUV through them at a cost of £179 for 5 days with all the optional extras from Bucharest airport. They then passed my booking onto NU car rentals who are robbing cowboys. Who forced me to pay £280 extra for insurance as they said i only had the basic insurance despite what my booking said. Absolutely no support from Carla as we could not speak to anyone and on our return they have been no help. Be warned!

Do not use this company.
Both my brother-in-law and I went to pick up car and when we went to desk in Lanzarote they wanted £400 extra when we had paid everything via Carla. My brother-in-law paid it but I refused. £130 was refundable fuel deposit which I would pay but rest was extra insurance or no car. When I showed woman at desk that I had already paid insurance via Carla they said they had no idea and would have to take it up with them. I cancelled order and then requested deposit refund via Carla online for obvious reasons but they refused.
Do not use!
I have booked many rental cars abroad and never had such a bad experience.

I had a great experience with Rentcarla. I made a reservation for a car rental. They were prompt with the pick up and drop off dates and times I requested. And had I needed to cancel my reservation before my scheduled time there would have been no charge to me. That's really helpful and gives me piece of mind when I'm planning my trips because you never know when plans may change.

Great car rental comparison site. My car arrived on time and the booking was flawless. The car seemed to be in great condition as well.

That company shouldn't exist, never feels so scamed. Avoid avoid avoid! They can ruin your holiday. Car booked for 4 oc and we late about 20 min then they say we lost this reservation and money , they offer voucher for refund 75 dollars haha. Hopefully you get for you deserved

Incredible App to compare price of different rental company

À FUIR (English version if needed below) Si je pouvais ne mettre aucune étoile je l’aurais fait! Par où commencer. J’ai réservé via Skyscanner qui m’a renvoyé sur ce site que je ne connaissais pas et j’ai tenté le coup. Bien mal m’en a pris! J’ai réservé une voiture depuis la France pour un voyage en Europe et j’ai été confronté à plusieurs frais supplémentaires inattendus qui ont fait passer le prix de 131 € à 202,76 €.

Premièrement, la voiture fournie était électrique, alors qu’aucune mention claire n’a été faite lors de la réservation. On a proposé de me facturer 80 € de plus pour passer à une voiture essence. Les codes et acronymes utilisés par le site (CCAE, “E”) ne sont pas expliqués, et un client normal n’est pas censé les connaître que ce code et notamment le « E » en fin de code signifie qu’on book une voiture électrique surtout quand la photo montre une voiture thermique!

Deuxièmement, le site indiquait que l’assurance et la responsabilité civile étaient incluses, mais j’ai dû payer une couverture de base obligatoire en Europe, ce qui n’était pas précisé et n’aurait pas dû être nécessaire.

Enfin, j’ai été facturé pour traverser la frontière Belgique-France, alors que je loue régulièrement à l’aéroport de Bruxelles avec d’autres distributeurs sans jamais avoir eu ce genre de frais supplémentaires, heureusement que nous sommes dans l’union Européenne et l’espace Schengen! Bien entendu, ce supplément n’est pas standard et n’a jamais été mentionné lors de la réservation.

En résumé, ce site cache des frais importants et manque de transparence, et le service client ne reconnaît pas clairement les erreurs. Je ne recommande absolument pas ce site et conseille à tout utilisateur de l’éviter à tout prix, sous peine de se voir facturer des frais inattendus! Alors fuyez le.

J’écris aussi en anglais pour prévenir le plus grand nombre:
AVOID THIS WEBSITE
If I could give zero stars, I would! Where do I even start? I booked through Skyscanner, which redirected me to this site that I had never heard of, and I decided to give it a try. Big mistake! I booked a car from France for a trip within Europe and was faced with several unexpected extra charges that increased the price from €131 to €202.76.

First, the car provided was electric, although no clear mention of this was made during the booking. I was offered the option to pay €80 extra to switch to a petrol car. The codes and acronyms used on the site (CCAE, “E”) are not explained, and a normal customer is not expected to know that the “E” at the end of the code means the car is electric—especially when the photo shows a petrol car!

Second, the site stated that insurance and liability coverage were included, but I had to pay for mandatory basic coverage in Europe, which was not disclosed and should not have been necessary.

Finally, I was charged an extra fee for crossing the border from Belgium to France, even though I regularly rent cars at Brussels Airport with other providers without ever facing such fees—fortunately we are in the EU and Schengen Area! This extra charge is clearly not standard and was never mentioned at the time of booking.

In summary, this site hides significant fees and lacks transparency, and the customer service does not clearly acknowledge mistakes. I absolutely do not recommend this site and advise all users to avoid it at all costs, or risk being charged unexpected fees. Run away from this site!

I liked it was affordable and easy to rent a car. Customer service were great incase i needed to modify or cancel my reservation.

Scam, they quoted £160 for the car hire and took half the payment upfront.
When i arrived to pick up the car at eurocar I was told they had a reservation but the cost of the rental was £320!
They told me carla had nothing to do with them and it was a scam.

Hired a car through Carla. When I got to the destination the company said that they do not take Carla bookings and I had to book directly with Carla and take it up with them after. The hire cost me a lot more than what I paid Carla. I went back to Carla who did not help me. They have not paid back what I paid them and to date have not recovered any money from their partner. This has left a bad feeling not knowing if if future I will experience the same if I book through Carla . Too many hidden costs that the company dosnt tell you about at the time of booking

I had a reservation in Gran Canaria and i had to pay an unexspected expence for a minor damage to the car
But i had an insurance with Carla and, thanks to the very efficient actions by Sarah, i had my Money back

Absolute scam, as well as surprice. Automated pick up time and drop off, then you’re punished with a ‘small fee’ of 160 euros at the door. The office is situated else from the airport rather than at the airport.

Booked a car, the rental partner had no cars available, but Carla charged me €180.86 anyway. When I asked for my money back, they tried to give me worthless "Carla Cash." Now they are just ignoring me. It's been weeks past their promised deadline and I still don't have my refund. They are thieves. Do not download this app or use their service.

My son was misled — impossible booking, useless voucher, and zero accountability

My son booked a car through Carla / RentCarla when he was 20 years old. He entered his correct date of birth during the booking process, and the system accepted the reservation and full payment with no warning about age restrictions.

When he arrived at the rental desk, Hertz informed him that he couldn’t rent the car because their policy requires drivers to be at least 21. This was clearly Carla’s mistake — their system should have blocked the booking.

Instead of refunding the money, Carla only offered a voucher worth less than the original amount, and that voucher (Carla Cash) doesn’t work at all. Even after carefully following every single instruction they provided — “pay now,” “flexible cancellation,” choosing Thrifty or Dollar — it’s impossible to complete a booking with it.

We have exchanged numerous emails, wasted time and effort trying to resolve the issue, but their “support” just sends automated, unhelpful replies.

In short: Carla made the original error, refused a refund, issued a useless voucher, and now ignores us.
Unprofessional and unacceptable behavior from a company that clearly does not care about its customers.

Scam. Do not use this BS company in the Middle East. No service only recordings. Fake scam company from the Middle East trying to look like a US company.
Fake reviews in Apple Store tells you everything. Google or going to X to see th feedback is all 1 stars and people calling out the scam.
Landed at O’Hare and company didn’t exist and all other rentals said they have never see or heard of them and multiple customers experiencing the same. #Scam #thieves

SCAM! Avoid!
The company is dodgy, we hired a car, no one picked us up, eventually we got there and waited 3 hours outside in the cold on a broken bench that ripped my trousers. When they asked for 2 deposits both 4 times the worth of the rental we decided to leave as it was clearly a scam. Carla would not refund my money. Avoid avoid avoid

Hello, if i would i give minus 10 i seriously would.
2 weeks prior I booked toyota land cruiser in morrocco. Last day befor my pick up time i received call telling me they dont have land cruiser or similar and offer me Dacia lodgy. Funny thing is i kept calling carla and emailing them but they reply days later. One email i received where it tells me to cancel policy and ill get money back but when i did, they didnt give money back and blaming me that i cancelled withing 48 hrs so i wont get it, they couldn't suplly car which i booked. I booked premium 4x4 suv abd they were tellind me to take dacia lodgy. Customer service is the rudest i ever talked to and now dont reply my calls or emails. Guys this people are fraud and con artist advertise high end cars and then give you cheap cars for the high prices.

Avoid.

I needed to last minute book a car rental (whilst stood at a rental counter).
I had a witness, that I entered the correct dates into the website, however upon being transferred to another window to finalised details, the date was changed and I was charged for incorrect dates.
I immediately tried to ‘manage booking’ and the website would not let me. I then had to cancel and lose £40 (cancellation fee).
I then went to make another booking using the app this time to prevent the date issue.
Without seeing, Carla pre-ticks all boxes for superfluous ‘items’. The hire jumped up in price by £50+
In my haste to sort the booking (running late for a wedding by this point), I paid without seeing all the add ons, until it was the receipt page.
Carla refuse to refund all the add-ons they placed on my booking.
I’m out of pocket £90+.
Avoid, so you don’t get services charged that you didn’t ask for.

When contacting customers services, basically told to jog on.

DO NOT USE THIS COMPANY
Made a car rental booking for JFK airport, paid for the rental, and received no follow up email or text message confirmation. On the day of the rental (1 week later) I had still received no information, couldn't get through to the company via the phone number provided, and through the app I downloaded also no information was given regarded the rental car company I should go to or where I could pick up the car. Ended up having to book a car directly through a rental company. Carla's customer service was unhelpful and said I would not be issued a refund. This is not a good service. Go directly to rental car companies.

There was very little detail offered with the booking, it was not made clear that the extra instance wasn’t with the hire company but a self standing policy.

I was asked to pay €32 a day for the Eurocar cover at the desk, or take the risk of having a €2400 excess and claiming back through Carla. I took the risk, having used stand alone policies in the past and having made a claim in the past.

On returning the car there was a chunk out of one of the tyres, obviously not from an accident but just normal driving. When I went to claim, I was informed that they would not consider the claim without a separate police accident report. Obviously there was no such report. In effect I had no additional insurance and could have ended up having to pay €2400.

They are basically a scam, I will be taking this to the insurance ombudsman.